Verizon

My wife and I went into this Verizon store in December to upgrade my iPhone. She had called ahead and made sure that we could do the upgrade before we went to the store. When we got there, we were told that we could not do the upgrade, so my wife made another call to Verizon and spoke with one of their representatives. After nearly an hour, they made representations that were very amenable to us. Then Johnny, the guy who was helping us in the store told us there was no way that his store could honor the price we had been given on the phone. We called Verizon back, and were put on hold for 45 minutes and then disconnected. Johnny called Verizon on the store’s phone and we talked with yet another representative for about 30 minutes. That conversation ended with Verizon agreeing to ship an iPhone 6s with 128 gb to us at a certain price. We left the store exhausted by the ordeal (we were there a full 3 hours) but content that they had finally made an effort to retain our business. Today my phone arrived, but it is only 64 gb. We called Verizon again and were told we should be happy with what we have. Clearly, Verizon made promises that they could not keep. This is a very bad business practice and we feel we have been treated unfairly.

Worst customer service ever, being that I’m a male and not Hispanic is probably why. Everyone just lounging around, good thing I left verzion, because of experiences like this.

I came into this Verizon store and I spoke to Jesus. He was a very knowledgeable and attractive guy! I walked into the store to purchase a screen protector. Keep in mind I do not have Verizon, as I currently have T-​Mobile. It’s people like him that make me consider switching. Definitely will be back to see him. Look for him if you visit this store. Beware of his sweet talk ;) It’s enticing!

Excellent job today at Verizon Wireless, my experience with the manager was amazing and I liked the fact that they have the new edge program. I will recommend this store to my friends and family members.

I come to this location only because they seem to have more staff, so I don’t have to wait as long. The one near my house, I always have to wait a century to be waited on. I always go in knowing exactly what I need/​want. I don’t want to be sold anything additional unless I’ve done my research.

Horrible service! I will never come back here. I asked to speak to a manager and I got helped by a regular employee… I called and spoke to a manager which by the way was so rude and hung up on me! Worst experience ever!

I’m only giving a star because I have to i had the worst experience of my life there. Never had I ever walked out of a cell phone place crying but thanks Verizon on McFadden you managed to make this happen. I went in yesterday ⁴⁄₁₁ I gave my dad an iPhone from the Apple Store and I wanted to activate it. I was helped by Enrique who didn’t explain things too clearly we were there for about an hour and nothing was resolved he couldn’t activate the phone because it was once used with T-​Mobile he said I needed to call T-​Mobile and get it unlocked… OK… I called T-​mobile talked to them they said they would unlock in 72 hours they then called and said it wasn’t locked and to try to call Verizon. OK I call Verizon today ⁴⁄₁₂ I was on the phone with them for 1 hour long story short they said to go to Verizon tell them to activate a SIM card then active the phone. I go in to Verizon I get helped by Carlos he was with us for about 25 mins couldn’t help us said he couldn’t do anything. I asked to talk to the manager now this is where it gets good I was waiting for about 15 mins he finally comes PEDRO comes to me attitude written all over his face I told him since the beginning I would speak in Spanish so my dad could understand I explained to him the situation he answers in English the whole time with this horrible mean attitude I was speechless he made me feel stupid like I knew nothing I couldn’t speak I grabbed my phone and said ok. I think about what happened and it infuriates me and I just can’t believe a manager would talk to a customer the way he did my dad has been with Verizon for over 15 years and I will do my best to take his business else where. Never again will I go back to that store thanks for wasting so much of my time!

You wanna go to a lazy ass Verizon store? Look no further. Came in, Rep said I couldn’t upgrade until July 24^th… when I got an email saying I can upgrade early. If he doesn’t want commission, that’s fine with me. I went to a different guy. Showed a Solution Manager an email that I got for an early upgrade and he said it was only for the Droid Turbo when the email clearly says in bold «Any Smartphone.» Shit… hes a manager and he can’t read? Holy shit, might as well buy a phone outside while these kids sit around the store holding each other’s hands all day. Good job store manager. Save yourself a headache and just go to a different store. Better yet, maybe even switch carriers.

This place has very bad customer service. They would not represent Verizon at all. Long wait and disregard for customers. Selling an iPhone that had crack on the surface and then another one with sound problems. Their attitude is good for something else but not for customer service.

Came in today it was very busy. Looked around. Decided today I’d purchase an iPad. I’d been in the store for ten minutes no one was being helpful until «Chris» appeared. He right away answered any questions I had regarding the iPad as well as their plan options, warranties etc… after looking at my plan he made sure I was out the door with a huge smile as a satisfied customer. My transaction was quick and smooth but I wasn’t left with doubt or un answered questions. That’s the best part great customer service. This will definitely be the Verizon I come to now.

I Just purchased a new phone. Samsung Galaxy Note 3. I was very surprised that my experience at this store was great. I got the phone I want, along with a bunch of free accessories. This is the first phone purchase I ever had where I actually wanted that particular phone. In the past I’ve had phone for whatever situation that fits for my needs. (Work, Family, etc) The first time I splurge for myself, and I’d walked away with a smile on my face. I came into the store, talked to the employees, they’ve answered everything that I needed. Total time coming in and out of the store with a smile on my face: 30 Minutes. I went to a different verizon store in Huntington Beach, I think when I was there, they were just trying to get rid of me. Plus they were out of stock of the Note 3. I asked them if they were gonna get anymore, they told me not for either the end of the week or another week. I also ask if they could check another store to see if they had one available, they said that all of the nearby verizon stores were sold out as well. I guess they didn’t want to bother to do the extra effort to check. I could feel that they were trying to get rid of me. So a couple of days later, i went to the Santa Ana verizon store, they had it, and then some. So I give these guys 5 out of 5 for everything they’ve done for me. The only Con was that I wish I went to this store sooner.

worst customer service ever. walked in there 2 pm on a Friday afternoon. practically nobody there. meet by a nice greater that entered my name on a tablet and said there are 3 ahead of you please wait. well ok, i’ll wait. mind you there are only 3 associates there waiting on 2 people. the other is punching away on a computer screen. man do they look busy. 30 minutes later I see my name at the top of the list via the flat screen overhead. A guy finishes his business and walks out. Someone just walks in and occupies the time of the clerk that is about to help me. He as some issue… blah, blah, but hey I’m next and have been waiting, why is the clerk talking to him… get on the list if you want to talk to him. so finally the clerk says that he is with a customer and gets rid of him. so I still wait and wait. he is again punching away on his computer screen for another 5 minutes, then 5 more minutes while I am standing pratically in front of him. WOW! I mean, here is a real live customer waiting to upgrade a plan that has 10 phones on it. But they are all entering their data or whatever. It can’t wait? I just could not take it anymore and wakled out.
Next I will see about changing companies. Sprint, ATT whatever.

On June 27, 2013 — While on vacation to Disneyland, my cellular phone started acting strange and only speaking Asian when I would try to text. I would text my husband and he would only get boxes. He was concerned because the kids and I were alone in California and he hadn’t arrived yet.
I got on the internet and ask the desk clerk at our hotel to show me which location would be closest to the hotel.
We found the Verizon store and were greeted at the door. After a quick wait, we were assisted by Elmer. We explained the problem with my phone, he couldn’t figure it out and went to ask one of the other techs. They figured out that I had hit some globe button and marked all of the Asian languages.
He also helped me connect my cellular to my laptop to download the pictures.
I had tried it with my cord several times but it didn’t work. I wanted to buy a new cord but they didn’t have them in stock. I wanted to buy some more covers for my cell phone but they were out of stock because my phone was an «older» model. My phone was 9 months old at the time.
Great service, wish they had the accessories that I wanted to buy, but still they fixed my two problems.

No service in Eastside Costa Mesa. Verizon can’t/will not help. No stars, poor customer service. Dead zones still all around Orange County. Boo.

Be careful about employee discount from Verizon.
Before deciding to switch to Verizon, my children went to Verizon once to find out the cost.
They came back with a piece of paper which showed we would pay the same amount ($ 220/​month)
as we stay with Sprint after I got 13% Teradata employee discount. My children, husband and I
came back one more time to verify the cost. We decided to switch since we saw Neweggs having
the phone discount at that time. I just talked to Verizon bill department person and find out that
we only got the discount from the plan (60*13%=$ 7.80) not the hold bill ($ 252*13%=$ 32.76). So,
we have to pay an extra $$$ for the same service that we got from Sprint.

I actually try to avoid going to the Verizon store as much as possible. I have actually been buying my cell phones from best buy, they have a better return policy, however since there was a special on the phone that I wanted I had to go in to the VW Store.
I had a really good experience with the customer service people. They were very informative and suggested products that I would actually use, since my special required that I buy a bundle of stuff.
Another time I came in because I went to Radio Shack for an iPod SD Card adapter and they didn’t have it, but Verizon had it in stock!

Visiting this Verizon store will change your outlook on most service and wait times at legitimate Verizon stores — I don’t deem franchises to be legitimate Verizon stores and have issues to prove it.
I initially visited this store when I didn’t have enough vacation time accrued to wait at the Huntington Beach location. Today was my second visit. Totally satisfied each and every time! My first visit was on a defective phone charger issue and the second one (today) was a billing issue that was not my fault. Audi, the store manager sure made my day a whole lot better by solving my issue and getting me in and out quickly.
Frankly I was hesitant to write a review for fear, if word gets out about the customer service quality and no wait time, everyone will head to this location!

Great store. All the associates there are friendly the store is always clean. An important aspect is that the customer service dept is always willing to help and are patients. Great job.