US Post Office

I waited 45 minutes here to get a passport, the large woman with the purple hair was extremely condescending and rude to the Hispanic customers in front of me. Stay clear of this post office. Unilocal already removed one of my reviews for this place..

Honestly, I’ve never ever had a problem with this post office in the past. I go every so often to send mail or purchase stamps. The staff has always been so helpful to me. However, I am so appalled by some behavior that took place this morning. There I am sending some mail when an argument breaks out suddenly. One of the staff members is yelling at a customer. In her defense, the customer was saying some things that were unnecessary, but that she continued to openly yell at him in a room full of people was also unnecessary. I think everyone in that room could agree with an uncomfortable feeling that fell upon that room immediately. That isn’t the only time I’ve had an unpleasant experience and I have seen her be rude and unpleasant to people before, so it almost did come as a surprise that it was her yelling at someone. This time I felt it went too far. I don’t wish anything terrible upon her, but I wouldn’t feel comfortable going somewhere that is continually going to be rude.

So I’m taking out my frustration on Unilocal.I called saying «I’d like to renew my daughter’s passport what time does the office close, can I make an appointment ?» She said «you don’t need an appointment, we close at 5» so I rushed to get a copy of her birth certificate and got here at 2:30 pm well they close at 2pm! When I told Laura the girl on the phone said 5, she said the times are on the door. Well duh! But when I called I couldn’t see the door which is why I called. Ugh so annoyed.

I love helping people that help me and this review is based on my almost every day visits or every other day. My personal favorite reps are Frank and Lillee but not limited to the entire staff. The manager is a real doll and I can assure you she is people people kind of a person.
* Site has at least 5 reps ready to help. Major kudos!
Drawbacks: outside «driv– thru» boxes have been removed. Major bummer!
I do a lot of ebay sales and I’ve shipped out all kinds of envelopes or boxes (or you name it) on my ebay items sales. The staff is always very helpful but of course I come in ready.
With tape or any other packing supply ready togo.
(It really baffles me when I see ppl that look like they just came out of cave demanding free tape or boxes ect.)
Recently Lillee facilitated my renewal of my passport. I highly suggest todo passport applications in the morning. No lines
*they take pictures upon arrival for passports.
I can honestly say that the entire staff on this location has been professional out going and funny. They have all been very kind to me of course I like to treat others with respect too.
«Remember treat others like how you would like to be treated!»
I’m compelled to say this friendly reminder because I’ve seen all kinds of goofy ppl with poor communication skills get all worked up. All over not reading instructions on forms. Or because they thought they can ship out something over night for cheap.
I’ve seen the staff be nothing but gracious for dealing with the masses.
I love coming into this site in SA because of its handy parking too. It’s big and clean. It never smells like dirty diapers.
So I naturally like to help those that help with my ebay shipping.
I give the entire staff a 5 star review for all the above stated & because they all have assisted me in the last 25 years.
Disclaimer: I’ve never had to call in but then again I’ve never heard a phone call coming in or have seen any rep. In the front facing the public be on a phone helping the public.

Yet another next day letter lost in the system. Their incompetence and inability to answer their phone will leave you feeling like a disempowered worm. Please dear God USPS get out of the next day mail business. No one cares about your «guarantee» or refund when the documents they are counting on go MIA.

The service here is pretty awesome. Right when I walked in to get a form for a box someone immediately stopped me to make sure I had the right one. When I got to the front they told me I had to write harder because the ink didn’t go all the way through but said I could come right back when I was done. The whole process was pretty effortless and I ended up going to another open desk because the one I was at before was taken.
She answered all my questions and made sure everything was okay. They also circled the tracking number on my receipt… The Irvine post office that I usually go to never does that… weird

Great customer service here compared to most offices! Frank is a great guy… Very thorough and patient…
They move quickly especially during peak hours! I come here often because it’s the closest office to my house plus they have a simple drop off system… Just drive up the driveway … Drop off your letters and head on you’re merry way!
I know it’s just a post office but hey give them some credit!

Nothing worse than angry, stuck in your job, ready to go postman (sic) employees being nasty to customers but here is where you’ll find that type. Tread lightly.

No wonder post offices are closing, hours are cut and consumers are finding different ways to ship their products. I sent a small package from Santa Ana to San Diego on Oct 17. The recipient never received the package and I opened a claim on the 29^th.
On the 30^th, I received the return package in an envelope stating that USPS had damaged it. I bought it to this station. The POS employee name Herbert was so unhelpful. He told me that the package was too small to mail while his Co worker said it was fine to mail. I asked for a 2^nd tracking label which he wouldn’t put on the package for me. It took me two seconds to do this and get back in line.
His breath is absolutely horrendous and his customer service is worst. I will never use USPS again.

I have to come here often and this 5 star review is for FRANK! I have had other helpful people here too, but there is one I won’t mention who I always pray not to get when I’m waiting in line. Anyway, Frank is always friendly and willing to help-​no baditude and he is very fast. As for the wait, it’s always hit or miss, as with ANY post office in the country. If you have been to more than one, you know this already.

the happiest place on earth! The smaller office downtown is great too!

The postal workers behind the counter are awesome
Customer service A++
However, I went in today and the mail carrier that was back behind the counter was rude and unhelpful
He wouldn’t even let the girl look at my slip for pickup
Before assuring me they did NOT have my package yet
They hadn’t even looked at my slip!!!
Unfortunately I have to return to get my package and I hope he is not there
My only advice to this office is to keep him away from postal customers.
I am sorry he is sour and bitter.
Everyone else at this office has always been helpful and kind.
It just takes one bad apple to spoil the bunch !!

Like most post offices this one has clean facilities. Unlike most there are plenty of service reps to help the customers.
The help I received was greatly appreciated my representative was Frank and he was wonderful!

Everyone’s friendly, professional, and helpful. Lines are unpredictable but they move quickly.
I come here on a daily basis to ship to customers. Every visit is pleasant and stress-​free. Thanks USPS C:

Seriously the worst postal office you can go to. I came in a week ago and was told to come in before 10am on a saturday to apply for a passport and so I did come in and the guy that takes care of passport is so rude and says no we are done with passports with an attitude! I am sorry he hates his job! Its ridiculous! I am a working single mom and I ask to get off early to come to this! Worst place ever!!!

This location is in a safe neighborhood and easily accessible by the 5,55 and 22freeways. I have stopped by here many times and am very satisfied with the services. Huge parking lot, well staffed and friendly people. I highly recommend.

I was very satisfied with my time here. I was here getting a passport and I originally came in as a walk in, she told me there was something wrong with my photo and that I would need a new one. It wasn’t really a big deal because if I risked sending it in as it was then it may not have been delivered before my trip. She warned me about how it might have taken longer with the bad photo which I was grateful for because I really needed it on time. I got the pleasure to work with two of the ladies that worked there. I scheduled an appointment for the next visit (which I highly recommend). She said the photo was good to go. I got my passport on time and was able to leave the country shortly after.

This location is large compared to other locations I’ve visited. Parking is plentiful, services offered are same as other post offices and the staff is quick and friendly.
I’ve been here only to pick up certified mail but have always been served promptly.
With all the online services now available it still feels good to go into a post office to connect with people as opposed to my laptop monitor right?
:)

Better than most post offices. I came in around 4:20 and there’s was a lady there who was cordial and helped me a lot.
They don’t have packaging tape other than the ones they sell so keep that in mind if you will be sending anything. There are two different medium size boxes with one having a self adhesive sides. (No tape needed)
I will probably come back to this location again if I need to because it was fast and efficient.

I’m a big fan of this post office and not just because it’s conveniently located close to my crib. If you just want to drive by and drop off your mail they’ve got two entrances and mail bins on each opposite side of the two-​way parking lot, so no matter if you’re traveling north or south on Grand you can pull in and handle your business.
This place tends to get jam-​packed after 4pm and this post office usually has enough clerks to handle the long lines. Their stamp machines here are always working (never seen seen them down) and they have a ton of P.O. Boxes if that is your pleasure.
This place would be awesome for a night time rave with the right DJ, laser-​lights, and promoters, but the working supervisor tried not to giggle when she told me post offices don’t lease out their space for raves. Bummer, maybe that could help solve their deficit problems. lol