Pep Boys Auto Service & Tire

Cloe and Darwin were exceptional during my experience at this Pep Boys. Even though I came 20 minutes to closing with a battery problem, they were very friendly, helpful, and accommodating. I highly recommend them to anyone with car problems.

A few weeks ago, I noticed a nail in one of my tires, but it hadn’t started to leak air yet, so with life and work being busy, I was admittedly procrastinating. As fate would have it, I was on my way home from work when I decided to swing by and fill up a growler for my man at Cismontane Brewing Co. and realized that Pep Boys next door was still open. I had little hope they would take my car in after 5 pm, but Chloe and his team happily hooked me up with a quick tire patch job for a fair $ 20, and I haven’t had any issues with the tire since. Bonus, you can wait at Cismontane next door, and if you’re fortunate like I was, you’ll also score free entertainment watching some guy «vlog» his beer tasting experience on his iPhone! I’d happily return to Pep Boys for other services in the future!

What a joke Pep Boys on Warner Ave in Santa Ana, CA is. Called the store after the order I placed online never reached my email. The guy who answers says they will call me back to find out where the item is. Never get that call. I call back again. This guy cuts me off and says that the online ordering system is all messed up and they never get the orders right. They are a service center and I should not expect great service from a service only center, WHAT? Nice job guys. Way to make me shop at Auto Zone from now on. SMH…

Came here for a quick battery fix on my lunch break. Was in and out in a timely manner. They have a fantastic waiting room with a charging and work station, coffee, and water. Called over the phone for a quote. Left with paying that exact amount. Very efficient. Will return for any other maintenance! Thanks guys!

Came in for a battery replacement and was very satisfied with the service! Quick, convenient, friendly staff who are very knowledgeable and willing to answer any questions. Cloe, Darwin, and Esteban were really chill and made me feel comfortable during my whole visit. :) Also, very reasonable prices and theres currently a managers special!
Definitely recommend this place and would trust these guys with fixing my car whenever I need maintenance or service. Check it out, i’m sure you wont be let down.

What another awesome Unilocal find! I’m always skeptical of auto places or car-​related businesses. But I literally walked in about 10 minutes looking to get my light fixed … And 10 minutes later, they got the job done. They showed me the old part and explained the issue. The waiting room is very clean, comfortable and they have complimentary flavored coffee (Keurig). The staff is extremely friendly and knowledgeable. It’s very affordable and they even hooked me up with a discount!!! I will definitely come back for my future automobile needs!

I was very impressed with the Pep Boys website. It made the tire buying process easy and painless.
Step 1: pick tires.
Step 2: pick services (i.e. computerized alignment).
Step 3: pick location and appointment time.
Step 4: pay online.
Done!
All I had to do was show up for my appointment. It took 90 minutes, then I was on my way.
Gone are the days of the seemingly endless calculator pounding and grinding (usually with the paper missing) as your «guy» figured out that those $ 59 tires are actually $ 114 each with all of the additional charges. And there are nine cars ahead of yours, so it’s going to be a few hours. No more!
The waiting room is very comfortable. I took advantage of the power outlets and the WiFi in order to get some work done.
Overall, this was the best tire buying experience I’ve EVER had.

Had a flat tire and needed an oil change. Cloe was helpful on my initial visit. Asked if I had coupons which I didn’t. Said he’d give me $ 25 off. Was called 7 hours later when my car was done. Picked it up. Close was not in. No coupon applied. Guy there said there was no note so it couldn’t be applied. For the next few days my car was emitting a burning plastic smell. I then noticed there was oil leaking on my concrete driveway. Took my car in. Cloe checked the car our. He said the plug that holds the oil in wasn’t put in completely but it was only out a little bit. Huh? It was enough to stain my driveway. No apology by the way. He also said there was no burning plastic smell but if there was it was because of the oil that had leaked under the car and was smelling when the car gets warm. Mistakes happen. I get it. But, customer service goes a long way. An apology at a minimum and perhaps some way to compensate for the oil on my driveway and having to make a second visit. It has been over a month. I can still smell the smell of burning plastic every time I drive.

Got a flat over the holiday weekend. Got the spare on and came in without an appointment which I could make online but since I needed roadside assistance first I would miss my appointed time. Got in and after free inspection of my torn tire a new tire was placed in about 1.5 hrs total wait time.
I asked to be out by 11 and they did their best to accommodate. Much appreciated.
Downfall is its a bit cold on cooler days in the waiting area. But …
Coffee and tea offered self serve. Water free and soda vending machine for $ 1.50.
Free WiFi (slow but free) & charging usb/​outlets in waiting area.

Took my car for the first time to pepboys! Overall had a very good experience. Cloe was helpful and explained everything I had questions on. Will be coming back for my regular services. #happycustomer :-)

Very professional and friendly staff super clean very nice lobby they take appointments and walk ins for oil change with full inspection

Always a good experience with Pep Boys! This location has always done a great job. The only small complaint I have is they say they’ll call when the car is ready but rarely do. It’s possible they get busy and it slips their mind, but I would recommend to anyone who takes their car in to call every now and then. But as far as I know they’ve taken excellent care of my car and I’m satisfied with that!

First review– but had a really good experience so wanted to share. Fixed my Bronco heater core and alignment for my Prius. Both times I was there the guy working up front (Cloe) was very helpful and honest. Good customer service and nice waiting area.

This Pep Boys was awesome! I got a quote from the Buick dealership for a basic transmission fluid service for almost $ 200, and when I called Pep Boys, they quoted me $ 137 out the door. I was very pleased with their service and customer service. They kept me posted on the status of my car throughout as I was waiting for it. They have a very comfortable waiting area with coffee served and a nice big screen TV. I also used the online appointment system and it worked out beautifully. Very easy and so convenient. I will come back again!

Friendly and fast. Couldn’t find the exact problem but the whole experience was pleasant.

I came to this location with the intent of getting an oil change for my Corolla. I had set up an appointment on a Wednesday afternoon which qualified me for the $ 19.99 conventional oil change deal they offer online on their website.
Their location has a good amount of parking and I was very impressed with their waiting room. There was a flat screen HD TV, an electronic water bottle refill machine, and free keurig-​made coffee. I came to my appointment about 10 – 15 minutes early and was out in 40 mins just like the worker had told me. He was very helpful and even offered additional free services to check and lube my brakes after hearing my story of how they’ve been slightly squeaking even after 2 years being replaced.
Overall great experience! Will be coming back.

Ordered a battery online, made an appointment, and showed up early only to be told the only one was in stock, but it was defective. Nobody called and not even a simple «sorry for the inconvenience.»
I had to drive in traffic to another store to get the battery.

Brought my car in for tire rotation and oil change and had to wait almost 2 hours because they were short staffed but they decided not to charge me which was awesome not necessary I would’ve paid but very cool of them and thought I should definitely write a review to say they are stand up guys and believe in customer service! thank you guys for helping me out and I appreciate it!

These guys were fantastic. I had a nice size screw in my back passenger tire. I went to Costco and the dealership where I bought my car, they both couldn’t help me. So I took it to Pep Boys on Warner and they didn’t blink. I waited not even ten minutes, and they hade on my way. They escorted me to their very clean and comfortable waiting area, and even turned off the air conditioner so I wouldn’t freeze! When this car needs a new set of tires, I will forgo Costco, and give these guys another visit!

Bottom line — Great customer service, knowledgeable, and timely.
I brought my car in after noticing a reddish, oily leak coming from the bottom of the car. What did I do? –google the symptoms. What did I learn? –never google the symptoms and self diagnose. It’s like googling «headache, fever, sore throat» and diagnosing yourself with the Black Plague.
I brought my car in, thinking it was a transmission fluid leak. The mechanics here not only did a thorough check in under a few minutes — they topped off my coolant, transmission fluids, and anything else I could think of. Not only did they give me a peace of mind, but they didn’t charge me either.
Thank you Pep Boys! I’ll definitely be coming back.

Wait is a little long here but waiting area is big and nice with big screen, coffee, free wifi, power outlets, AC, and soda machine! And ask to work with Ignacio A., he was super helpful and his customer service was through the roof!

I had to get my set of tires replaced for 2 of my cars, I went to the pep boys on 1^st st. and paid for 2 because I figured the back set were still in ok shape. I finally decided I might as well replace the other 2 + an oil change and when I went to this Pep Boys the price was less and the customer service was ten times better! Needless to say I brought in my second car and got an awesome deal the second time around! I highly recommend this Pep Boys! No matter who helps you, you will get awesome service.

The service was great. They fixed my car, gave me a ride to work and had great customer service. I would come back for sure. Cloe, the service manager was great. Thanks.

Quick & reliable service, competitive pricing, comfortable lobby with amenities and open on Sundays, all the components to receiving a 5 star rating. Walked in a bit late on a Sunday and they were still able to get my vehicle serviced. I’m a computer guy not a car guy and these guys didn’t try to push extra services I didn’t need. I’ll be back for sure.

5 Stars for the package, price after coupon is awesome! Also include free tire rotation. They will also check the brakes.
Final is 4 stars because they forgot to give me diagnosis and estimate price for any other service

Brought my truck in here today for an oil change. Everything went smooth and the price was great (check online for a coupon). They recommended me some services, so I’ll be back in 5k miles.
Cloe, the attendant, was professional and courteous. They have nice lounge too with wifi.