Coach

I walked in there with no intention of actually buying anything, but left with a signature silk neckerchief. Go figure! The sales ladies were a bit on the gabby side, not with me, but amongst themselves. I wonder if it was because I didn’t go with something more expensive? Hmmm… I just had a wee bit of a feeling that I was being ignored. No, I don’t have a complex. I’ve been to the Coach in SoHo in NYC and in Portland and the sales people were always quite friendly and helpful.
The scarf was a great purchase, though I may not return to this Coach store again…

Came through to buy a gift for someone because well… Christmas. Plus I like buying gifts it makes me happy. So anyways I didn’t know how I was gonna be judge since I was all hoodied up looking all mean mugging LOL but these employees here are super nice. They were extremely helpful particularly the lady that helped me. She was quite patient with me and really gave me a lot of options to think about. Eventually I found a dope item and bounced out.
It was super quick and the store was empty since I got here pretty early. Overall the store was not that big but very well spaced out and the items were pretty nice I guess. I actually didn’t know they sell men’s items too and I was almost suckered into buying a wallet. LOL nice try
PS after I paid I was very surprised she went around the counter and handed me my purchase. That was unexpected great customer service right there.

Think very carefully when purchasing from coach. The employees at this particular store refused to give me a refund and accused me of using a watch I had just bought 2 weeks prior. She said 1 of the links was missing so it must have been resized and worn. That’s totally ridiculous bkus I have the smallest wrist and I would need to remove at least 3 links. The girl spoke to me in the nastiest tone. I should have made her compare my watch to one of those in the store to prove that nothing was missing and most importantly apologize for humiliating me.
What an experience. Lesson learned for sure.

Its a tiny store, but they actually have decent inventory. They’re nicer than So Coast Plaza, but the staff can come across as «cool» too, not as customer oriented as they should be. I’ve purchased a purse and a matching wallet on 2 separate occassions, and they’ve been friendly and chatty. They even gave me a dust bag even though my product didn’t come with one.
Wish they were a bigger store, but it’ll do

Great drinks and service! stop by if you’re looking for happy happy hour (we even got one for free from the owner!) we will definitely be coming back!

BEWARE OF THIS STORE! DO NOT GIVE THEM BUSINESS!
This Coach store has the WORST customer service of any store I’ve been to. Honestly, save yourself the trouble and buy your coach purse at the Nordstrom just a short walk away, their service is much better.
I was looking for a big black leather bag and two sales associates barely acknowledged myself and a friend when we walked in. I browsed through the store as they whispered and talked to each other at the front of the store.
When I finally wanted a price on an item, one of the employees practically acted as if I was wasting HER gossip time to attend to a customer. Really?! If I’m planning to pay nearly $ 500 for a purse, at least PRETEND to be semi-​nice.
I emailed the store manager, which was a bigger waste of time, because the manager gave a very late response and had little to say.
Like I said, take your money to Nordstrom or drive to the Coach store in South Coast Plaza. The employees at those two places are light years better than the bored saps at this place.

Woo hoo! Finally got my much-​deserved and very first Coach purchase this Black Friday! It was my first time actually pursuing a Coach full-​price store, and I thoroughly enjoyed the experience, although my poor wallet did not. The store associates were extremely friendly, patient, and attentive. Their customer service was definitely up to par. The store was also immaculately clean. I suppose Coach is my equivalent to my Breakfast at Tiffany’s now! ;)
I got the Candace Medium Carryall in Cognac/​Brass, which I had been eying all month. The leather smells amazing — perhaps it’s because I’ve never had a legit leather bag. And I love how structured the bag is — I’ve been searching far and wide for a structured bag that holds when you put it down, and this is it. The purse is simple and understated, classy and chic, and modern and timeless at the same time. And, it is definitely a carryall. I recommend the Candace bag for anyone looking for a multi-​occasion, work to play bag that is functional enough for everyday use and also practical to fit carry-​on items for travel and weekenders.
I also purchased the Boyfriend Chronograph Bracelet Watch in rose gold. Never in a million years would I have guessed that I would opt for rose gold over gold or sterling silver. Well, times have changed! I fell in love with the rose gold because it makes the watch look more feminine on your wrist. It’s flashy and bulky obviously because it’s a boyfriend watch, but it’s still got feminine and dainty appeal. I had been eyeing gold Kate Spade and Michael Kors boyfriend watches from Nordstrom’s, Bloomingdale’s, and Macy’s, but 25% off at Coach, the price difference was minimal. Of course, I decided to go with Coach! The quality of the watch, which is from the Swiss watchmaker Movado, is unsurpassed for the price you’re paying. Compared to the other fashion watches that are mostly made by watchmaker Fossil, Coach meets fashion, functionality, and quality. There is also a two-​year warrantee. It’s been four days, and I absolutely love the watch. I never thought I’d be a watch gal, but I guess I am now, thanks to Coach!

After eyeing a very nice handbag for the last few months, I finally broke down and ran to the nearest Coach store. Since I was visiting this location for the first time, I was pleasantly surprised by the amazing service I received here.
I love great customer service (well, who doesn’t?), and the salesperson was so friendly and helpful at this location. Unlike some of the other Coach stores, I felt no pressure to buy the most expensive item when I was here. Instead of telling me I needed to buy the larger of the two bags I was looking at, the knowledgeable salesperson gave his honest opinion and mentioned that the smaller (and less expensive) handbag was a nicer bag for everyday use.
I really have to give the salesperson some serious props for his honesty. The next time I purchase anything from Coach, I will definitely come back to this location and buy items from this thoughtful salesperson. I really appreciated his nice and truthful help!

These sale associates are attentive and has very good customer service.
I recently bought a cell phone carrier — Limited Legacy Collection for my girlfriend and they were really helpful on choosing which. There’s never a pressure to buy.
After a couple of days later, the chain went missing on the item that I bought. So I went back to get it replaced and they were happy enough to help and replace it for no cost!
Thanks.

I love this store! The staff is always very friendly and helpful. I appreciate the fact that they do not hover over you, but they let you look around. I would recommend this store. They do not have a great selection like other Coach stores but they will offer free shipping on anything they do not have in the store.

I was on their website and found the purse I had to have. I came here since it is closest to me, not knowing that they have limited options. Nobody offered their help as I am obviously gazing around the store looking for something specific. I finally approached the countere where the to girls were discussing their weekend events. I asked one if they had a specific purse, she pointed out three different ones saying that it was what I was asking for, PLEASE I know what I want and what I am looking for. I asked if she would please look at their website, after she did she still came back to me saying that I was mistaken. I clearly repeated to her again the style I wanted with details. I asked if I could look at the website and could you believe I pointed it out immediately! She lacked knowledge on her own products. She was stuck up unfriendly and unhelpful! I am not wasting my time with this location again!

Received a holiday gift from this store that I didn’t really need so I went in to exchange it. Branden was very nice and courteous and helped me find a pair of shoes instead!
I had myself a very pleasant experience here and would actually consider coming back again, even though I do not usually frequent this establishment!