CARQUEST Auto Parts

I ordered a battery online and pick up in store. On the website it says free battery test and installation but the shop don’t honor that. They are not willing to do anything to help me put the battery onto my car.

I have now been to this particular Car Quest three times — and now feel compelled to write the review!
So, you’ve got about 10 people working at any given time, yet no one is free to help customers;
Once someone does notice customers and offers to help, no one seems to know what to do when looking up parts, replacing warrantied parts, ordering parts, entering customer information into their database or how to walk their asses from around the counter to show where items are on the sales floor;
Staff argue freely with each other right there are the counter, in front of each other and customers;
Right in the middle of helping you, the phone will ring and off goes your sales clerk, on the phone helping someone else;
And please don’t come in here trying to ask for something COMPLICATED like a special order or something — it will take 5 employees and 10 phone calls to get you helped.
The ONLY reason I returned this last time was to get a warranty part replacement; it took three trips and lots of my time wasted to get what I came for. Waste of your precious day — and your car’s not working.
Ain’t nobody got time for THAT.
Buy your parts at O’Reilly or Autozone — at least they try to help folks out.