The Reserve At Ridgewood

My wife and I moved to Atlanta in February 2015 and chose to live at The Reserve at Ridgewood after checking it out in December 2014. Since we moved from Los Angeles, California we were impressed when we found a really beautiful apartment complex for a very decent price.
We rented a spacious 2 bedroom & 2 Baths unit, with up to date appliances and a screened patio. Everything is beautiful and works in the house. The maintenance service is good and responsive. The staff (Laura & Rachel) at the leasing office are amazing!!! They help with everything and remember people’s names (That might not be a big deal, but being African with a very long name… it takes serious effort for anyone to remember my name and attempt to say it every time they see me).
To be honest — we did have insect issues but we never reported them because we noticed the insects were specific to certain seasons and our unit was very close to the woods. The insects we saw came from outside the apartment usually through the fireplace and to solve the problem, we purchased insecticides from Walmart and kept the bugs out… occasionally we see them outside the unit but rarely inside.
The reserve is a good community to live in.

Just in case anyone was wondering, nothing has ever happened to fix this problem. We still have bugs roaches, centipedes, roly-​polies, etc. I personally went to pay the rent at the front office and was asked about the issue, to which I explained, the problem still occurred. The person at the front office put me «on a list» so someone could come out again. They never did. Never a note, never a call, nothing. We are moving at the end of this week, a month and a half early, even though our lease isn’t up until October. We just can’t take it anymore.

Stayed here for a little less than a year, had to break the lease due to job relocation. The apartment was beautiful, the. grounds well kept. We had a terrace level apartment and dealt with many many centipedes. They were the most unfortunate part of my experience here.

I am a resident that has lived here since 2011. There have been many changes to the complex and it’s amenities. I have enjoyed living here. The staff has always been nothing but sweet to me and my family. Darla and Jessica have always greeted me by name with a smile and addressed any of my concerns. Maintenance staff are great too! James helps us right away and is very pleasant. My husband and my boys are happy here. Looking forward to another year!

This review is for the staff in the leasing office…
I was interested in possibly living here. I went in and met with Allison after making an appointment over the phone. The 3br/​2bth seemed to suffice for $ 914 or $ 936 for the remodeled unit. We did the walkthrough. Lots of construction was occurring. I was told the buildings were going to be painted, the deck outside of the sunrooms would be removed (they aren’t up to code according to Allison), a fitness center would be built (under the office so there wouldn’t be 24hr access), the second pool would be operable by next season, the gate would be fixed, ok you get the point!
I asked to see the remodeled unit because in all honesty, I wasn’t wowed by the older unit, and was told there were none available to see and I had to just trust her… um sure…
I had a few questions she could not answer and was promised a call back by that Friday. When I didn’t hear from her, I called and found out she did not work Friday, ok, no problem. I called back Monday afternoon to follow up and was met with the worst attitude EVER. Had I transported to NY without my knowledge??? sorry New Yorkers, you know I’m kidding… Allison was nasty, rude and developed a wicked case of amnesia… Are you freaking KIDDING me??? So you mean to tell me that you all are so busy that you cannot honor your agreements or commitment? Now that’s an interesting way to run a FAILING business.
I was simply appalled. I sat for a minute, collected my thoughts and went over to the Reserve to speak to the manager… sensible thing to do right? WRONG, he was a great pretender. He sat there nodding his head as if he understood and made über excuses for Allison’s unprofessional behavior. When I asked him if the pertinent questions I had could be answered, he made an attempt to state something in complete jibberish.
So I think you all get the point here. I totally did not feel safe moving in this place with my baby. The office staff (mgr included) are incompetent and unprofessional. And the units or the property were nothing at all to write home about.
I actually found a really great place right on the river. I pay a lot more for rent but hey, when you want quality you have to pay for it and I am happy with my choice~

I was a resident at The Reserve At Ridgewood in Sandy Springs, GA (and lived in the 5300 building from August 2009, before this property was The Reserve At Ridgewood, an Aspen Square property, to June 2012).
I had to contact Metro Fair Housing TWICE WITHIN ONE WEEK over two major concerns neither of which was related to my Unilocal post about Clearview Home Inspections nor to what I’ve written on my blog (FYI: the Jan 13 incident, which you can read on my blog, happened less than 30 hours after the second incident I reported to the fair housing office).
Pamela Gonzalez, an intake counselor at Metro Fair Housing, made a few final suggestions to me on March 5, 2011; gave a couple of referrals (including the Mayor’s office); and finally — after about two months and several calls and emails — confirmed that Metro Fair Housing couldn’t help me. She also gave me her two cents on the issue, stating that my «…constant comments on Unilocal or whatever [sic], does not encourage them to cooperate more than they have to with you» and that «…you should definitely pick your battles with them and focus on the things that are a must».
Ms. Coleman, who did my intake on behalf of Atlanta Volunteer Lawyers, could only document what she heard me tell her and, I guess, take that info to a lawyer in their office to see if they could meet with me. According to Ms. Coleman, I don’t have a case… but it’s May 30, and I’m still waiting for her to call me back after speaking with her on March 5, 2012 about someone using the electrical outlet on my patio — without my permission — to do construction work. Ms. Coleman also gave me a couple of referrals, including the office of Equal Employment. Right, I know. This isn’t a job discrimination issue.
I learned that I make too much money for Atlanta Legal Aid to help me. And after emailing Mayor Eva Galambos, I was told that «The City does not intervene in disputes between the tenant and the property owner. This is a private matter tht [sic] would require your own pursuit of legal options». Yeah, there was a misspelling in my email from the Mayor’s office.
To give you an idea of how much time I have to contact anyone — JUST ONCE — and fax them this, and scan and email them that, and be put on hold for this… I spend at least 40 hours per week working a paid job while homeschooling my child — and I do it all as a single parent.
‘Nuff said. At least here, since Unilocal entries can’t be longer than 5,001 characters. So feel free to read my blog, documenting unforgettable moments like NO WATER FOR OVER 10 HOURS. You can access it from my profile page here at Unilocal