Quest Diagnostics

came in at 7:25 and out at 8:05. they are pretty efficient and polite. i came here once a year and always pretty quick if you come 5 mins before open.

Had an appointment and still waited over an hour. They said my insurance wasn’t valid when it is. I called insurance company and verified. Than the story was they don’t take my insurance. Happened to 3 other people during my wait. Not ok.

Wait time is looooooong here. Waited for 1.5 hour to get my paper work. And wait more for test. I should have gone to the Pleasanton location.

I came by here to schedule an appointment because their phone scheduler and website didn’t work. You can’t schedule an appointment in their office. That’s just great service. Good job corporate!
They told me to try the phone or website again and let me know to make sure I got the confirmation number. I tried the phone again, but I stayed in their office to do so because I needed to borrow a pen, and I wanted them to see how ridiculous it was. Anyway, none of my voice commands were recognized even though I am a native English speaker with no accent of any kind. So, I had the pleasure of sitting through 3 attempts of voice recognition on a 10 to 15 step process. The phone system only gives you the touch pad option on the third attempt, if at all.
The front desk receptionist and all the other folks in the waiting room can clearly hear the voice recognition on the phone system does not work. The receptionist «invites» me to leave and use the internet option. I decline because it feels like I am almost done, and they should really care how horrible a customer experience this is. I doubt they do. The least they could have done was to use their computer to schedule an appointment on their own website. Let me guess, they don’t allow their employees internet access, even to their own website. Ridiculous!!!
I wish my doctor gave me a choice on labs.

Waited for 1 hr…
Finally, she said they lost my standing order.
Then.asked me «Are you really busy.?» …means wait another hour…
So poor service spirit.
I

The only people who make reviews in here are just out to complain. They came at the wrong time of day. Every office everywhere gets busy sometimes and you have to wait.

This place is horrible. Zero sense of urgency. There was nobody at the front desk basically the whole time I was there. People sleeping in the waiting room. People walking in and getting zero help at the front desk. No patients were called in for such a long time… not quite sure what takes so long. My appt took 3 minutes. Won’t be coming back that’s for sure. Extremely poor customer service. Staff is not friendly.

This place is awful. I’ve been sitting here for an hour and a half+ and haven’t been seen yet. It takes 5 – 10 min to draw someone’s blood I don’t know why they would be take this long. I haven’t eaten since 7 yesterday and my body is running on fumes, I’m sure most of their patients are in the same boat. The customer service here is awful and I would never come back.

This place is slow– they have no since of urgency. Would never go back — none of the staff seem to have a clue– arrived at 11:15 and was seen at 12:30

Waited a looong time.
Poked three times by three different people, two of them moved the needle left and right up and down until it hurt, no trace of blood to be seen.
An hour later results: no blood drawn, probably will have bruises, wish I had checked Unilocal before going.

If 0 stars was an option, that would be my pick. I have been here for 45 minutes (non peak time) and have not been assisted, acknowledged or welcomed. Although there are 3 staff people here, no one seems interested in courteous or prompt customer service. I have been to several other Quest locations who have set the bar pretty high for service and timeliness. Please go to another location, unless you have extra time on your hand and are more tolerant of inefficiency.

In my life one of my bad experience I am waiting here for almost one hour and they have only one staff helping people I hope that they can help me in next 2 hour lol

Severely under staffed do not go at peak hours unless you have 90mins to kill. Pathetic customer service, provided me incorrect estimate of 30mins wait time. Do make appointments!!!

Make an appointment. Otherwise the wait is ridiculous even first thing in the morning.
Gerald is amazing, though. I hate having my blood drawn and he made it almost painless and found my vein immediately.

I have had absolutely no problem with getting my standing order blood test done here expediently professionally, and with kindness. Honest. I really like the staff and the phlebotomists. There is always a place to park as well. There can be seniors in the waiting room, and I suspect it may be hard to hear their names being called. I can’t recall any harshness in any of the staff’s voices. I’ve been going to this particular location for 10 or so years. The worst thing that ever happened was I ended up with a bruise at the draw site. Big deal. It happens.
The place can be very busy and clients need to have there forms ready, their insurance cards, be prompt, and sign in when you arrive. If you don’t have an appointment, (which you can do online) it’s first come, first served. That’s why they want you to sign in and have a seat. I go early, first thing, I make sure I am not rushed. If you are pressed for time, you may not have a great experience because who likes to wait when you’re nervous about being late to work? The employees are human beings and get stressed like anyone else, (especially when clients come unprepared: for example, no insurance card, lost the form, etc.) And they have a role in making sure things are clean, disease isn’t spread, billing info is accurate, patient’s info is correct, etc., etc.
The waiting room has been refurnished and is more comfortable. It’s always worked out at this location for me, and they are nice there, and I know I will find parking. So what’s the big deal??? Give them a break, for heaven’s sake!

Great customer service. Reassured my 8 year old that everything was going to be ok for her first blood draw. Donnisha and Nicole were very friendly. I didn’t want to come to this location because of other negative reviews but alot of doctors recommended this location over others. I’m glad we did. Regards to front desk being rude everyone was nice not an ounce of rudeness! :)

Complete Incompetence. On my second trip there — My first appointment was lost — I was told they did not have any of my paperwork. Understandable if I had not left a message three days earlier asking if they had my paperwork and leaving all of my information and phone number if there were any issues. While in the waiting room the phone rang at least three times and no one answered it despite the writing room being empty and a receptionist at the desk. Pretty clear it is not worth leaving messages on that line. The only assistance offered was the repeated question — Are you sure your doctor sent the paperwork?
Go to another lab.

This place is awful — the receptionist screams your name out — gets annoyed with people who don’t jump up immediately — I also made the mistake of not having an appointment and waited 1.5 hours —
Never coming here again…

I went here today and was a bit surprised by how ghetto this place was. I made an appt. easily on line and didn’t have to wait long when I got there. But the front desk lady was super trashy (sorry– you were!) and a couple of the employees where talking for a while about stupid stuff and not helping people. Every time the phone rang the woman would bitch and complain about it ringing– HELLO, it’s your job! It definitely isn’t a welcoming atmosphere. The place is tiny and doesn’t look much like a medical office.
The woman who drew my blood was very nice though and she did an awesome job. I’m SO fearful about getting blood drawn and she was quick and it didn’t hurt at all!
Overall, I would probably go to the Walnut Creek office next time instead– it’s a bit nicer;)

Ok, nobody likes getting blood tests. It’s just a fact of life. I’ve always been happy with the service I’ve received. Here are a few tips: 1) they take appointments — minimize your wait, 2) don’t be there in the morning if you don’t need to be, there is always a mad rush in the morning, 3) just relax, the folks there will take care of everything.
Good job folks.