Polar Pool & Spa, Inc.

My pool pump just suddenly stopped working. Got on Unilocal and based on reviews posted for polar pool, called up tony. I got only 1 thing to say about Tony. Exceptional customer service and excellent follow through. He went the extra mile to accomodate me in his schedule and take care of the pump situation i was facing within 48 hours of my initial contact… Truly, a standup guy and highly knowledgeable. I highly recommend his services.

Tony is awesome. I recently had a Pentair 420 Filter installed. His work was impeccable. Arrival time was punctual and he was really good at calling me back when asked. He knows his stuff. Our pool is the cleanest I’ve seen it in a long, long time. After all the hints and tips, I should be able to maintain it. If not, I’m hiring Tony of Polar Pool to service it.

We recently had a real issue with our algae infested pool. We’d used Polar Pool and Spa often in the past so went directly to them for help. Tony fit us into his busy schedule and within 2 days we had bright, clear water. Tony seems to have an endless knowledge of pool chemistry and equipment. We do not hesitate to recommend Polar Pool with no reservations. Thanks, Tony.

Polar Pool and Spa came highly regarded from friends. We met with the CEO, Tony, to review how to optimize our pool chemistry and equipment. We recently purchased the home, and the pool is about 15 years old.
We were amazed by Tony’s depth of knowledge. And, rather than recommending a laundry list of things that need to be done, he recommended that we wait on several improvements. Not many service providers skip an opportunity to sell more services; he did not. Fabulous.
Five stars for Polar: highly recommended.

Tony and team are fantastic. They’ve bailed me out of a couple tricky equipment issues and I couldn’t imagine using anyone else in the area. Highly recommend these guys.

Several years ago Polar (Tony) replaced our pool pump and control system. The equipment he recommended has more than paid for itself in electricity savings. Recently we had the pool completely renovated (everything replaced except the gunite shell and the pump system). As soon as that work was done we had Tony handle the start-​up chemistry etc., to make sure it was done right. He also upgraded the pump control system and installed a spa heater.
Tony is a pleasure to work with — always very responsive, keeps his appointments to the minute, proactively follows up to see if there are any issues — and his work is impeccable. Highly recommended.

Have used Polar Pool to have a new variable speed pump installed and more recently to install a new pool filter. The prices and quality of work are very good and Tony was very helpful in explaining how the equipment works. Gave me several helpful hints on keeping things running right. Good to find an honest and competent company close to home.

Our previous pool company kept telling how clear our water was going to look, finally after months of cloudy water, we decided to change companies. We went with Polar Pools, They never told us our water was going to be clear, it just is clear, all the time. They also did a great job upgrading all of our pool equipment.
I would highly recommend Polar for pool cleaning as well as equipment replacement. They will take the time to discuss your system, what you need and put in a system that best meets your needs.

Our pool was in crisis due to poor service from our existing pool service and Tony at Polar Pool came to the rescue. He went out of his way to bring our pool back to safe levels for swimming in time for the 4^th of July weekend. He really cared that our pool be in safe condition for our kids and family to swim in without getting sick. As it turns out, we had very low chlorine in the pool making it unsafe. He came back every morning for a week to fix it and inspected the equipment to ensure it is in working order. We are so thankful and the service is worth every penny. We found out about Polar Pool because they service several pools on our street. Thank you Tony for offering such professional and outstanding service — above and beyond! Tracy Harrelson

Best in class service and capability. Tony is the best. He understands the electronics plumbing and chemistry to get the job done right. He’s busy for a reason — word of mouth is the best advertising. That’s how I found him and I’d recommend him without reservation. Going to someone cheaper will cost more in the long run and he’s competitive anyway.

These guys are great. Highly professional. I just moved into a property and I had to get a bunch of things done to my pool and that happened right at the start of the season. Not the best time to book a pool guy with the great reputation that Tony and his team have. They are in demand! However, I had some serious issues that needed to be taken care of and Tony was great. He and his team got me sorted out very quickly.
Unlike other contractors, you call or email Tony and you get a reply in really short order. Others don’t even tend to call back. I was recommended to him by my realtor Jill Fusari and it was a great recommendation.
Polar are now the people that will maintain the pool moving forward. I highly recommend them.

Tony and his team are awesome. We’ve been using Leslie’s for the past couple of years, and we were tired of them nickel and diming us with repeat visits. Ultimately we needed to replace our pool equipment. We asked around and my wife’s co-​worker highly recommended Polar Pool and Spa. Our neighbor and some other friends also recommened them. I did my homework, and though Polar cost a little more than Leslies, you will save on getting the job done right the first time.
Their work was excellent. In addition to installing the equipment, they corrected my pipe configuration, and cleaned up the wiring for my automation system for no additional charge. They also worked on their off day to get my pool fixed in time for my son’s birthday party. Polar Pool and Spa definitely takes pride in their business and reputation and it shows. I would highly recommend them to my family and friends.

Very mixed reviews of this bunch. I used their service for quite a few years and have no problem with their pool cleaning crew. I do have an issue with the management however. If I had replaced everything they had recommended I would have spent thousands over the last 5 years. Often a simple DIY fix achieves the same result as the recommended multi thousand $ fix. Parts freely available online to the DIY pool maintainer mysteriously cannot be found by the crack team at Polar — and when they were held accountable they became evasive and shifty. I have moved on — and I am delighted with the new crew. I have no plans to recommend Polar to any of my friends.

these guys are great, professional and knowledgable, They have maintained our pool for 7 – 8 years no and living in Danville had to deal with numerous problems, from purple stains becasue of chemcial in EBMUD and algae from falling leaves. They have a couteous team that loves animals which allows us not to worry if our Golden Retreiver is outside. Hihgly recommend them, the y will not rip you off.

Completely unprofessional. These guys came out and spent over an hour writing up a detailed estimate to clean leaves out of my pool and replace some out-​dated equipment. They also added $ 75 dollars worth of chemicals. When we called back to schedule the work and I explained that we have our own chemicals and that we’d like to remove that off the quote. things changed! The guy no longer wanted our business and basically told me to take a hike. Whatever happened to presenting value around your quote and educating the customer. Instead this job was too small and this guy felt cheated he wasn’t making money off the chemicals. Poor service. Would never, ever recommend them. And this guy was the owner. Don’t write up a quote if you can’t stand behind it or defend it. Waste of time.

Polar Pool & Spa have exceeded my expectations in every respect. I called Polar based upon their reviews here on Unilocal along with 3 or 4 other service providers. Tony called me back, talked to me at length and understood I needed affordable support for an aging pool. Tony showed up and immediately got to work not just looking at the pool but fixing a number of obvious issues with my setup. He replaced a number of parts, educated me on my existing pump and filter and provided me a *detailed* quote with things I needed to get replaced or repaired. My top priority was getting a more efficient pump installed as my pool was set up with a 3 hp pump when it really only required half that power. Tony gave me his honest assessment of what I could expect in savings on electricity. He is a very trustworthy fellow.
I elected to replace the pump and set up an appointment. This is the crazy busy time for pool service but Tony fit me in a couple weeks out and showed up precisely when he said he would. Unfortunately, when I went to clean the filter prior to his visit I found our filter was damaged. I explained to Tony when he arrived the issue, he quickly called around to get me quotes on parts to fix my old filter. Upon reviewing the costs to fix my 10 year old filter I elected to replace the unit. Anyone else might have had to set up a second appointment to replace the filter but Tony knew the job would not be complete unless he did both the pump and filter. I was absolutely thrilled when Tony fixed the pump and then ran back to the warehouse to get a filter only to return 25 minutes later to install it. Everything was done on schedule and for an incredibly reasonable price. Tony and I talked a couple times shortly after the installation to tune my setup. He even came by one evening to check my schedule and make sure the pool was operating as expected. I did not ask him to come by, did not set up an appointment. He simply was standing by his work and making sure I was *completely* satisfied.
Polar Pool and Spa are the best in the business. You can rest assured that Tony and his team will exceed your expectations. These guys are great.

First time pool owner in San Ramon and Polar Pool & Spa really helped me out. They recommended the minimum to get things right without overspending and making me suffer sticker shock. They came up with a plan that matched up with the seasons and got things going right for my pool, including winterizing the system. They may also be the most honest pool guys around — my wife answered the door the other day and one of the Polar Pool guys gave her a crumpled up $ 20 bill that he found in the backyard. He said it wasn’t his so it must have been ours. Gotta love the honesty.

My fiancé called Polar Pool & Spa on a Monday and Tony called him back right away. Within that week on Thursday he was able to fit us in and stop by our house.
Thank goodness he did. Since we are first time pool owners we have no clue on what to do. The pool company that installed our pool Royal Pools/​Adams pools did a great job making our pool but sucks when it comes to the education and maintenance. They never followed up.
Tony took the time to educate us on the basics and even fixed what the pool company failed to program on our system. He was very knowledgeable and kind. Tony mentioned to us that our system is one of the newer ones on the market and he himself did not know everything about it. We were very impressed that Tony took the initiative to call the makers of our system after he had left our home and asked them a few questions directly to learn more about our system. He called us back right away and filled us in on the questions he couldn’t answer off hand during our visit.
Within an hour Tony was able to give us a proper orientation about our system, show us how to balance our pool and fixed our system by programming the proper maintenance schedules. He even came by the next day to make sure that all the chemicals he put in our pool balanced the water correctly.
What great customer service!
We definitely plan on using Polar Pool & Spa again!

Service and prices doesn’t get any better than this. I have used Polar Pool and Spa for years and professionalism is the understatement of the year. These guys know what they’re talking about, have the best prices in town and will get the job done with no worry to Mr. and Mrs John Q Taxpayer.

I’ve used Polar Pool and Spa several times over the last few years whenever I had a problem with my pool equipment or solar heater. Tony is a great guy, is extremely honest, and is really and truly focussed on making sure you get the maximum enjoyment out of your pool.
I was having a problem with my pump (of course on the hottest day of the season so far) and despite being super busy Tony stopped by on his way home, quickly diagnosed the problem, and repaired it enough to get me up and running. When he stopped by today to finish the job he noticed that my pool wasn’t looking very good. He tested the water, added some chlorine, and told me what I needed to do to keep everything looking good.
I have a better idea: As soon as I burn through the rest of the chemicals in my garage I am going to have Polar take care of my pool full time.