Indulgence Cosmetics

if you want a good microderm, do not come here!
if you want a relaxed experience, stay away from frozan!

I saw a Groupon coupon for Microdermabrasion treatment at Indulgence. I took an appointment and met Frozan at Indulgence. My problem was to get rid of black spots on my face and to look younger. Frozan was the person who treated me with utmost care. I really liked the way; she approaches her client in a professional manner. She examined my skin and explained how the skin behaves due to the way we take our food and sleeping habits. I was impressed by her consultation and interested for the treatment. She matched the price what is listed in Groupon.
I started my first sitting with Frozan and I noticed changes right after the treatment. I was looking much younger and I feel my skin was smoother than before. Frozan scheduled my second appointment 2 weeks later. Second session was little deep cleaning/​peeling and after few days I noticed some pimples on my face. I called Frozan and she mentioned it is due to deep cleaning and peeling of skin. I started to see my results much better after second sitting. My third session happened after 2 weeks of my second session. This time the treatment was same as what I experienced during my first session. After a week time of my third session, I see some difference in my face, all the tiny spots were reduced to minimal and skin looks much softer and younger.
Frozan recommended me initially that I have to go through 5 –6 sittings to see a complete change. I would recommend this place if anyone is experiencing same issues like me. FYI — One of my friend started his treatment after seeing my results.

I’ve been going to Frozan strictly for half a year now. I’ve never gotten this many compliments on my eyebrows! And it’s also nice to NOT get compliments on my mustache :) I’ve found my waxing and threading superstar!

Frozans office and spa room are very clean, inviting, comfortable & relaxing.
I went to her for a specialized acne facial and by the time the facial was over I decided to purchase the six facial package instead because I loved my experience so much. She offered professional advice, explained in great detail the reason and cause of my condition and answered every single question I had. She not only provided the best facial I’ve ever had, but she also has worked to provide a treatment plan for me and really works hard to give you beautiful skin.
I am 3 facials in to my package I bought and just told her yesterday at my appointment that I honestly don’t remember the last time my skin looked this good and felt this healthy. She put me on a new face cleansing regimen which has completely helped transform my skin. I had no idea that my old cleanser was not a good match for my skin type and was actually making my situation worse.
I also took advantage of her offer for eyebrow tint. It looks great! I’m looking forward to skipping that step in my morning makeup routine.
Frozan has been fantastic. I highly doubt my visits will end when I’ve finished my six appointments and that I will be a long term client of hers. You will not be disappointed.

Got this deal from a Groupon, like most people and feel the same way about my service. This was my first microdermabrasion, therefore I didn’t know what to expect. I spent a total of 13 mins at this place from start to finish. She put some cleanser on my face then the «microdermabrasion,» and only did 5 to 6 strokes on my face, and said that I was done with the treatment. It was not until I went to another place for the same service that I realized the difference. I asked GROUPON for a complete refund. I would recommend people who had the same experience get a full refund. It is truly disappointing to know that they are continuing to give out deals for this business.

Lady was fast and it hurt a lot she was rushing because she needed to leave. Was mad because I didn’t trim. She mention she doesn’t do long hair clients. I wouldn’t come back to this place

First off very small and somewhat hard to find. I got a voucher from Amazonlocal to use at this location for a massage. The location is upstairs, I had no idea who was going to give me a massage. So, I waited for someone to come out of a room, turns out the gal is a really cute asian gal, she did a great job!!! She is currently my go to massage therapists. I don’t remember what the price would have been because I had a voucher.

Unprofessional rude overpriced
She called me to ask if could come in 15 minutes earlier so I rushed to get there. She was running late. No explanation or apology. The 30 minute treatment cost $ 135.- When I was getting dressed she barged in the door after knocking without waiting for a reply
Now I have painful red bumps all over my forehead. I am 60 years old I have never had any skin problems.
Do not let this women ruin your skin

I saw this woman for a microdermabrasion after buying a groupon deal. I have paid full price for this procedure countless times so I know what to expect. She did not perform a proper microdermabrasion. She made a few passes over certain parts of my face, not my entire face as she should have. She only made one pass over my face and you are supposed to do it both vertically and horizontally. It was a 2 minute procedure that should have been much longer. TOTAL ripoff. If she had done a good job I would have returned for full priced visits. SCAM artist. DO NOT GO TO HER!

The website says «an oasis of relaxation» — ha! I bought a groupon good for a $ 135 microdermabrasion facial and got 25 mins of
–her taking a phone call to book a «regular»
−3−4 mins of actual microdermabrasion
— application of a few cleansers
–a mask
–a few mins of facial massage
–her leaving for 10 minutes to thread eyebrows of that regular client who called (!)
–when I asked why only 25 mins (when I booked she said 1 hour) she insisted I only bought a TREATMENT not a facial. When I tried to show her the groupon she wouldn’t look and continued to argue with me (in front of a room full of clients– very poor taste on her part I thought)
–I could tell from the time I entered she was so uptight from I guess all the bookings but that shouldn’t affect my experience. It was like she didn’t want me to be there! Ver rude demeanor.
–not relaxing at all, I could hear the other clients in the waiting room with their young kids. She didn’t ask them to talk quietly and in fact she was just as loud.
Not sure why she is offering online deals if she can’t handle the extra business.

I have been seeing Frozan (for eyebrow threading) for 6 months. She is a consummate professional and does an exceptional job. Frozan’s scheduling has been accommodating and flexible. I would recommend Indulgence Beauty Salon to anyone looking for quality service.

Positives:
1. Appointment: I called before actually purchasing a microdermabrasion treatment through Groupon whether an appointment is available. We scheduled for the next day at 4:30 pm. So, I did not have the same experience as described in some of the negative reviews.
2. Atmosphere: While there she was very mindful of me being comfortable, turned on relaxing music and was overall professional and nice. Everything was clean and she turned on relaxing music.
3. No Sales Pitch: She was absolutely not pushy when it came to selling products. In fact she gave me samples to try her products at home.
4. Add-​on: Complimentary extractions for ~5−10 min after microdermabrasion.
Negatives:
Not sure whether this is truly a negative as it was my first microdermabrasion treatment and I have neither the ability to compare nor the knowledge of do’s and dont’s. I was merely wondering why the actual microdermabrasion treatment was only ~2−4 minutes but thought that this is normal. Now I googled a little and read contradicting recommendations. Some state that the process itself — excluding cleaning and face mask — is typically around 20 – 30 minutes and others state that one should typically make 2 – 3 passes over the skin which is exactly what she did. So, I am left in confusion and still wonder about my 3-​min-​procedure.

I purchased 2 facial vouchers from Livingsocial for this salon and found the scheduling availability has been ridiculously hard to try to book. In addition to the fact that only 1 person works there that does facials, she will only see us mid-​day during the week. My sister and I are full-​time working mothers and have been trying since June to get an appointment on a weekend or an evening. The woman we’ve spoken to was extremely rude to both of us, and in a nutshell, said that it wasn’t her fault if we couldn’t come in the middle of the day. She went on to say «what did we expect waiting until the last week to book?» (Even though we’ve been trying for 3 months to get an appointment that wasn’t at noon on a weekday) She went on to lament that she had 85 people trying to book facials this week. When I suggested she extend the voucher she refused. She was rude and really unprofessional — We are getting a refund & I am amazed that she gets new clients if this is how she treats potential ones.

Frozan does an awesome facial! I felt so relaxed and my skin felt so soft once I left my appointment. I would definitely go back again. She is very friendly and worked with me even though I was running a little behind schedule. She did a great job on my brows too!

Frozan is the best!!! I have been going to her for years & wish I could take her everywhere I travel. When I know I am planning a trip to the Bay Area, she always will be on my itinerary. No one even comes close to what she does and that right there is why she is the best;))

I purchased a groupon for microdermabrasion and was able to get a same day appointment. The location is not what you think it would be. The Lounge is located in a strip mall of office spaces. If you are looking for the spa experience, this is not the place for you. The ambiance may not be spa like the treatment was great! Frozan made me feel very comfortable and she knew what she was doing. She talked about each step on the microdermabrasion process and I left with bright and beautiful skin. I would definitely return!!!

Frozan is great at eyebrow waxing– she really takes her time and is very creative with your brows. She makes them perfect for your face.

Based upon the review, I decided to try Frozam for waxing. It was worth the trip from Dublin to San Ramon. She was excellent, extremely friendly and conscientious. I had both waxing and eyebrow threading, which I tried for the first time. It takes a bit of getting used to, but she did a fabulous job on my eyebrows, they look great! Next I try a facial!
(It was a little tricky finding the actual office as there is no outside sign, but she was really helpful, sending me a text with directions. It’s at the end of the two buildings). Well worth the effort!

I can’t believe I’m the first person to review Frozam, owner of Indulgence Salon. I’m honored to give her her first 5 star review!
I’ve been going to Frozam for a lot of years now that I think about it, back when she was a part of Indulgence Salon in the Lucky Shopping Center, which is now closed. She has since moved to a smaller independent office on Crow Canyon and Twin Creeks.
While Frozam offers many services; from skin care to eyebrow threading to massage, etc., I can honestly only review her for her threading skills. (Give me time, though, I absolutely intend on getting a therapeutic massage from her as well.)
There was a time not too long ago, when it was pretty difficult to find threaders as opposed to waxers in the area. Waxers are a dime a dozen, but I personally prefer the precision of threading, not to mention it’s so much better for (my) skin than waxing. So after searching, I found Frozam. She is so wonderful. She is a perfectionist in all the right ways, takes her time and and is gentle and patient and knows her stuff. I leave her office with beautifully, perfectly manicured eyebrows each and every time. I’ve never had to tell her how to do them or even how I’d like them done; she knows. I love that she doesn’t leave me with pencil thin, have to be drawn on afterwards eyebrows. Just not my thing. I’ve never had to go home and «clean up» after her; when she’s done it’s because they are perfect. I also have very sensitive skin, so when she finishes threading, she puts a cooling, soothing aloe gel that makes the redness go away pretty quickly. She’s the best at what she does.
Beyond all that, she’s a wonderful person. She has an air of peace and serenity about her that calms me instantly. And also needing to be noted is that yes, she is by appointment only, but that said, she is ALWAYS so accommodating.
I guess I could go on and on about Frozam and her skills, but to sum it up let me just say, she is so fantastic, all the way around, and I will continue to go to her, and only her, for my threading needs. And like I said, she will also be my go-​to person for massage, too. Give her a try, I promise you will not be disappointed.