Floors by Leo

DO NOT GIVE LEO YOUR BUSINESS! We had a TERRIBLE experience with Floors By Leo from the beginning until the end of our project. Leo was incredibly unprofessional in the handling of our entire project from the moment the contract to install was signed. We actually consulted a lawyer at one point when we thought he might not complete the job correctly.
We recently purchased a house and wanted to replace the old floors before moving in. We contracted with Leo to install tile throughout our downstairs floor and in the upstairs bathroom and to install hardwood in the stairway, bedrooms and hallway upstairs. The problems began with poor communication.
First, Leo was resistant to picking up the hardwood flooring from our flooring supplier! He wanted them to deliver the flooring, but they don’t deliver. I thought I was going to have to rent a truck and get it myself. After several confusing emoji text messages, I figured out that he would pick up the flooring. So he begrudgingly picked up the flooring after complaining via text emojis. What kind of professional uses emojis to communicate with customers?!
It only got worse. His workers removed the old tile and carpet. Then they installed the hardwood upstairs. But, they did not wear shoe covers or cover the hardwood after they installed it. So, during the install they damaged the finish on some of the boards with their dirty shoes. Then, when they installed the tile in the upstairs bathroom adjacent to the hardwood floors, they did further damage to the hardwood that was left uncovered near the bathroom. The finish on several boards was worn off and some of the boards had thinset/​grout ground into them by the foot traffic.
It still gets worse! Downstairs, Leo confused my tile order and ordered the wrong color tile! Then, he proceeded to have his workers install two thirds of the floor with the wrong color tile! When I discovered it, he initially tried to blame me but the correct color tile was in the contract. Once he realized it was his fault, he tried to talk me into keeping the wrong color tile and offered to do a tiny bit of extra flooring in our washroom for free. Of course I turned down his offer. The incorrect tile he laid had to be removed and the correct color had to be reordered and installed. This pushed back our deadline by a couple of weeks. That was really inconvenient since we were waiting until the floors were completed to move into our new house. What a disaster!
Once Leo realized he was going to lose money on our job, he became even more difficult to work with. When the downstairs tile was complete, I was able to get into the house and inspect the floors. Downstairs, I noticed that the tile was not laid flush in several places and the excess grout was not cleaned up in several places. The grout was also cracked in few spots. Upstairs, the tile in the bathroom was also not laid flush in several places and there was excess leftover grout. I also found the damage to the hardwood floors and immediately called Leo. He reluctantly came over and I pointed out the damage. Leo got upset, told me that he could not be responsible for all of the damage and he stormed out my front door. I have never seen such unprofessional behavior in my life!
At this point, we contacted a lawyer for advice. We really weren’t sure Leo would do the repairs since he stormed out of the house and was not responsive to phone calls. We were extremely disappointed in the quality of the work and that our brand new hardwood floors needed repairs due to negligence during the install. We were finally able to get Leo to agree to do the repairs after a couple of weeks. The repairs were not done completely correct but we were so fed up with Leo we just let it go. We just needed the disaster to be over.
If you’ve read this far then you understand why I will never do business with Floors By Leo again! I will also never recommend him to anyone!

If you want flooring, bathroom remodels, or ideas for updating your home, look no further than Floors by Leo. I’m really happy I found him and his company.
I just bought a house in Castro Valley. I searched for a company to tear out linoleum floors in my kitchen and laundry areas. I got 4 different companies in the area to give me an estimate for the job. Floors by Leo was the best priced bid. I checked Unilocal and saw Leo’s overall review rating was high. So I let Leo know he got the job. His crew started last week, and finished in 3 – 4 days.
Leo’s employees showed up to work on time every day. They were absolutely respectful and professional, and their quality of work is fantastic. They tore up the linoleum and sub floor, they installed the backer board, set the tiles and put in the grout. Once the grout set (72hrs) they came back a couple days later to seal everything. And they left me the extra grout sealer so I could re-​seal it next year as needed. That was nice.
Everyone worked hard while they were at my house, and they ensured I was happy with the work before they left. I didn’t learn everyone’s name that was at my house, but I want to acknowledge Frisco for his work. He was the main tile installer on my job. Frisco was fantastic! He was really talented with his work, and he was the epitome of professional.
Thank you Leo and Frisco for making this experience easy, non-​stressful, and worthy of a 5 star review.
I was so happy with the job that I asked Leo to come back over to give me a bid to remodel a bathroom, give my fireplace a face lift, and update my second bathroom. Leo took notes and provided me with some great ideas. We will be working with each other to come up with a plan for these jobs, and a time line when they can be completed in the near future. I’m also going to ask him to give me a bid to refinish my hardwood floors.
I’ll let you all know how those future jobs turn out. I’m confident they will be great based on the work I’ve seen so far.
If you need flooring, bathrooms, or home updating ideas, call Leo. He will take good care of you.

OK, here’s a bit of an update. I’m not really taking away from my initial review regarding my work, but more so giving Leo a 1 star review based on his commitment to his customers afterwards. I began to see some separation of the laminate flooring panels (visible gaps forming) and so I called Leo up to see if I could talk to him about it. Get his opinion as to why this was happening. It could be the installation or it could be because of the product, who knows? That’s why I called him. Well, he didn’t answer the phone so I began to leave a detailed message about what I was seeing. Leo called me right back, during the time I was leaving him my message in fact. I finished my message and then saw that it was Leo who was calling me. Oh perfect! I thought. So I called him back again but he did not pick up. No worries, he’s busy, I thought. He’ll call back again when he has some free time. No call back all day. My wife called him the following day and so did I. No return call. My wife called again the following day and again no return call. WTF?! Not in one of our messages did we accuse Leo of being the reason for what we were seeing and had just hoped he might stop by take a look at the issue and make a recommendation. If it was defective material, he would know and could help give us advice as to how to deal with the vendor possibly. If it was something to do with the installation, we would understand it has been 2 years later and of course we would have to pay for the repair, if he said it could not be done for free. But for goodness sake, we don’t understand why he refused to call us back at all! He called back right away while I was leaving a message, thinking I was calling to give him immediate business. But after hearing my message, he must have thought he did not want to deal with our issue. I knew I had more flooring to do in the house and I figured I had a go to flooring guy to call. I am sad to say that I am wrong about that. Leo clearly doesn’t regard his past customers as family, based on the way he just chose to ignore our calls. I have to say my last review is too high. What a shame…

After reading the Unilocal reviews I knew that Leo was the type of contractor I needed. I explained we would be putting our condo on the market, and that I wanted to install a decent quality laminate without breaking the bank. Leo and his crew came through EXACTLY like they did for the prior reviewers. Leo helped me decide on the right product for the job, his crew came on time and did an excellent job. They installed the baseboards and even caulked and filled the nail holes! (I don’t know why I am surprised by this detail, but was dreading having to do it myself!) Floors by Leo is a great company to have help you beautify your home!

So My husband and I just had our second experience with Leo and his team. I mean’t to write a review last time around and just got busy with life. So second time around? Just as good as the first!
I guess I should start by saying that my husband and I bought a condo a little over a year ago. Complete fixer upper. Before moving in we knew that we wanted to go from the (not so pleasant) carpet to hardwood. After going over a bunch of samples we finally decided on one. Let me tell you it has not disappointed us (or anyone for that matter)! Insert me loving compliments on stuff like this. Although the final decision was up to us. We still got a lot of help every step of the way. From advising what the more popular styles were to helping us find exactly what WE were looking for. I could not be more happy with our floors.
Fast forward to two weeks ago. Thought I would call on his team again. This time. redoing our bathroom. Upon asking about just doing the floor I was told that they could handle it every step of the way. Yay! What a great thing to hear. So off to find a vanity I went! I won’t bore you with those details, only because that was the hardest part of the process. Insert me being really indecisive. After I got over that obsticale, easy street again. What we had done??? New flooring, new vanity, new toilet, patching up medicine cabinet hole (plus other small holes), plumbing and more. Got home today from work to the finished product and we couldn’t be more happy!
I had the pleasure of working with Christian and Frisco. Both so very nice and very hard workers. This company is so worth recommending. Although I don’t even know if they need that. Once you meet them and see the work it will speak for itself. It is really nice to see a very hardworking, trustworthy, and local (even if you are not) group of people that are willing to work with you to meet all your needs.
Thanks!

Because of the stellar reviews here and on Angie’s List, I contacted Leo to do 1000 sq feet of engineered hardwood flooring, most of our downstairs except the kitchen. He came and gave me an estimate, worked with me to make sure the discounted product I was buying (Brazilian Teak) was of good enough quality. He scheduled me for a start in 2 weeks. The crew he sent was professional, courteous, and turned out to be true craftsmen. When they tore out the carpet it became evident the previous owner had filled in the split-​level sunken living room with cement, and hadn’t done a good job getting it level and even. No problem. Leo has the tools and experience. They ground it and leveled it with some new cement, and were back on track the next morning. The floor looks beautiful. The job went quickly and smoothly, overcoming several smaller hurdles without adding cost or time to the project. The invoice came in based on the estimate, with a reasonable hourly-​overrun for the cost of grinding and leveling the living room, and putting in new baseboard moulding. I plan on having Leo do the upstairs as finances permit. I highly recommend Floors by Leo for your residential or even commercial needs. You will be delighted with the outcome, just as my wife and I are.

Every company should take customer service lessons from Leo… by far the best customer service I have ever had… on time, fair price, the installers cleaned up, were courteous, and most important the installation was outstanding!
Leo gave me his honest thoughts to the hardwood floors we picked out.
I have already used Leo as an example of how to provide customer service to my sales team
If you are having hardwood floors installed, you only need to call Leo

We recently had Leo and his crew install engineered hardwood floors to our downstairs. We found him through the awesome reviews on Angie’s List. Leo was quick to come over and provide an estimate. He is extremely reasonably priced and we liked the fact that the quote included everything. We found other places had upcharges left and right. We were amazed how quickly Leo and his crew came in and completed the job. We did have to put in new baseboards due to the way our previous ones were installed. We had the impression that the baseboards would be painted prior to installation, but they were put on with just the primer. I do not think this was Leo’s fault, just a miscommunication. When we talked to him about the paint he was able to get someone in the next day and took care of it. The painter did an amazing job as well. We definitely had to keep in contact with Leo throughout the process mainly because of the baseboards. He did do a walkthrough at the end with us and answered all our questions. We highly recommend Floors by Leo. We will absolutely hire him for future projects as well!

I was referred to floors by Leo and after meeting with several contractors hired Leo this fall. He was very quick in providing a fair estimate. He spent a lot of time discussing our project and was extremely flexible with our hectic schedule even though he had many ongoing projects. His crew showed up on time and professional. Leo continuously managed the project, stopped in daily, and explained the whole process. I say with great confidence that Leo went above and beyond our expectations. The floors turned out amazing and we are very happy with the work. I have recommended Leo to my neighbors and friends and will continue to do so.

We had used Floors by Leo, earlier this year and were so pleased, that we called him back for our recent project and didn’t even ask for other quotes.
Leo’s team arrived at our house, the same time daily and went to work immediately. The Team was polite, quiet and neat. Leo checked in with us, almost daily, in person or by phone. Leo was quick to respond to his team when supplies were needed and delivered the requested items immediately.
While re-​installing the toilet, there was an issue (we had left briefly and unavailable), Leo assessed the situation, went to the HW store, bought parts and fixed the issue before we arrived home. Leo informed us of what he did and we were so pleased that he took the initiative, so as now to slow his guys down.
Leo’s estimate was very fair and in writing in addition, his final bill was reflective of his estimate. Leo estimated the job to be X number of days and they finished in the estimated number of days.
We would not hesitate a referral of Floors by Leo and will call him again for future projects.

Leo and his team just installed hardwood in 3 rooms in my house and it turned out really well. His installer showed up promptly at the same time every day and knew how to handle all the «little things» (like installing around a fireplace so it looks really good). The installation was done in just a few days and is very solid. Highly recommended!

Was referred to floors by leo by a friend. Saw that he had amazing detailed reviews on angies list.
Called leo that night and he was over at our house the next day. My grandmother was looking to remodel her 1200 sq ft living room with some new hardwood floors and Leo couldn’t of been more accommodating to her budget and design needs. He walked us both through the many floor selections and what he thought would work best for my grandmothers budget.
My grandmothers living room looks AMAZING. No more dirty carpet from the 60’s.
Thanks again LEO!

I used Floors by Leo on a few occasions for my laminate purchase and installation. They provided a quality job at a better than competitive price. From start to finish they were reliable and trustworthy. I recommend them.