The Natural Mattress Store

Got a king size all latex mattress and couldn’t be happier. Did utilize the comfort guarantee that they offer and that was easy and we are very pleased. Found the owner very helpful.

I’ve slept on the latex/​spring mattress for 8 months before reviewing. The mattress is comfy, however, there are irregularities that I’m not sure should be there. One side is firmer than the other! The sides bow out. Other than the looks and firmness difference the sleep is very comfortable. This mattress does not sleep hot. I use a slatted platform as recommended.

My new latex mattress was just delivered, and my wife and I took a 90 minute nap and slept deeper than we have ever slept in our lives. I can’t tell you how many thousands of $ we have spent over the last 10 years trying to find a mattress that supports our backs, but is soft enough for my damaged shoulder. We finally did it!!! It is expensive, but this may be the best investment I have ever made.
Steve and his son made this entire experience «head and shoulders» above any mattress buying experience we have ever had. I give them my HIGHEST recommendation.

What could be better than a great sleep every night? This store makes healthy, sustainable, local bedding products. We have 4 mattresses and will purchase another 4 soon. Tried them all. These folks know their business and will continue to fine tune the mattress after you take it home to make it perfect. Great value on top of everything else! Will and Steve make a difference…

Steve knows his stuff– the best products sold by someone who is very knowlegable, patient & a good communicator.
An investment for sure but we’ve paid more and got less.

This is a very low key, low pressure store. I was tired of buying expensive name brand mattresses elsewhere only to have them sag after a few months despite turning the ones which need turning. I wanted a product that would last. I am writing this 3+ years after I purchased my mattress and am still 100% happy. No sagging and it sleeps just like when I got it. The natural rubber just does not seem to break down like petroleum based products in other mattresses. Oh, it’s very heavy, natural rubber is. I have springs in my specific style and I’d never know they were there but for the feel.

What I did not like: no prices and no model names posted on beds on display in showroom. I was quoted different prices for the same bed and different model names for the same bed. I have had a past experience of buying one bed and having another model delivered. This made me feel less trusting of them in spite of good reviews. It just seems to be good practice to post prices on beds and model names. The model name I was told I was purchasing is different than the model name on my receipt. What did I really get?
Also, I would like to see a model number and name on the bed that was delivered.
At, I think, Mattress Discounters in Dublin all of showroom model beds had the model number, name of model and price on each bed. Also attached to the beds were tickets with the model number of the bed.

I have spent a lot of money on a series of mattresses that I had to give away. This one is different. I have had a series of cervical injuries and from the first night, this mattress was like a miracle. I got the matching frame too, so that there would be no toxics anywhere. After a couple months, my husband found that he wanted a bit softer sleep. They are adjusting the softness – just on his side. This is what we’ve been looking for. We could have saved a lot of money if we’d found these folks a long time ago. Highly recommended if you have injuries.

I have been looking for a natural mattress for the past few months. My current mattress is fine, but I am looking for a healthier alternative. My search started at The Natural Mattress store in Walnut Creek. I received friendly, no pressure help, and grabbed a quote while I was there. A month later I went to their San Rafael location and purchased a mattress, but canceled my order 24 hours later. Why? I needed more time in store to choose. I have 90% settled on buying from The Natural Mattress Store, but I wasn’t sold on which model was best for me.
Now the reason for this review– when I called Steve, the owner, to cancel he was polite and gave me no sales pitch. $ 3000 for a mattress is a big chunk of change, and I truly appreciate the respect I received as a customer. I will continue to visit their Walnut Creek store until I find the one that fits. Call me Goldilocks, but a mattress should be just right.

This review is way over due. I bought my bed 2 years ago and worked with Steve. I absolutely love my bed. I have pre-​mature arthritis and bad shoulders. Every morning when I wake up my bed is so cushy that all of my aches and pains have disappeared overnight. Whenever I travel now, sleeping on a hotel bed practically feels like concrete.
As stellar as my bed is, the service here is even better. I’m usually a very decisive person but for some reason making a decision about a bed has been very challenging for me. I started with the Eco-​Cloud soft, but then worried it was too soft so I asked if I could switch to a medium firmness. No problem, at least for them. I, on the other hand, now felt stupid because I decided I wanted the soft after all. Steve made it easy to switch again and I don’t even think he charged me for the second delivery.
Fast forward to the present. I love my bed but now I want new bedroom furniture and the platform bed I originally purchased wasn’t what I wanted. (back then I just bought the least expensive one they had) I went back into the natural mattress store and couldn’t make up my mind. I ended up getting just a foundation and metal frame that I could use with a bedroom set from any furniture store.
Oh no, the bed now feels harder. I’m not happy. I feel embarrassed again but I have to go back to a platform bed. I call the store and explain the situation and the person I spoke with told me I need to speak with Steve and it’s his day off. He’ll call you. I thought, he’s never going to call me. The phone rings on Friday morning and it’s Steve calling to let me know he will give me a credit for the frame and foundation and come on in to pick out another platform bed. Amazing service. I’m a very satisfied customer!

My wife and I visited The Natural Mattress Store, initially to purchase a natural mattress for a guest-​room bed. Had we looked for our own bed, we would likely have purchased a natural mattress. But since that guest-​bed was rarely used, we ended up cancelling our order and purchasing a more conventional, less expensive mattress.
Steve and the other staff were totally gracious about cancelling the order.
During that initial visit, I noticed they had an unusual, and extremely comfortable, chair called the Swing Chair. Being an author who sits for long hours each day, I was intrigued. I had purchased innumerable chairs of every type, including the Aeron chair, the Freedom chair, kneeling chairs, etc. After going back on several occasions to try out the chair, just to be sure, I purchased it. After three months using it, I find the Swing Chair the most comfortable, intelligent, back-​friendly chair I’ve ever owned, and the last type of chair I’ll ever buy. The staff, if anything, understated its benefits. Probably because you’ve just got to try it out.
Highly recommended. I like the store, the low-​key sales staff, and their products.

After several visits to the Natural Mattress Store in San Rafael my husband and I bought an Ecocloud Tranquility. We love it. I broke my back in February, and had a bad back to begin with, and we were looking for a new mattress that wasn’t full of toxic fire-​retardant chemicals and wouldn’t off-​gas. I also wanted something that didn’t have the pressure points so many mattresses do.
Steve, the owner, was helpful but low-​key — he answered our questions and let us try everything without a heavy sales pitch. He is an East-​coaster and his demeanor reflects that — it is not «rude,» it’s that he is straight-​forward — not ingratiating or pretending to be his customers’ BFF. They offer 12 months’ interest-​free financing (instant approval) through Wells Fargo — so we took that so we will be able to pay it off in a year.
The Tranquility is a low-​profile all natural latex foam mattress with an organic cotton cover. You can get different firmness on each side but not in CA King. We got Standard King, which fits in our room better anyway. Our Tranquility is medium firmness on my side and extra firm on my husband’s. I have to admit I was concerned he wasn’t going to like sleeping on a foam mattress with no springs or box spring for the first time in his life, but he says he sleeps really well, as do I. My side has a little more give and is the most comfortable I have ever slept in. We have had it for almost three months now. It stays cooler than our previous overly-​fluffy Posturpedic. There is a definite center «seam» where the two sides meet — so if you are a couple that likes to cuddle all night with one of you in the middle of the bed the dual-​firmness option might not work for you.
The mattress was delivered within two weeks — the guys were on-​time and set up the new mattress and carried away the old (fee.) They gave us a loaner frame as we were upsizing from Queen and we also had ordered a new Vermont-​made bed from the store. It was about a week later than anticipated but it’s gorgeous — clean modern lines like something from Crate and Barrel but is made in the US.
Going from a traditional mattress set to this was a bit of an adjustment due to its height being so much lower. But it looks great with an all-​white flat cotton coverlet. You just don’t need deep sheets. And yes, it was «expensive.» Mattresses are expensive to begin with and I am happy to pay a bit more for something that won’t kill me with chemicals. (BTW — you want expensive –try King-​size sheets… ouch!)

I am baffled by the wide range of reviews over this store, their mattresses and their staff. I waffled for years over whether to buy from this store. Why? Because their mattresses are expensive. I could have spent the same money and gotten a «luxury level» Beauty-​rest El Supremo silk wool top in a Cal King for the price of my queen Eco Cloud.
I dropped in over several years trying the mattresses out and always left thinking ‘in a few months’. I never was given a hard sell. They always answered my questions. Very polite, very erudite knowledge of mattresses and the mattress business.
And that is what leaves me baffled. The Mattress Business. My experience of dealing with other ‘mattress stores’ is likened to that of buying a used car. Sleazy salesmen. Impossible to compare mattresses from different manufacturers — they are each uniquely private labeled for the chains. Lots of cutaways of springs. I have a degree in engineering and I couldn’t tell you whether individually wrapped coils is better than other varieties. Returns, ‘well maybe…’ In an age of bedbugs you expect to return a mattress — or you expect me to sleep on your returned mattress?
And you think the NMS is ripping you off?
I like my Eco Cloud mattress. I don’t want to get out of bed in the morning. I can sleep in if I want.
They say they will adjust the firmness ‘a bit’ after two months if I like. Well if I do and they turn out to be not so wonderful, I’ll let you know.
In the meantime I agree with my friends who have the misfortune of working in retail in Marin. Marin-​ites are self entitled nuts.

Don’t be fooled by the name!
I bought a bed here and the more I look at it the more I see how flawed and how bad the craftsmanship are. The bed is heavy and akward to move, the latex is torn and stained in spots and the springs pop when you rollover.
I am very disappointed in the quality of this mattress and I urge you to save your money! The product is not worth the price!
Also the guys that run this place are rude.

Curiosity brought me in as I pass by this place often. The idea of all organic material in your bed is great. The practice is probably great too, if you have the funds. We’re talking about $ 3,000 when you get a mattress with the frame and a couple pillows.
So, I just bought a wool pillow for $ 90. Holy Cow! you might say. But no, Holy Lamb! is more like it.

As a follow up to our initial review of our mattress– we continue to be IN LOVE with this bed. Our friends roll their eyes when we start rhapsodizing how GREAT our bed is.
It’s seriously like sleeping on a cloud. Even when I am hitting snooze in the morning, I find myself drifting back into actual SLEEP because it is so freaking comfortable.
We are so happy with our mattress that we have had 2 friends invest in new beds, based on our enthusiasm.
It’s worth the money, and every day we are happy with our purchase.
Thanks again, Steve!

I had had a run of bad luck with mattresses from the usual companies. The cushy expensive pillow top mattress from Macy’s ended up sagging on both sides with an uncomfortable ridge in the middle. Unfortunately the sag was just short of the amount covered by the warranty. Scared away by the pillow top, next I went for a firm, also expensive, mattress, top of the line from Simmons (so as to avoid the flattening out that inevitably happens with pillow tops). This one was so hard I had to get a mattress topper, which made the mattress altogether about 23″ deep, too tall for my headboard. It looked ridiculous! I then had to go get a low profile frame to put the mattress set on. What a fiasco. After all that the bed was still too hard.
About 6 months ago I decided to try bed shopping again. The regional sales manager happened to be at Sleep Train (Emeryville) and he admitted he could not guarantee that a comfy mattress would not sag and form hills and valleys. In fact, he pretty much guaranteed that it would. So, having heard the commercials on the radio for European Sleepworks, I headed over there one evening after work. (BTW, weekday hours are way too short. I barely had 30 minutes to check it out, so I had to go back on the weekend.) Out of all their mattresses, the softest version was the one for me. I was concerned, though, about the ridge down the middle caused by the two-​sided slatted platform the mattress sits on. As a single person, I like to sleep all over my bed, not just on one side or the other. I also didn’t like the way the sides of their mattresses seem to just give way under you.
I read about the Natural Mattress Store here on Unilocal,so I decided to check it out. Steve was able to point me to the right mattress within a matter of minutes. (I hemmed and hawed and had to try them all out, but he was right!) I ended up purchasing the Eco-​Cloud Clarity Soft, along with a pair of super comfy all natural organic pillows. The mattress is soft and supportive at the same time. It sits on a regular box spring, and the sides are supported so you don’t get that ‘slip off the side’ feeling when sitting on the edge.
The mattress was delivered to my home by Steve’s son Will and his two helpers a few days later, and I have never been happier with a bed! In fact, I loved the bed so much I went back and bought two more a few weeks later, so now I can sleep happily in any room in my house, and know that my family and guests will have the best sleep ever when they visit. Oh, and did I mention the ‘white glove’ delivery service? Will and his crew were so efficient and thoughtful. They seem to really care about the product. I can’t say enough about the courtesy and care of the delivery team!
It’s been about six months and my bed is just as good as on the first day. There is absolutely no sag and there are no body impressions. (There is a 20-​year non-​prorated warranty so I feel very comfortable knowing if a problem arises Steve and Will stand behind their product!)

I’ve not purchased a lot of mattresses in my life. God knows, I’ve slept in a few beds, but I’ve never had to inspect for purchase more than say, two, mattresses in my existence.
Which can make buying a new mattress a little difficult, if not scary. I kind of knew what I wanted, the girl kind of knew what she wanted, and so we set out. We were very lucky to work with The Natural Mattress Store.
Great selection to begin with, and very knowledgeable staff. Patient, they explained everything to us and even invited us to shop around and compare. We ended up back here and have been sleeping on a great mattress ever since. Win.

My husband and I were in the market for a new mattress for a few years before we found Keetsa and were sold on the price point and quality as soon as we tried one out. It’s not organic but it is natural latex and comes rolled up inside a box about the size of a tall bar fridge. It fit into our mid size hatch-​back and off we went! It was pretty painless.
The Keetsa tea leaf mattress unrolled and filed with air immediately but it took a while to gas off. The manufacturer said it would take a few days but really the first two weeks were pretty stinky. I had to keep washing the bedding to get rid of the smell. It still smells now (four weeks later) but I got a mattress cover and that seems to have done the trick.
Would I suggest this mattress? Absolutely, it’s very comfortable but it might be best to let it air out completely before sleeping on it.

I just purchased a $ 2,500 all organic latex mattress. Yes, the price did take my breath away for a moment.
But Bambie & I returned 2 Sealy posturpedic mattresses & box springs within 6 months because they both started to sag in the middle. Bambie & I are not overweight. Regular factory big name mattresses are all made from crap, assembled shoddily, and marked up 3 to 5 times by the time you get to a chain store to purchase them.
What a delight to find a family owned business that has the mattresses custom manufactured to high quality specifications. What a delight to purchase the product from the store owner who designed the mattress.
The mattresses itself is a delight. I chose the firm. Still it’s comfortable, gives in the right spots, and supports my aging aching back.
A winner. Save up your bucks for a good bed, it’s worth it!