Mueller Glass & Mirror Inc

We have a vintage coffee table with a glass top that our cleaning lady chipped while vacuuming. This turned into a huge ordeal as the glass top needed to be custom made with holes drilled to specific locations for a perfect fit to the wooden frame. Additionally, the glass needed to be cut with a bevel on both sides so that it wasn’t sharp on the edges.
I did some research in the hope to locate a vendor who could produce it and called Mueller. The woman I spoke with was very helpful and gave me a rough estimate on the phone. I came in a few hours later with the chipped glass top hoping they could use it as a template. When I got there, she asked a gentleman from the back, Mario, to look at it and to help her with the estimate. Mario was so interested in my table and so excited by this project as he told me that he’s never had a request like mine. He asked to keep the old glass so that he could make the replacement exactly as the previous piece.
The glass was completed a few days later and I came back with the frame to make sure it fit correctly. It fit perfectly and it looks great. Not only did Mario cut the glass with a bevel on both sides, he rounded the corners of the glass so they are no longer sharp. We’re so happy with it and we’re so grateful to Mario and everyone at Mueller.
Thank you, Mueller!

Reading Unilocal reviews can be very misleading, so I want to give this a thorough go. I brought Mueller Glass a VERY difficult job. Scale of 1 – 10, it was probably a 10. Custom holes, odd shapes, specific thicknesses — the whole 9 yards.
When I called Mueller, they invited me to come in and show them the job I needed done (I brought them the piece I needed replaced, which was plastic). They were prompt in greeting me and assisting me, cordial and helped me pick out the glass that I needed, and even made a few professional suggestions that improved the overall look of the finished product.
They had a sample & took it to their glass vendors to be made, and within one week I had a finished product. One problem — one of the holes was off and the glass could not be mounted. I was so bummed, but Daisy (the office manager) immediately offered to have the project redone and the process expedited (it was already pretty darn fast!). I came back in a few days later, and Daisy and her team had rectified the problem. The glass piece fits perfectly, and I will absolutely go back to them in the future. I also recommend their services.
The team was absolutely awesome. They were ALWAYS professional, friendly, and knowledgable. I never experienced any of the negativity that the others claim to have experienced, and frankly I just don’t believe that a small business could afford to be as rude as some of those comments claim them to be.
Daisy, in particular, went above and beyond what I could have expected around customer service and making sure I had a good experience, especially considering the «hiccups» from the glass vendor that did my piece. She is one in a million, and she makes things happen.

They were fast, friendly & reasonable rates.

I was so encouraged to call Mueller Glass after the wonderful reviews on Unilocal.However, I called and the woman who answered the phone was extremely unhelpful and seemed incredibly put off by my asking if they cut glass and if it could be done in one day. So, I called Novato Glass instead and had a great experience — he said they could cut the glass and deliver it for me.

Excellent work! Very responsive and timely. They did a professional job. I would use them again and recommend them to anyone!

They do what they say, when they, and the work is top notch. Daisy is super helpful and returns calls very quickly. This is how a trade should run, unfortunately many do not.

The owner, Steve Mueller, is fast and professional. He won’t waste your time and will tell you what jobs he can do, and what he can’t do. His guys, Mario and Chris, were early to the appointment, fast and efficient, and very clean and neat. They were also friendly and courteous. They were easy to talk with and I learned from them as they worked. I would not hesitate to recommend Mueller Glass & Mirror to friends. There was one tiny snag in that Steve accidentally wrote down the wrong size glass for the guys to bring … but it was no big deal. The guys were also sent to the wrong address at first, but they called me and straightened it out really easily on their own by asking my neighbors where I lived … and were still at my house early before the appointment time. Daisy is also pleasant to work with on the phone. Well done, everyone!

Walked in out of the blue to try to negotiate a quote I had received from them. Daisy was very friendly and worked with me by lowering their price against two lower competing bids I had obtained. I wanted to use Mueller Glass as their reviews were very good, especially compared to the other two companies they were competing with. I can highly recommend this company and I expect the work to be completed in a very professional manner as well. Thank you again Daisy for working with me.

I would give a negative star if I could. Unprofessional staff. Does not stand behind his work.

Mueller Glass is one of the best companies I’ve ever worked with. Steve showed up at our house within hours of my call. He took a few quick measurements and was on his way. He called the next day to ask if it would be alright to stop by late afternoon and install the window from the outside. I said «sure!» I swung by the house for lunch and the window was already fixed! Awesome customer service and excellent workmanship.

HIghly recommend. Steve (the owner) came out to assess the situation-​a window that had been broken for close three years next to our front door. Relatively obscure glass. He gave us a fair price. Mario then came out and fixed it quickly and efficiently and did a great job. They were great to work with.

Sometimes windows do get broken .the quickest response and lowest prices have come from Mueller glass. i highly recommend these guys

Really disappointed with Steve Mueller from Mueller Glass. He came out to evaluate problems with working hardware for some of my windows. He was referred by a contractor who had built the house. After looking at the windows he had one of his staff call the following day to tell me he didn’t want the job as he viewed it as difficult and a «hassle». I had explained the problem to his schedulers prior to his visit. Had I realized he only wanted jobs he viewed as easy, I would have moved on to someone else from the beginning.

I got myself into a bit of a bind about 75% of the way through a deck project. Mueller not only came in $ 3k less in their cost than the other two quotes I received, but their work was EXCELLENT. The glass panels on my deck look amazing and the turn-​around time to installation was very good.
I should also note that their customer service post-​100% payment has been excellent. Not something you see every day! Would use them again in a heartbeat.

Out standing service highly recommend their service anytime. I had a. Broken. Sliding glass door, double paned in our bedroom. It was replaced in no time. Customer service was great, workman-​ship great too. Thank –you Steve.

I needed a custom bathroom mirror and frame made. Having already arranged for the frame to be made, I needed to go elsewhere to order the mirror, then hope I could have the mirror delivered to the frame shop. Mueller has an efficient staff and the order for the mirror was handled quickly. However, there seemed to be a problem with delivery, as they said they were «booked 30 days out». I didn’t want to wait that long, but the owner overheard our discussion, and asked where the mirror needed to go. He said he’d be in that area the next day, and would ensure the mirror would be made in time for him to drop it off on his rounds. I was thrilled, but frankly skeptical that this would happen at all, or without issues, as it is rare these days that followup occurs as promised or without customer intervention. Was I ever pleasantly surprised! Everything went without a hitch! Price was very reasonable. The owner had also decided not to charge me for delivery. Wow! This project was small, but he really understands customer service, rolled out the red carpet regardless, and I won’t hesitate to return the next time I need anything «glass».

Mueller Glass replaced four windows for me, one broken and three leaking double pane windows. I’m a discerning customer of any home service, and I have to say I was impressed by my contacts with the office staff, Steve Mueller’s prompt arrival to give an estimate, and David the Installer’s prompt arrival and quick completion of the job. No fuss, no mess. A very professional outfit all around.

We had these guys install two large, mirrored closet doors for us. They were helpful, responsive, reasonably-​priced, and the doors turned out so nicely that we decided to have them do two additional closets. We’ve been dealing with a lot of contractors and suppliers lately and Mueller stands out as one that really cares about the customer’s experience AND the quality of the job. Highly recommended.

I just had a window fixed by Mueller Glass. My son’s window had moved out of the frame (very bizarre), and I didn’t know how to fix it (replace, repair, ??). I called Mueller Glass on Monday, got an appointment for an estimate on Thursday, and when Steve Mueller showed up for the estimate, a) he was early, and b) he helped fix it on the spot. I was mentally prepared to have to replace the whole window, but he did the right thing. Within 20 minutes the window was back in the frame, and all was well. This is the second window they have fixed, and I’m very happy.
Honest, reliable, on-​time and on-​budget. Highly recommended.