Firestone Tires

I took my car there for an oilchange because I needed one badly and the place I normally take my car for service wasn’t open. I went there on a recomendation from a friend from one of the owners networking groups. Simple oil change, scheduled it the day before, it took them 2.5 hrs to change my oil. While I waited all that time I listened as Fred the owner called a local parts dealer about a part for another car. The guy he was talking to said the part would be $ 100. And Fred made one phone call to one parts dealer. Then he called the owner of the car and told him he’d called two different places and one place said the part would be $ 1200.00 but the other said it would be $ 150. I literally listened to the owner dupe some poor unsuspecting customer out of $ 50.00 of their hard earned money! And that is before the cost of labor!
Then the Fred the owner came out and tried to tell me my tires were cupped, which I know is untrue because I have 4 new tires on my car and my uncle owns a tire and break repair auto shop.
Then I got home and saw one of my hubcaps was missing! They forgot to put it back on the car. I called and they apologized but told me the hubcap was not there but they would be willing to sell me one if I drove down to the shop. YAH RIGHT!
Dont go here, they will scam you out of your money, and forget to put parts back on your car! I can only imagine what would have happened if it was a peice of my engine that they didnt put back in.

When my car was returned the air conditioner worked but only on the highest setting… I usually use the air on the lowest setting. They didn’t check every setting and the repair was incomplete. I left my car there another time which resulted in a similar outcome. I believe they don’t take the appropriate time
for each car due to over scheduling.

I bought a set of tires from these guys 2 years ago. I went in 11÷22÷13 to get a screw puncture mended. The service rep named Roman came back claiming he couldn’t fix it and that I needed a new set of tires because the treads are worn down. Because these tires have tons of tread left, I felt he was conning me and I left. I took the car to my dealer where they not only fixed the puncture, but performed a tread depth analysis. Their results were that my tires are still perfectly fine and have plenty of tread left, more than 5/​32″ actually. Roman claimed I had less than 2/​32″. My analysis: Con men. Stay away.

After reading some of the other recent reviews I realized that I am not the only one who’s car was misdiagnosed by Firestone and when I took it to Bellam Automotive, Binh there informed me that I didn’t need an expenisve new coolant sensor or a new oil gasket and pan like they told me at Firestone. He fixed a simple switch to the coolant and my sensor started working properly again and all I needed was a new oil gasket cap. Two items that Firestone told me would cost a total of $ 650 ended up costing me only $ 200 at Bellam Automotive. Also, I had an exhaust hose repaired at Firestone last fall and it lasted only a few months and the problem (rough idle) reoccurred. I was shown the pipe and it should have been replaced and not repaired the way it had been… destined to not last. My overall impression: they are a tire and brake service but think their expertise stops there.

My husband and I use to trust these guys until we had our motor mounts fixed by them a few years back. Right when we picked the car up and drove away the transmission would slip into Neutral at stop signs, turning, etc. It had NEVER had any problem like this until the minute we picked it up so we went back to ask what was going on, after checking it out, Fred told us we needed a new transmission. Which is very $$$. We went for a second opinion and the other mechanic told us our transmission was fine, the only problem is that a piece had been loosened… it was not stripped or anything so it didn’t all the sudden come loose… his opinion was someone loosened it to make it seem like our tansmission was slipping… he tightened it and we had no problems since.
We went back to fred to let him know, and all we got was a blank almost «guilty, what do I say now» type of look. The worst part was when we where in the a woman came in saying after picking her car up from their shop she also had more problems with the car that where not there before… hmmmm??? Fred gave her a pretty pricey estimate of the new problems she needed fixed, and of course she went somewhere else.
***That’s minor compared to what happened to a co-​worker of mine after getting his brakes fixed here… after he picked his truck up from getting his brakes «fixed» he got in a car accident on the way home from bridgestone/​firestone because his BRAKES ALL THE SUDDEN WOULD NOT STOP! he ended up in the hospital and when he got out he went to speak with Fred who basically brushed it off…
DO NOT TRUST THEM!

I have only good things to say! Our tire was low on air and possibly had a hole so I called Firestone. Fred, the owner, answered and was very helpful and pleasant. I brought the RAV in the next morning and they checked the tire and couldn’t find a leak. They replaced the valve just in case that was the culprit and checked the pressure in all four tires. The guy who greeted me and did the paperwork was very friendly and when I picked it up I met Fred in person and he was just as nice as on the phone. A very pleasant garage experience. Thanks guys — we’ll be coming to you for oil changes, repairs, and new tires!!!

These guys are the best! My former day care person told me about Fred, and he and his crew take good care of my car. I trust my car to be fixed with Firestone. The crew is the best, and that’s all I ask. One note is that I’m a girl who doesn’t know much about cars, but I feel pretty confident bringing my car to them and not getting scammed like some other company I took my car to. They are honest and will keep me a customer forever.

LOVE THIS PLACE AND I LOVE FRED. I have a company vehicle and it’s such a pain in the a_​_​to deal with. Fred takes care of everything. He has the nicest vibe. His energy is basically that of human valium. I have to have my car serviced by company approved places and I used to go to Toscalito Tire and Brake. Fred’s Firestone is soooooooo much better and sooooooo much easier to deal with. I can’t beleive I wasted many years going to Toscalito until I learned of the Firestone place. You cannot go wrong with these guys. They are the best and you’re stress level will disappear after hanging out there for about 10 minutes.

I was turned on to Fred Arnold at Firestone Tires by a good friend. Fred is a great guy. He scoured the area and found me a great deal on Bridgestone tires for my Lexus and saved me a bunch of cash over buying replacement Michelins from the Lexus Deal.
Great guy, great price, great service.
What’s not to like?