Barbeques Galore

If there was a rating for ZERO I would have given this store a ZERO. We purchased a XL Green Egg less then one year ago and the nest collapsed because the store assembled the nest incorrectly. The store is not taking any responsibility and now we are taking them to small claims court. I WOULD NOT RECOMMEND THIS STORE FOR ANY PRODUCTS THEY DONT STAND BY THEIR OWN WORK

We cannot say enough about A.T. at BBQ Galore. He was professional and very helpful. We had a problem with measurements of the unit we chose, brought it home and realized it did not fit in the prebuilt fireplace that had housed another
BBQ that we bought 10 yrs ago at BBQGalore. So we exchanged it for a smaller size which worked perfectly.
We are now enjoying great meals on the BBQ. Thank you!

Purchased 3 outdoor heaters and one expensive outdoor bbq
Within less than 6 month outdoor heaters froze up, and they would not honor the one year warranty — referred us to the manufacturer who referred us back to the store who referred us back to the manufacturer.
Overall no warranty on what they sell and terrible, as someone else said here, service.
Get your stuff elsewhere!

The worst company service and they lie to your face. The salesmen are very nice until you purchase something, then it all changes and they are hostile and rude. First off, the delivery service gave me a 4 hour window for mid day Saturday delivery on Friday night, so I could not make any plans for Saturday, and I just had to skip work. Then they were late. After 45 minutes, it seemed that the expensive gas grill I ordered was defective, because the front burner would not light. I told them I wanted a new grill, but they said this model always took a few tries to get it going and it eventually lit.
So, 2 days later we used it, and the front burner went out after 5 minutes and it never worked again. I called and said I wanted a whole new grill as it was only a week old, and the salesman agreed to exchange it. I had another 4 hour appointment window mid-​day on the next Saturday and this time, they arrived 2 hours late. They did not bring another grill, or even a new part, they said it was company policy to try to «jiggle» some wire or something that often goes wrong on these $ 1500. grills! After much jiggling it still didn’t work, so they told me to call the manager on Monday to get a new grill. I left 3 messages and as he did not return my calls, I had to drive over there and insist on a new grill, not a repair. I wanted to just cancel the whole order but my husband wanted this brand. I had to argue with the two men in the store to get them to agree to exchange it for a brand new one and it was very frustrating and another reason to never shop there.
So, my third Saturday of missing work, they arrived late again, and only replaced parts of the grill. I did not get the new grill they promised me, but I was worn out at this point. We have used the grill 3 times now and it has worked. However, I do not trust this company and I am angry that they lied to me twice.
I will never do business with them again.

Have to say that Matthias REALLY helped me out!
My old Coleman grill pooped out on the verge of a long BBQ weekend, and Matthias pulled some strings to enable me to leave with an assembled Captain Cook grill which was their floor model and the only one they had in stock at that time. We’ve used the Cap’n Cook numerous times since, and are enjoying it very much. It was about half the price of the similarly equipped webber (e.g. stainless, five burner w/​side burner). We’ll see how it holds up over time, but so far so, so good.
If you visit the San Rafael location, be sure to ask for Matthias!

Horrible people, out to take advantage of the buyer. 9 years ago bought a gas grill from them with a lifetime guarantee on certain parts. After they declared bankruptcy, they reneged on all promises. Recently returned, the customer service was atrocious. Awful salespeople who blame everything on «corporate». GO ELSEWHERE,

If you’re thinking of a new gas grill Weber is the only way to go. I bought a Grand hall a total P.O.S. Not cheap $ 700.00 or so, 2 years old and it’s done. Have replaced parts, not under warranty, it does nt distribute the heat well .BUY WEBER ONLY… I could continue on but I have to put my dinner in the oven

I just suffered a pretty bad experience with this store. I’d purchased materials from them before like wood and tools and had no problem. They also are a sales outlet for the Big Green Egg (if you don’t know what that is, google it and check it out) and are fairly close so when I wanted to purchase one I went there. To keep a 3-​month story short enough for this review, suffice it to say they completely and utterly f***ed it up. When I made the order, they had to process it for a later delivery but gave me part of the package there that day. When the Egg was delivered a couple of weeks later, it turned out the part they’d given me in the store was incomplete. I spent weeks going back and forth with them to complete the order and it was obvious very quickly that I was dealing with completely inept people who started blaming everything on other people in the distribution pipeline. I had to stay on the case and every time I called, I was asked to leave a message to call me back which they rarely did on their own, I would have to keep trying to track them down. I finally had to reach out to the Big Green Egg headquarters for the product who were extremely responsive however and mailed me the missing parts directly within a couple of days cross-​country with a very gracious apology. So I finally got my purchase fulfilled 3 months after getting no satisfaction with the store and no thanks to them at all.

They have a good selection of high-​end grills. Most are natural gas or propane. One wood pellet grill and a few charcoal grills Not sure what the game was today though. Whenever I walked up to the green egg (a ceramic grill) one of the sales people came up to me all excited and ready to help me. When I moved on to check out the other grills, no one was around. Then, I went back over to the egg the salesman was back. When I went on to another grill the salesman was gone. It was kinda funny. Also when I asked about the availability of different green egg sizes (there are at least 4 sizes) they could not help me. They just have the large. No offer to order a different size for me. I guess I’ll have to go elsewhere.

I bought a high end Viking barbeque here 2 years ago. They delivered it to my house in marin. The delivery guys didn’t know how to set it up (said they had never worked on one before). They brought the wrong panels, said they’d come back with the right ones, and then never came back. I went back to the store and they said that’s just the way it’s supposed to work. Then last week I went it to ask about replacing the grates as they are rusting and the guy, very rudely, told me they don’t carry Viking any longer and «suggests I go to Viking​.com» — bad service, expensive, and rude staff. Avoid at all costs.

Knowledgeable staff, made great recommendations. Prices are a little high but you get what you pay for.
Although they’re called bbq’s galore. they also have a large amount of gas fireplace accessories as well as the actual gas fireplaces.
They have cooking stuff, cook books, as well as my favorite, rubs, spices, and sauces.
They can do interstore transfers, have a large parking area, and they also do delivery and I believe they also do set up. Check em out. Amazing store and good job on service guys!