Sofa Outlet Custom Comfort

Not a very professional organization! They told me my chairs would be ready in 2 weeks, but then they didn’t show up. When asking the when they would be ready, they could never give me an answer. Not once did they apologize for the fact that the chairs showed up 11 weeks late!

Very very rude owners they don’t care about their customers!!! Zero stars!!!
Bought a couch from them. The couch was extremely hard totally different than the one we tried at the store. We I called they started giving me useless excuses and not willing to help at all.

Don’t come here expecting to buy a couch for a couple hundred bucks — Custom is in the name of the business, after all.
Do come here if you’re thinking of buying a couch from pottery barn or restoration hardware. They can custom make you whatever couch you want, with more options, and at a lower price. American made, if that’s important to you.

These people have a good eye for design.
I know there are a few cheaper «custom» sofa shops around. But this place has an expansive showroom and the sales people have great ideas. Which is worth the extra $ because when you’re designing a custom piece IMO, professional input can save you time and money in the long run.
Because of the odd shape of my room, I needed a curved sofa. Most of the ones I saw online were $ 5000K. I didn’t want to spend $ 5K for a formal living room because I knew that we wouldn’t use that room on a regular basis.
I brought some photos of the couches I wanted to duplicate. And the team spent over an hour helping me customize every aspect of the final design. They even kept it at my budget of $ 3K. Even though I don’t use the sofa much, it’s a beautiful piece and it brings a smile to my face whenever I walk pass it.

My Mother and I came in here on Mother’s Day during my couch hunting. I am extremely picky about couch cushions. Sofa Outlet did not have a filling that met my softness standards so I did not buy from here. However, it’s only fair to Unilocal them for a few good reasons.
1. We were politely greeted and assisted by the gals at the front desk. One of them (I do not remember her name but she seemed in charge) was kind enough to take me around the ENTIRE store (downstairs and upstairs) to have me sit on the couches to test the cushion comfort. I was a bit bitter and bitchy not being able to find what I was looking for and I still got the «customer = right» attitude which I am sure was not deserved on my end but greatly appreciated. She could of just gave up on me but didn’t.
2. They have a huge display of couches and some other furniture. Their products are quality. My Mom has a custom made sofa set from them and loves it. Their prices are average for custom couch/​furniture stores. If you want something nice expect to pay at least a moderate price. They do offer a lot of sales so look for those if you are on a budget. You can also see them on Craigslist a lot like a previous poster mentioned but complained about. Lighten up, it’s called making and keeping business so they can keep their jobs and feed their families. Advertisement is part of business!
3. I was mailed a very sweet card and $ 25 gift card for their store about a week after my visit. This was unexpected and appreciated. I had gotten a price for one couch I was possibly considering and filled out a little paper with my contact info for follow up communication if need be. That’s how they got my address. no stalkers just sweet hearts.
Short review because I only had a short visit and experience here but I would recommend this place to others even if I didn’t score my dream couch here. I noticed some not so nice reviews here and feel it’s best you just go to the store and see for yourself. Skipping a visit here over a few sour reviews may cause you to miss out on furniture you may fall in love with.
Location and parking are easy to find. Treat yourself to a piece of free Half Moon Bay salt water taffy on your way in and on your way out ;)

Agree. This place does not deserve stars. They are rude. The owner was and very beligerant to me about my boyfriend at the time purchase. Take your good money elsewhere. The furniture was cheap and the couch cushions barely lasted three years. Put your good money out for something that is going to last a long time. The cheap does come out expensive.
Run!

My daughter found this shop when she admired a friends new sofa in Menlo Park. She suggested it to me as i was about to buy some new upholstered items for our cottage. I brought in my iPad and Pinterest and Houzz inspiration pages. We quickly found what i was looking for and i could immediately see the rooms as we decided on fabrics. I made just two trips to the store. I left a small deposit. everything arrived right on time and were white glove delivered, put together and placed. All packing materials were taken away. Anyone who has ordered from Pottery Barn know about packaging and the benefit of it all gone. I have lived with the sectional, sofa, 4 big chairs, California King fully upholstered bed and Queen bed for weeks now and absolutely love everything… and i am picky. I believe the total price for my items was easily 20% lower if i had bought at pottery barn or Ethan Allen. Ethan allen has a 8 –12 week delivery. Sofa Outlet…2−3!
The fact its all made here in the USA is important… and the quality of matched stripes, contrast welting and no loose threads… makes this shop a definite find. I will return and buy more from these wonderful women who really want to find or make the items for you. If you come with a concept. they will make it happen. Go!

I have ordered three sets of couches from here and have never had a problem. The best part is you can pick your material and styles. The women in the shop were more than helpful about assisting me in picking out patterns and style of couch. They all have lasted and were delivered usually within two weeks of ordering.

I did tons of sofa research & finally made the decision to purchase from Sofa Outlet. They have an extensive selection on display, have tons of fabrics to choose from & are very helpful. Super happy to get my sofa/​chaise in less then 4 weeks whereas most other places would be 6 – 8 weeks! Prices are really reasonable as well.

I had been searching for weeks for just the perfect couch and finally found it at Sofa Outlet. Collette was super nice and helpful and was able to have them build the couch to just the right specifications. The icing on the cake was that the couch arrived after just 1 week! 2 weeks earlier than expected. The delivery guys were very accomodating with my schedule (unlike Jennifer Convertibles). It was a flawless transaction and quality furniture. I wish I had come here before I ordered my sleeper sofa from Jennifer.

Rude and overpriced.

I really can’t understand the negative reviews. Every single aspect of working with Sofa Outlet was excellent for me.
I saw a couch online and went in to check it out. The girls there were so helpful in helping me select the right couch for my space, and then in helping me to pick the right fabric. Then they suggested custom pillows and they were awesome at helping me pick out colors and patterns that worked. Even though the whole thing was so overwhelming I was in and out in an hour or so.
Delivery came in 2.5 weeks, with the delivery driver making great plans to meet me at home. Everything arrived in perfect condition and better than I could have imagined. I won’t hesitate to work with them again. I had almost gone to Macy’s because they had a sale and for the same amount or a little more I got exactly what I wanted. And the prices were excellent. If I had gotten something similar at Crate and Barrel I would have paid double easily.

I’m surprised to read some of the reviews here. I bought my sofa from this store around a decade ago, and it’s been awesome.
I remember the experience well. Funny (because of some of the reviews), I do recall the women in the store being a little standoffish (I was in my early-​20s). They were definitely more interested in the happy couples strolling around than little old me, but once they realized I was a serious buyer, they helped me find what I wanted and pick fabrics etc. I also remember getting the sofa quickly and the whole thing being pretty easy and the price was great.
I also remember the friend who told me about them saying they get busy because they were popular with interior decorators. Not sure if that holds true today though.
My sofa has been well-​loved and has held up very well. I’m actually now hoping I can get a matching loveseat and a new cover for the old one so they match perfectly. Cushions (down) are still as good as ever.
I invest in my furniture and buy stuff from quality dealers and the Design Center in SF, and at least years ago, the workmanship here was excellent.
I’ll update this review once I get the loveseat.

Our customized furniture has arrived! It took exactly two weeks to build and be delivered to our home. I couldn’t be any happier with my service at Sofa Outlet and the quality of my furniture. They delivered and set up everything within the two hour window as promised.
Our sectional was customized by adding a chaise, switching out the seats for bench seating and adding more length and depth to it. With all those changes, it was still way less than the Pottery Barn fee.

We bought one sofa several years ago, and just got our second couch about a week ago. Both time the couches arrived in two weeks, delivered in the two hour window as scheduled. The older couch is doing fine, and the new one is even better!
We added custom configurations to both couches (extra lengths and depths), and even with the extra charges for custom, the prices were still reasonable. The ladies were a pleasure to work with, and welcomed our custom requests.
I am lounging right now on our oversized couch. It was made to our exact measurements, to fit our room. It is very comfortable. There was an outgassing at first, which dissipated with several days of open windows. This is not unique to sofa outlet, but to most new upholstered furniture.
I would not hesitate to send anyone to Sofa Outlet It’s fun to design your own couch, and get in a few weeks!

Visited this store this week and found a large selection, helpful service and competitive prices .The owner has great taste and knows what would work best in the space i have. I had heard good things about this store before i saw their negative reviews on Unilocal.I am glad i did not rely on these reviews. This is a quality store.

These guys obnoxiously spam Craigslist with their ads EVERY DAY, to the point where they are a nuisance to anyone who tries to use that site to find a piece of furniture in the Bay Area. Not only do they overpost in the «Furniture by Dealer section» (more than 35 ads created just today, but at least those ones are appropriately categorized), they also occasionally create misleading and miscategorized ads in the «Garage Sale» section posing as an «upscale furniture garage sale». I have found their ads in the «Furniture by Owner» section too, which I have flagged. I have also found their ads over in the East Bay and San Francisco sections trying to draw in business from outside the area, even though their ads belong only in the Peninsula according to Craigslist rules.
To make things worse, even though their ads specify a particular piece of furniture that might catch your interest from the description in the title, they never offer a picture of it on the ad itself, and when you click on the link provided, it always takes you to the same page of their photo gallery showing a picture of an entirely different piece of furniture.
The one time my husband and I decided «what the heck» and drove to their store, the were closed at 5:55 pm on a Friday night. I guess they have no interest in catering to those of us who work during the week. From what we could see in the window, they looked like just another furniture store. Nothing «outlet-​y» about it. If you want a real outlet with rock-​bottom prices, check out the Sitcom Outlet in Oakland.
I had to furnish a whole house, and I spent months having to sift through far, far too many of their annoying ads with absolutely no helpful information. Today, when I found another one of their regular «garage sales» ads, I had enough and felt it was maddening enough to share this information about them here on Unilocal

We have now purchased 2 sofas and an ottoman from Sofa Outlet (5 years apart). They are knowledgeable, friendly, and have a fantastic selection. In addition, the price cannot be beat for what you get. My husband would not buy a sofa without sitting on it first. Sofa Outlet has a huge selection to try and then they can customize to whatever you need. They advised us on size, color, style, etc. and hit the spot dead on. I would not go anywhere else for the quality, price, and service you get here.

Just got a call from Sofa Outlet about our review. I initially welcomed the call because I was hopeful we could discuss the basis for our negative review. It immediately became clear that the call was not to resolve any issues, but to inform us that our negative review was unfounded. The call was unproductive, borderline offensive. I tried to explain the specific reasons for our review, but she seemed uninterested. Again, our negative review is based on our horrible experience with the owner and the incompetent delivery.
Additional information not contained in the previous review — the delivery people were unable to fit the couch through our hallway. However, they were quick to recommend taking out the window and bringing the couch that way. Within the first five minutes it became clear they had no idea what they were doing. After taking out the siding they seemed stumped and resorted to brute force. At which point I stopped them.
Given our negative experience with their sales tactic, incompetent delivery, and follow up telephone call, we wanted to warn potential customers.
Good luck.

MY LAST UPDATE:
Got our sofas delivered this morning. Was originally told that it would take 2 weeks to get our sofas, but got a call on the 13^th day (yes, we count… after being through hell with Black Sea Gallery, you would too!) by Hector, the delivery guy to schedule a time on that Tuesday (today!). He scheduled us for delivery at 7am (perfect since we both still had to go to work).Hector called today at 6:50 and said he’d be there in 15 minutes… didn’t show up until maybe closer to 25 minutes, but when they arrived, they brought in the sofa, love seat and the reversible ottoman piece, unwrapped and took out the staples that held the plastic on… cleaned up and were outta there by 7:30! It didn’t take them more than 10 minutes to do all of that. They were kind and considerate of our space.
AND THE SOFAS ARE BEAUTIFUL! We can’t say enough good things about the Sofa Outlet!
MY UPDATE:
We finally purchased our sofas! We took a couple more visits before finally deciding on which sofa in which style, length, color, fabric, etc we wanted. The reason it took so many trips (really, just 3 in total) was because there are SOOOOOOOO many great choices and for two indecisive people, we had to take baby steps!
These sofas are truly customizable… to give you an idea on what you can do…
first you start with the style of sofa (arms, cushions),
then you can do customize the length and depth to the sofa,
then you can customize the look of the cushion (bench or individual, tufted, piling, etc),
then you can customize the type of fabric (microfiber suede, microfiber weave, cotton, etc)
then you pick the color of fabric (sooooooo many!)
and last but not least, the color of the wood on your sofa.
We finally decided on the Stala design with a reversible chaise in a Mocha microfiber suede fabric with Espresso Wood.
And through the whole process, the staff is very knowledgeable about sofa construction as well as design and what looks good together. They are a very patient staff to say the least and so very personable too.
The cushions have a 12 year warranty (all of the sofas we’ve looked at outside of the Sofa Outlet don’t have ANY warranty on cushions!)
and the frame has a LIFETIME WARRANTY! (go anywhere else… macy’s included… and they only have a 3 year warranty… which you pay extra for!!)
The best part…2 week delivery period!
All in all, a great price for a truly custom sofa… would HIGHLY RECOMMEND to buy your sofas here! (they also sell furniture, rugs and have interior design services)