Michaels

My «go to» place whenever I need a frame! Such a wide selection and there are always coupons available to save 40−50% off on most select frames you’re looking for. Their custom framing department is great and very helpful and Michael’s is probably now one of the very few stores that actually sells plastic model kits (and Testor paints) you built as kid — those by Revell and Monogram — so difficult to find nowadays. Parents will love Michael’s for their unlimited resources in DIY arts and crafts for their kids’ school projects, and you’ll find everything here from Pinewood Derby kits to birdhouses for those children and adults with a creative and industrious inclination. Ample parking is available, prices competitive, and the Xmas holidays offer an extravaganza of decorations that would outdo even Martha Stewart!

WHAT A RELIEF that this is 10 minutes from my house and saves me from enduring the Woodside location (see my review for that one
and you’ll see what I mean). I do a lot of DIY and artwork and often look for supplies, and I’d like to do this with minimal fuss and fewer trips to the same store over and over.
Pros:
– cheap baskets when they’re 50% off and in all sorts of sizes and colors and styles. Probably still the cheapest place I know that has baskets.
– checkout is a lot more efficient than the Woodside store, with several more registers
– fairly organized, for the most part. Easy to tell when a certain item is not in stock, instead of checking every aisle for a non-​zero chance that it’s located somewhere random.
–unusual art supplies
– pretty well stocked
– cashiers are pretty well prepared to take coupons and issue discounts that are going on.
4 stars since the location has a really cramped lot that is shared with a few other businesses, and doesn’t really support the number of people at this fairly big store. Also because the line is often monstrous and sometimes I look and end up deciding against buying due to the wait. Overall, one of the better locations.

Tried returning some knitting needles and the old lady at the register was making a big deal out of the little hook attachment not being on there so they can hang it back up. She said they can’t sell them anymore. ARE U KIDDING ME??! I only ripped the back a little just to slide them out. Got the wrong size. They were still brand new. She was being so rude!

Really pricy store, got some items for my little daughter and came out to $ 91.33. Horrible place to go with kids. They will empty your pockets

Definitely the worst Michaels around. The line is always so long and there are rarely more than 2 cash registers running and it’s difficult to ever find someone on the floor to help with questions. It just seems super understaffed which makes for a subpar shopping experience and long waits. Avoid it if you can.

Really clean store. Helpful staff. Loving the new San Mateo location!

I remember when this location used to be a Borders (years ago)…
This Micheals is easy to get to and parking is pretty big. The staff is friendly and helpful. The store is clean and I was able to find what I was looking for fairly easy.
Michaels is pretty much my go to spot for anything DIY and for my sisters school projects.
The 4 stars because at checkout there was only 1 person and a long line of people waiting. The other staff would just walk by and no one wanted to help the poor cashier and open up. But other than that this Michaels is bigger and cleaner than the one in Colma.

I went to Michael’s to pick out art supplies for the Sleep Train Foster Kids Secret Santa program… since I am not artistically inclined myself, I was greatly helped by Sales Associate Jessica. She gave terrific suggestions for both boys and girls, different ages, all kinds of art projects that they would enjoy… the store is large and well stocked, and could have been intimidating for me, but Jessica made it an enjoyable shopping experience… Thank you !!!

This review is for the customer service. I have nothing negative to say regarding the stock/​supply of arts and crafts materials Michael’s carries (they always have everything for my Pinterest projects).
As Michael’s offers great coupons almost every week, they should allow customers to use them all up (maybe that’s the company rule but the employees don’t follow it)! Today I went in and an older woman at the register would not let me use multiple coupons because there was a line. She told me to line up again, RUDELY. I said no thanks, I can come back later.
I’m sorry, but when did it become a customers fault that the store is understaffed? Perhaps they need to hire cashiers that are more people friendly and actually happy to be there. Next time she’s ringing up, I’ll pass!

The San Mateo Michaels on Delaware had to relocate since the land was headed for residential. The new Michaels on El Camino is large and spacious. Parking is at the north side and rear.
The store layout is pretty much typical Michaels with lots of art and craft supplies scattered throughout. The goal of the company, I’m sure, is to get you to cover every aisle before you leave, and should you decide to make a purchase, they have a long «Disneyesque» line for you to snake through and to gaze upon a variety of random items that you or a small child «just has to have.»
As our visit was just past «back to school,» and just prior to the onslaught of Halloween and Christmas décor, there seemed to be limited crafting kits for children. A visit to Michaels really has a lot to do with the time of the year and the holiday coming or going.
Bathrooms, by the way, are in the far back left corner and very clean. This is important to know when you have small children in tow.

Don’t let the brand new digs fool you, it’s still the same garbage strewn about (albeit in wider aisles) like the old store on Concar Drive and most of all the same crappy customer service. After hunting down a store employee which is like catching a glimpse of the Loch Ness Monster, i asked her if they had a particular item in stock. She had the nerve to roll her eyes before uttering, «uh, no» and walking away. It took everything I had to not rip the stupid rings out of her stupid face. How does a place like this stay in business?! Save yourself some time and pain and anguish and just shop online. SMH…

I like this new location for Michael’s. I used to go to it when it was on Delaware St. and that place was so run down and while it had all the crafts and things you needed, it always appeared a little shabby. This new location is perfect. It’s huge and it’s really nicely organized and so far, provides for a great shopping experience. The location is perfect too! I hope they are able to stay in this location.

The manager is a rude doorknob! When the product rang up at the wrong price (supposed to be 70% off) she told the sales associate it was already 50% just take an additional 20% off! Not the same. Then she proceeded to tell me the items had the wrong sign and were in the wrong location (it wasn’t like one or two misplaced items, it was racks and piles) very disappointed in the manager «Shea» — horrible customer service. She should have honored the wrong price — she was wrong about original price and acted annoyed that I showed her the sign. (It was only $ 20-​$ 25 over charge)
I LOVE Michaels and spend tons of money here and am usually satisfied with the nice cashiers — but this «Shea» the manager needs to realize when she is wrong and not speak to pricing she doesn’t know about
Great customer service (cashiers), great products, but LAME manager lost my business!

I have been here multiple times and have never once seen an employee on the floor. Either Michael’s thinks it’s unnecessary, or they hide out in the break rooms or bathrooms all day. Walked around for 15 minutes looking for someone to help me find something. Finally gave up, and went to the cashier line to buy the one thing i could find on my own. waited another 15 minutes and the line didn’t move an inch.
Went home and bought it on Amazon instead.

This Michael’s is huge! They always seem to have a sale and there’s always extra coupons that they hand out after purchases – which is bittersweet. Bc I’ve been going to Michael’s for the last 3 weekends in a row… and that might become borderline obsessive at this point. Nevertheless, walking around the store I’m sure you’ll find something interesting to craft! The scrapbooking section, which I’m super into right now, also has a big selection in stickers. Things tend to sell out quickly though so make sure to come when they freshly restock to get the best selection!

this store is HUGE. give your time to look through all the rows and rows of crafts that you can potentially create! let your mind explode with creativity!
i came during a week day lunch time. big mistake. i wanted to buy some gold, silver, and copper spray paint but since it was locked, i needed to find someone to open it for me. i could NOT track anyone down. there were only two cashiers open and the line was past the door! it probably would have been a 30min ordeal so i just left. come back when its less busy.

I never knew that Michael’s had rooms which you can rent out.
For our daughter’s 5^th birthday, my wife booked one of the private rooms and purchased craft items for her friend’s to decorate as the main activity. We were even able to bring in our own food and drinks.
As part of the room rental they even offered a helper.
Sabrina was incredibly helpful and really knew how to manage the kids. I’m not sure if you can request who your helper is, but if you can, Sabrina is a winner.
The store is big, well-​stocked and clean. Highly recommend shopping here if you’re looking for anything crafty.

Poor customer service and employees!
Although Michaels is a very great affordable store, the customer service is very bad. I asked an employee for a large white sweatshirt and instead of being greeted with kindness and eagerness to help me find the item that i was looking for, I was greeted with a very annoyed and rude tone of voice. As this man was searching for my item he kept asking me questions like, «Why do you even need this?» and «Why do you have to be so complicated?» He seemed to get frustrated as he kept searching for the sweatshirt and it made me very uncomfortable and somewhat intimidated. As much as I really love this particular Michaels, I really hope I’m not in encounter with this employee again!

I really like this new Michaels! It’s so well lit, and it’s much more spacious than the previous location.
I pretty much always found what I wanted at the old store… but here, it’s just merchandised so much more nicely. Probably because they have more space, or at least SEEM to have more space.
The queue to check out is improved, too… No more bunching up in the floral aisle to wait your turn… now, there’s an actual space to line up!
Parking’s not too bad, and access isn’t too terrible (though if you’re heading south on El Camino, you will need to do a u-​turn to get onto the northbound side of the street to enter).
PRO TIP: Always check your paper or the Internet for coupons!

Brand new Michael’s on El Camino! Huge store, you will get everything you want here and more. Since its new, it has the new store smell and looks super clean! Parking might be tight.