Better Source Liquidators

I cannot say enough about how pleased I am with my experience with Better Source and more specifically Bob Callaway and the crew that came to deliver and assemble my furniture (I would name them if I knew their names!). I had a skimpy budget but was determined not to have my long awaited new office space look like a roomful of Craigslist furniture. I was astonished how how deftly Bob worked the design of my office and all the desks that had to fit and flabbergasted at the actual prices vs the ones in the catalog, for the new stuff. I did get some used things but mostly new and everything is matching and just what I wanted. In the midst of their giant move (they are moving their warehouse, not a stress free thing to do), Bob met with me at the store, then the warehouse and then knocked my list together with a full estimate on a Tuesday and my furniture was here on Thursday. The crew arrived in their window and set up my furniture perfectly. They were fast and tidy and ever so polite. I would absolutely recommend Better Source, the end result was more than I hoped for and on this project (furnishing and putting together a new facility) it was such a relief to have everything go perfectly.

I needed a new office chair for home and got a very good deal on a used chair. The employee was helpful and the price was better than the old chair I was replacing, for a better quality chair.

Can’t say enough good things about this place. Great selection, reasonable prices, top notch expertise and service from the Salesman Julian, and a very professional delivery crew.
Even when I had a malfunction with my desk recently, Julian responded to my issue immediately and did everything in his power to make it right… and he did! Desk is working beautifully again thanks to the repair person Rigo!
Glad there’s some businesses still out there that care about providing excellent service from start to finish. This place is highly recommended.

Julian and the whole team at Better Source are extremely professional and they really took care of things for me from A to Z. If you ever have needs to move your office or looking for great service and great products look no further! They helped me with my floor plan and how to make the most of it with the best work stations, they also helped move from one office to another and everyone knows moving is a pain but they made it so easy. I really am more than satisfied with Better Source and the team there and they exceeded expectations.

Very rude unhelpful snobby sales people. No communication skills. I’m surprised there are people out there that thought they were good and knowledgable

Bob callaway is extremely knowledgeable regarding office furniture, new and used. He is helpful without being pushy. The delivery guys were amazingly generous, courteous and professional.

My husband purchased an office chair from these folks a number of years ago. One of the arms wore out and he could not find the part online. We thought it was a long shot to check with Better Source as they do not deal with parts. Julian looked online himself without any luck. He then found a set of arms that had been taken off a chair that morning. He gave them to us at no charge and they fit perfectly!
Service doesn’t get any better than this!

I gotta say we are very happy with the office furniture we purchased from here. The prices were great and the quality of the products are great.
Julian was a pleasure to work and was a great help. I can’t recommend this place any higher.
Also ask for Julian!
~Chris Roberts
Ethos Venture

Good office furniture dealer that provided good service. I have always used Rebecca here when I needed to add furnture at my office. When I first opened my office 5 years ago she found me really good used Herman Miller office cubicle system at a good price. I have since added some wood desk systems for several private offices. This was new furntire with leather chairs and agin the product was good quality at great price. Their installation team is good too. On every install they have showen up on time and professional. Got the furnture delivered and moved into my office on the 8^th floor of my building with our problems. Got is set up quickly and cleanly. I will continue to use them for my office needs in the future.

Really wide selectiom of new, used, and closeout stuff. You can pretty much find anything in your budget. They can also order from a number of manufacturers too if you don’t see something you like on the floor. They also have office sofas and desks. Good return and exchange policy. Definitely would recommend to others.

This place was great! I needed a desk unit installed at the last minute over the Holiday season and they bent over backwards to make it happen. They arrived to the office on time and knocked the job out quickly. They even had time to move some cubicles over, which wasn’t part of the original plan. They did a top notch job and far exceeded my expectations. I’m planning to use them exclusively in the spring when we expand our office and install more cubicles.

Bob was really helpful and I was able to find the perfect chairs for our office in a single day with his help. These chairs (that are new, not used) are super comfortable and I know another nearby office that paid double the price (not exaggerating), for the same chair. The entire ordering process was really easy, and even the delivery guys were awesome. I am definitely recommending A Better Source to everyone that I know and will look to them first next time I need office furniture.

We just finished a project and were very pleased with the overall experience and extreme professionalism. 5 stars

I have worked with Darryl and Tracy for more than 7 years purchasing several inventories of furniture as well as selling the contents of my facilities when existing tenants move out.
His assessments and pricing both on the selling and purchasing ends are always well within industry standards as I have researched and checked. His inventory is the largest in Silicon Valley and mock-​ups of every one are readily viewable (or within 24 – 48 hours) in a well lit and organized warehouse.
Darryl is reliably on time and always calls if/​when he is running late. He works extremely well with the other trades (data/​comm, electricians, carpet, TI’s, etc) even knowing most of them already. My delays have never been a problem as his crews are friendly and flexible.
Tracy is always ahead of any issues and is prompt with email updates, even after hours. She is truly Darryl’s right hand ‘man’ and answers or finds the answers asap.
My workload is now less due to a quick and easy phone call to Abettersource and things are taken care of.
A+++

The warehouse was nicely light and we were greeted upon entrance. However I didn’t see any of the furniture that they had listed on their website. Their selection wasn’t too large and everything was overpriced. Definitely won’t be coming back!

I have never done a bad review in my life so if I’m writing one now (which I am) must mean it’s really bad.
Daryl Denny is probably the rudest person in the furniture industry that I have ever met. He’s told me that certain items were available and then he would change his mind at the last minute. Completely unprofessional. Bad attitude and dishonest.

My daughter was moving into a small SF condo… space and money were limited. She needed a 36″ wide desk from which a fairly heavy adjustable keyboard tray could be hung. The only Ikea desk that could handle the tray was too large. We worked with Bob Callaway at the San Mateo store. We ordered a «bridge» and 2 half legs to custom build for $ 137. The laminate furniture is sturdy and 1″ thick. Bob brought his personal tools from his home to help us complete the project… he really takes pride in helping his customers. Our daughter also purchased a used (looked like new) office chair for half the retail price. Next purchase will probably be file drawers.
We highly recommend Bob Callaway and Better source.
Judy M

This place is ideal for small office start-ups…however they do have a fair amount of home-​office furniture.
You can get practically anything custom made, says Bob Callaway, who is presumably the owner, given that he was the only one with custom business cards at the desk. (There are 4 locations around the Bay) Just take a look at the catalog, and you can put arangements + pieces together like legos… Comes in handy especially of you want L-​shaped desks, for example.
$ 85 minimum charge for home delivery + installation/​setup.

I got my Reception desk from these guys. They sell liquidated furniture AND they can purchase from catalogs.
Only thing is… My desk came in and was installed 3 weeks ago, with the exception of one piece of table top… so my desk has been incomplete for 3 weeks, and we are still awaiting the backordered part.
Julian was great to work with at the san mateo show room.
I’ve been working with Tracy regarding this table top portion, and she’s sweet. she updates me via email or phone every couple of days… so frustrating, but at least she is keeping in touch with me.

To provide some context, I am a small business owner that was in the process of setting up my new office. I was working with another furniture provider and ran into some financing problems that killed that deal. My office manager was given the responsiblity of finding another office furniture vendor that could help us.
My office manager contacted Better Source and worked with one of their sales reps. We basically sent them the exact furniture specs of what we were going to purchase from the previous provider so that she could price it through their channels.
Based on their pricing we decided to go with another provider for the 5 staff workstations, but wanted to purchase the executive office and conference room furniture through Better Source. We requested revised quotes from Better Source for our new needs, but never received a response. After multiple follow-​ups to the sales representative, we decided to call the owner directly to get assitance.
The owner then explained that he instructed his sales rep to stop responding to us. His reasoning is that it was unfair for us to shop the package around to other providers since his sales representative did all the work??? ALL THE WORK??? We sent an inventory of all the pieces that we needed. The sales rep just had to look up the items in the catalog and add the prices up in an excel spreadsheet. The rep did not come out to look at the office and make any professional recommendations. She didn’t take any measurements or add any value to my decision making process.
Unfortunately, I was under tight time constraints and Better Source was my only alternative for the executive office and conference room furniture. I decided i would just walk down to their store, begrudginly order what I needed and be done with them. When I placed my order, I asked if they could guaranteed delivery by a specific date (tight time constraints). I was told that they would confirm the delivery date the next business day and if they could not meet the guarantee I could cancel my order at no expense.
I had to call in the next business day and they called in to confirm delivery on my specific date.
My delivery date was the Monday after Thanksgiving so I called the Wednesday before Thanksgiving to confirm. I asked the scheduler if I was confirmed for Monday to which she exlaimed «Monday?» She riffled through some papers and informed me that my delivery was scheduled for Tuesday. Her explanation was that the items won’t be coming off the truck until Monday so she cannot schedule a delivery/​install for Monday until the items come off the truck (so much for the guarantee that I received when I purchased). Her alternative was that she could schedule something after hours on Monday. When Monday came, they actually came through and had the desk delivered and installed in my office by 4pm.
While they did well to finish my experience, everything that happened prior was extremely poor business practice and I would never recommmend anyone use them.