Quail’s Cleaners

I was looking for a place to do some cleaning on short notice and they got it done. Dropped off a pull over sweater and dress shirt at 2pm and picked it up the next day 11am. Cleaning was good and I got what I needed.

I’ve been going here for four years, and I appreciate Jenny H’s review but only because dry-​cleaners are like hair salons… If there’s a miss on your first experience, you’ll never go back.
But in my four years, these guys have NEVER messed up. In fact, they’ve been strong on treating stains, timely (everything’s always ready when they said it would be), and my clothes and laundered shirts come out perfectly.
More kudos: they have called me when I asked if they could rush an order to let me know they’d finished the order, and they even returned a wad of $ 20s to me when I left them in a pocket after a Vegas weekend.
The staff is consistently good. Once — just once — I encountered one staff person who seemed confused, and by the next week I heard that he had been replaced.
I cannot speak to their alterations, but as a quality dry-​cleaner, this shop is the best in the area. I’ve tried a few others that are closer to me, but I always keep going back to Quail’s.

I had a set of beautiful embroidered/​beaded towels dry cleaned here and upon inspecting them when I picked it up, I noticed that the trim on one of the hand towels was halfway unraveled. The owner said that he would keep it and have their alteration person fix it. I came back a week later, it wasn’t done… next week, not done… next week, not done… I asked for it back and the owner said that their alteration department was located in Oceanside… so I came back a few weeks later… and he claimed that he had no idea what towel I was referring too!!! I now have an incomplete set of towels.

These people are crooks. I do not live in the area but I had used them before when I visited. This time, I had to leave before they were done with my stuff. They told me I couldn’t take them unfinished b/​c they were in a load of 400 garments and could not be separated. (something about how it would take him 3 hours to crawl around and find it… note, this was within 3 hours of when they were due to be done) But they promised to send them via UPS that evening when they were done. So I thought, hey! that’s great!
WELL… NOT SO GREAT. After promises that they were sent and then being ignored and not called back for over 2 weeks as I was trying to find out what happened, they finally found the clothes today, still unshipped.
To cap it all off, the manager (GREG) had their driver take them to UPS and had the driver call me and say «Greg told me that I cannot ship these to you until you give your credit card to UPS». When I called Greg at the shop to inquire, he let me know that «he is a business man and cant take a loss.» great! Way to force your customer, who has waited for over 2 weeks, to now have to pay the UPS charges. Oh! and you waited until 6pm tonight, so now I can’t even get it until Jan 2^nd ($ 55) at the earliest… or Jan 4^th… i. e after ALL the holiday parties are over and I don’t need my holiday party clothes!!! JERKS!!!

I had to buy a new suit for a wedding that was less than a week away. I found a suit an needed the pants hemmed an the whole suit cleaned and pressed. I went to Quail Cleaners on a Monday before 5pm, explained to the person at the counter that I needed it before Friday morning, and that I was willing to pay extra for a rush charge. He told me he could have it all done on Thursday after 5pm, and didn’t charge me any extra. When I arrived to pick it up, they had no clue where it was. The counter person this time couldn’t even speak English. He puts me on the phone with the owner who tells me that the jacket is ready, but the pants were not, but could be ready the next afternoon. I had to leave early the next morning because the wedding was out of town. I asked for the pants back, and he told me he had them with him. He proceeded to get an attitude with me and told me to come back that evening.
NEVER GO HERE!!!

I have been using this cleaners for my uniforms for years. They have great service, reasonable prices and knowledgeable staff.

I should have known the outcome of this story, upon first entering the store. The owner/​counter person couldn’t get my order straight and seem scattered and confused. He didn’t really seem to know what he was doing. I needed my bridesmaid’s dress to be hemmed, and was promised that it would done in a week. A week later, I come in pick up the dress, and the owner tells me that it’s not done, but can have it done on Monday. His excuse was that the «alteration guy was too busy and didn’t have time to work on it.» (C’mon, it was there for a week) So I ask for the dress back, since I needed it the next day. He responds, «Oh, it’s not here». What do you mean it’s not here?! I calmly tell him that I need it for a wedding tomorrow. He tells me that the alteration guy took it, so I calmly repeat it again, I need it tomorrow. He stutters and goes to the back to find it. A few minutes later, he emerges with the dress… crumpled, wrinkled and un-​hemmed. So much for knowing where it was the whole time.
I worked in my family’s drycleaning business for several years, and after experiencing the service at this store, I was very disappointed. I could not count on them to do the job. This is the first time AND last time I’m ever coming to this place.