Navy Federal Credit Union

Navy Federal is the worse banking institution on the planet and Natasha in customer service must people the stupidest person on the planet or at least who work for Navy Federal. She doesn’t know anything about the bank at all. Everything I inquired about she had to put me on hold and find out. It has been 38 minutes and each hold time for her to check takes 5 – 6 minutes or more. Needless to say with the outrageous fees associated with this credit union and no flexibility I’m going back to Wells Fargo & Bank of America. Sad thing is my call could have been simple and quick if she wasn’t an idiot. Her parents must be proud.

Nice, clean, and new facility in a great shopping mall in San Marcos. I’m always a fan of companies that are designed to take care of military members. The staff are attentive and helpful.

Location is typically crowded and its a little difficult to spot the first time around but other than that the service is good. Just seems to take a while each time I go in.

This location is easy to get to and never busy even during holiday pay days! I get all my banking transactions done in a flash and am thankful for this branch and the exceptional service they provide! It is easy to get to and has a walk up ATM that is protected from the elements. The parking lot is hard to get out of as there is a double yellow line in a busy area of center drive.
I have to mention that their Lobby is also always clean and sometimes provides bottled water and snacks for patrons.

Amazing costumer service but can be very slow if there are many people to deal with. They normally only have one banker as well so if you have to see the banker for new accounts, cd’s, new cards and other banking issues, you will have to wait a bit to be helped. Very friendly however. They do need a larger parking lot.

This NFCU’s location is kinda funky.
+Right off the freeway
+Ample parking
–1 ATM
–Shopping center is shared with Walmart and Kohls, so it’s pretty busy
–Challenging to navigate through the shopping center since it’s kinda confusing ?
I used the ATM on a Sunday so it was fast, but I can’t imagine if it’s a weekday or on a busy payday if there’s a line.
At least it’s close to the house and right off the freeway.

I kind of miss my Oceanside location. Theres one closer to me in Escondido but after I heard about the CVS getting robbed next door twice I decided this one might be safer to go to.
Employees are friendly and Navy Federa itself is great and hasle-​free. I hate banks becuase of all the fees and for profit crap. A credit Union is always the way to go.

Navy Federal continues to impress me. Superficially, the branch is clean and well maintained, so there, the looks are out of the way… on to the good stuff:
When I explained to them that I’m slowly transitioning to using them as my primary financial institution and stated that I was wondering what happened to the car payment I’d made (i.e., the money was supposed to automatically be withdrawn from the account, but instead, I received a «delinquent» notice in my email), the teller immediately looked at my account and reviewed the history on the spot.
First and foremost, this is huge: usually, other commercial banks push you off to their manager and have you wait in the lobby 10 – 15 minutes while watching their promotional videos on TV.
She tracked down that it just wasn’t set up in the system correctly. I explained my worry: «Will I be charged extra, or will this reflect on my credit history?» Graciously, she eased my mind and told me that «[I’d] done everything on [my] part» to make sure the funds were available.
Afterwards, I made a deposit and was on my way. No attitude, no «Would you like to try our free credit report trial?» upseling, or lines.
I’m digging the credit union financial life! They might just make me Semper Fi, even if I’m a Ranger at heart.

My initial visit to this location was met with intense frustration. Getting here through the evening traffic was hard enough but to have the doors be locked 10 min before closing was just…%&&$*#!! But I digress…
I gave the location another shot and I was pleasantly surprised with the modern décor, friendly service and spotless lobby. I was a bit surprised that all the offices are right up front with clear plate glass doors and a clear view to the lobby… and FROM the lobby! I like to beg for money in private, I find it strange that you get taken back to conduct business and everyone gets to look over your shoulder and see what you are doing from the teller line. I cannot imagine what it would feel like to get declined to for a loan in public. Meh… not so much.
Service is friendly, the location can be convenient on a weekend, and its is a nice modern space. good place for normal business but there are other locations for more involved transactions.

Finally, we have a NFCU closer to my house. We got another one but it’s so out of the way in the back of Esco. This place is right where Walmart is. So happy there’s one here now.

FINALLY! A branch that’s in San Marcos. You don’t know how much of a PAIN it is to go to the Escondidio location. Super far from the freeway and nothing even good to go nearby.
Thank you to the powers that be. I don’t have to go all the way deep into Escondido or Oceanside just to get some banking done.