UPS Customer Center

Excellent customer service! I ship prelabeled items all of the time and drive past another UPS location to get to this one. There are three gals that regularly work here and all of them are as patient, kind and generous as can be. They have not only helped myself with great care, but I’ve seen and heard the way they interact with numerous customers that are grumpy, rushed or inconsiderate (there’s quite a few!) and have been impressed how they maintain composure and deliver the same great care to those customers as well. Any customer service job is difficult and wearing but these are genuinely outstanding personnel.

Never wrote a review before, but too overwhelmed with the stubborn stupidity to not try to get anyones attention to the matter.
You get three tries for a C.O.D. package. Great, understood. Just so happens i dont trust my neighbors enough to leave a check on the porch, and missed the delivery all three times. They came at different times each delivery, which would work for most people, but i have to leave to do jobs at all sorts of times. Now, on the back of the info notice they leave, it clearly states you have until 7 pm to get to someone to keep your package from being sent back. Its friday night, and by the time i got through the bs 800 automated crap, and spoke with a live person at 630pm, it was already «too late». The first representative told me i could do nothing about it but log a complaint and have the local hub call me with an explanation as to why they felt that they had to send it back before 7pm. He cited ‘security reasons’ (verbatim) as the reason they shipment cannot be stopped or recalled.
I contact my seller, they tell me i have more shipping and restocking fees to pay now. I contact the glorious ups 800 line again, and I get stonewalled for probably a half hour that i can do nothing, no reimbursements what so ever, till the guy finally says, well, im not a shipping rep, im just a receiving rep or something to that effect and transfers me to a «shipping rep».
That rep sends me finally to some lady at this local hub here. I explain the issue and she first tells me, no, we stay here till 730, you can always call and get it stopped. I tell her thats not what the first guy said and then just like all the rest i get the bs «Well, its your fault, we tried shipping it three times…» COMPLETELY FREAKING IGNORING the fact that it said i had until 7PM to deal with. If your company has it IN WRITING, then why is it such an inconvenience to you to follow through? Why does it seem like it was entirely vindictive, shipping it before THEIR OWN EXPLICITLY WRITTEN 7pm, then saying, «tough sh**, we tried three times»? I may not be the biggest customer out there, but certainly dont deserve that kind of disrespect and outright deceit.
I will add to two stars because after 20 minutes of arguing the «we tried 3 times bs» from the lady here, they will be reimbursing my seller, and that will trickle down to me, hopefully, as she told me «You have my word». After all that, she should have followed up with an «LOL». But weighing maybe a quick $ 20 reimbursement check and happy customer that can say, «yeah they screwed up, but they were quick to make it right and apologize» versus now a small business owner who is late on a project, writing bad reviews, and pissed enough to now willingly fight to the death over that shipment because the entire company is made of a55hol3s?
No one seemed to know about that 7pm line on the back of EVERY info-​notice they left. And EVERY time i brought it up, they wanted to shift blame somewhere else. No one let me talk to anyone that was any kind of management, and they knew they did wrong. They would get louder and talk faster, but never OFFERED any solutions. Maybe they should re label their customer service line «customer commiseration», then they dont have to worry about solving problems or doing their damn job.
I understand they dont NEED my business, but ATTENTION UPPER MANAGEMENT:
Is this really the kind of customer service you are actually ok with???

I just wasted about 2 hours over on Sacramento Drive for the simple task of Will Call pickup. They were understaffed and their office full of customers. They were unprofessional, disorganized, and their manager dresses like a pro skater. I was asked to wait 15 – 20 minutes while they searched for my package. Two guys working and the supervisor is the only one who can dig through boxes, the other guy is on the phone asking for help off-​site. Two hours later they decided to show me the truck they were digging through and the piles and piles of crushed, poorly stacked boxes. Seeing first hand the way they handle customers, and the mail itself, makes me wish I’d made my online purchase locally instead. Food for thought.

The ladies at Customer Counter were so helpful! They assisted me with all my shipping concerns, answered all my questions and even repacked my box to ensure it would get there in one piece. Thank You UPS! Best shipper in the industry