Toyota San Luis Obispo Service Center

A TOTAL JOKE! I wanted a special order 2016 Tacoma, the guy who helped me was not certain on at least ½ my questions, and then finally we figure out some details, to find that the service manager has HAND written in $ 1,995 on top of the retail price. I ask why, and get quote, «all the dealerships do it». WHAT?! I don’t think so! So basically they think they’re so special that I’ll pay some made up 2 grand extra?! There is a reason why they’re reputation stinks, and I found out why with my visit. No wonder there isn’t ever anyone out there on their lot. If you like to be played for a sucker, SLO is your dealer. If you want service and professionalism, go to Santa Maria. They got me exactly what I wanted, and for the price it should be, A+ all the way around. The difference was between night and day. This was 2 months ago and I’m still offended at the lack of everything I had in SLO.

First time calling for a service appointment and did not have a very good experience. I said I would like to make an appointment to service my vehicle. He didn’t ask for make or model or anything. He asked mileage and said he couldn’t get me in until sometime the following week! Called on a Monday. It’s like really? You didn’t ask me anything about what I needed or would like done. Got the feeling he didn’t have time for me.

We almost did not go there because of the poor reviews. We drove by and saw a vehicle we were interested in and stopped to look at it. We had mud on our shoes from a hike, but were otherwise presentable. The first salesman we spoke to said that the vehicle we were interested in was sold and not available. I distinctly got the feeling that we were profiled as not worthy of the car we wanted. I persisted and found another salesman who was happy to show us the car and subsequently purchased a 50K vehicle from him. The first salesman kept coming to us during the sale trying to kiss our ass. It was annoying. The second salesman (Vince) saved the day.

very unethical new car sales. Tried to get quote on a specific car. Said couldnt do on phone. Told to go to website and build car desired. Tried mobile site doesn’t work for building car and regular site doesnt have yet. Told to go to national site. Took more time but did it. Called one day later to get results. Told me I had to come in to dealership. This is BS. I have seen and driven car… just wanted to know price to compare with Honda Pilot. No brainer… I am buying Pilot. Refuse to deal with unethical dealership.

As a follow up to problem getting our money back as PROMISED quite plainly on the added warranty we bought… after many phone calls Up and Down the mgt ladder at the dealership we took the issue to SLO Small Claims Court. The Toyota rep that showed up showed more customer contempt and told the judge that if WE hold on long enough the other insuring company would reorganize after going BK and would send us money (it was overdue to us at least 8 months by now) despite the fact that Toyota had STAMPED the doc. saying the dealer totally backed it and would honor it.
The Judge looked at the car Rep and said, «So, you have been borrowing these people’s money!» He Immediately ruled in our favor and we had a nice check in the full amount in the mail a few days later. Never give up… take it to court.

Our windshield wipers broke on our trip to San Francisco last week. It was raining heavily and we were lucky to be within minutes from the Toyota San Luis Obispo. They were so nice to help us and get us on our way so fast for under $ 20.
Toyota of San Luis Obispo, thank you, you were wonderful!

Came in today and was greeted by a friendly, knowledgable salesman named Paige who showed me the different Prius options. They seemed to have a good variety even the plugin version. If you plan to buy a Toyota in slo. Ask for Paige. He made sure I had a great buying experience.

I bought a car from Toyota SLO, and it was such a smooth experience. Bob Weber helped get me a great deal on a used car. The paperwork was pretty seamless, and I was out driving my new car in no time flat!
Bob took really great care of us, and I liked him, because he was not at all pushy, and very polite. I would recommend him to anyone!

The worst place to take your vehicles to get serviced. Just look at all the bad reviews this place gets. Obviously they don’t care about there customers

I just bought my first car from them. And I have to say Chris and Nick made my experience unimaginable. I did not expect to purchase a vehicle today, but I was given an offer I couldn’t refuse. Amazing. Nancy, was incredibly sweet and helpful as well.

If you want to pay too much for a car and get a snow job from the sales people you should shop here! I paid $ 2400 less by going to Santa Maria Toyota, where I got great honest service and a car delivered to my house.

Do absolutely not go to this toyota dealership. The people here will treat you like garbage and try to manipulate you and your family members into accepting hideous interest rates. I was told that I could not come back if I walked out the door… The store manager is a truely horrible human being. Beware!

Wow, what a disgustingly smug attitude the man answering phones in the service department had. I called to make an appointment for a recall notice and he spoke to me like I was a kindergartner. He was curt and condescending, and I quickly decided to take my car elsewhere. I was going to use this appointment as a trial for other work I need done. These guys just lost a customer (and several hundred dollars in repairs), and man, it doesn’t look like I’m the only one. Overblown egos seem to be costing this place a ton of money… Will go back to Santa Maria, where the customer service is of very high quality.

The customer service or lack there of is beyond terrible. My bf and I both have Toyotas and we bring them here for oil changes. As of late, we had an issue with his truck — they refused to answer any sort of basic questions and were extremely rude and unprofessional (we took his truck elsewhere). A couple weeks later I called to get an oil change on my car (not wanting to change my normal routine) and the lady who answered in the service department was awful and seemed to not want to get me in for an appointment for 2 weeks. I’m over dealing with their crappy «customer service» and them trying to up sell on the services being done (look at your records-​I JUST had my 60k service done). Take your car to Morin Brothers and save yourself.
After seeing all these terrible reviews they should probably get their service manager to fix these issues. SLO is a small town!

I came here just to compare prices with a scion and they were incredibly rude. The manager of the business has no idea what customer service means. I work in customer service and believe me I have NEVER talked to a client the way they talked to me. I wanted a manual car and instead of just trying to meet my needs they made me feel stupid and tried convincing me otherwise. They also refused to talk price «the price is what’s on the car.» Is what they scolded my brother with who has worked in the car industry. DONT GO HERE! Take your business to Honda.

Buyer beware! Toyota Certification?
We purchased a «Toyota Certified».
Van had to be jumped to get started for the test drive, ok, that happens when a cars sits. We were told that the battery was replaced 6 weeks earlier and it was just charged, tested and was good. After singing all the paper work and ready to leave, I asked for the 2^nd FOB, «oh, yea, not all the used cars have them». This was never brought up in negotiations and granted, I should have asked as well. Assumed it was standard to provide 2 keys. But we were offered the change to purchase a new one at their cost, $ 179, no offer to pick up the programming.
Forward to 2 days later my pregnant wife is stuck in Paso in 100+ degree weather with a dead battery in this «Toyota Certified Vehicle». Now I had to take off, make an appointment to bring in a «Toyota Certified» vehicle in for an item that was just checked 48 hours earlier.
I get that stuff happens, but it’s the way that a «Service» based company handles it, that tells you about their business. I have no faith that the «Toyota Certification» was even done correctly and possible just flat rated. I am amazed of the amount disrespect that one of their service manage had when speaking with my wife.
If you still plan on purchasing here, have you mechanic check it out, don’t trust the «Toyota Certification» and ask about a second key upfront.
Attempts to come to a solution have been in vain.

I brought my Toyota there to find out how and when I could schedule an appointment for an oil change. Was told I need to call the Assistant Service Manager (who wasn’t there) and that it takes a week to schedule an appointment for an oil change.
Thought it was inconvenient that it takes a week to schedule an oil change, but I could live with that. I got the card of the Assistant Service Manager and turned to go.
The gentleman I spoke with suddenly perked up and asked how many miles I had on my car and began to walk over to look. It may have been his question and interest in my mileage was entirely to provide me great service — I’ve never been asked that question out of the blue like that. It seemed unusual since he knew that I was leaving. My impression, however, from his keen interest was that he wanted to up-​sell me on a big 75,000 miles service package or try to sell me a new car. I said I didn’t know the mileage and had to leave. I left a bit bewildered.
Then I read the nasty reviews on Unilocal!and realized my unusual experience seems to be the norm at the SLO Toyota service center. I’m going to try Toyota Santa Maria instead.

«If you just want to look you can go to the theatre, that’s what you do there not on my lot»
Went here two weeks ago considering getting a new car, but left completely disappointed due to horrible customer service. My SO and I wanted some time to ourselves to take a quick look around to see our options and then park & wait for a salesperson. There’s no need to rush this process. Someone can go in there and start talking to them right away but that does not mean they’re buying, just as well as someone can go in and want some privacy first but actually end up buying something (which is what we were doing). We don’t need someone to talk us into buying something when we already had the intent to do that, so lets just save each other some time. I don’t like wasting people’s times, as I don’t like mine to be wasted. Good thing the salesman that approached us right away let us know that was the last place we’d ever want to invest our money in. Trying to pressure us right away asking a bunch of questions of what car, what model, what year, when, where, why, and what we’re doing on his lot if we’re just looking. That people only go there to buy. Of course because people don’t ever go to stores and tell the sales associate they’re «just looking» to just get some time without them, but still buy things from there. It was his loss not ours, because I feel even better about where we ended up getting our new Prius from (Toyota of Santa Maria) knowing the sale went to someone that was patient and friendly (not even pushy). We purchased a week later in SM after finally deciding to check out another location because after our bad experience here, we did not even want to keep looking at all. I’m glad we decided to give another location a try, and I would recommend that to anyone that has ever had a bad experience at a specific dealership, don’t settle for bad customer service.
Good to know this is a money-​hungry location that does not care about the actual customers or having manners.

I’ll keep it simple. The dealerships service and sales are terrible. Horrible customer service.

I took my Tacoma in for a pre-​sale inspection and was very disappointed as were the buyers. Luckily we were all there and it did not effect the sale. I arrived at 1PM for my 1:15 appointment and was told that my service manager, Mike, was out. Not a problem, and the gentleman who helped me was very nice. I am sorry I did not get his name. He told me it would be about an hour to an hour and a half. At 2:40, the buyers and I went back to the service area to check in with Mike and were (rudely) told it would be another 15 minutes, AFTER he was annoyed by our asking. When it was finally ready he seemed irritated about having to explain to us what the situation was and how it could be remedied.
We ended up doing our own price comparisons for the work needing to be done and discovered additional work that had to be done in conjunction with the repair. I am a die-​hard toyota customer, but I will not be using the San Luis Obispo dealership for any of my dealer maintenance.