Lumber Liquidators

It’s too bad there is not a zero star rating because that would be a better choice. On 8÷31÷2015 I ordered 690 square feet of flooring that was on sale at .99 per sq ft for the «Big Labor Day Sale» and paid a $ 200.00 deposit for it. I was told that it would be delivered to the store in 2 to 2 ½ weeks when fit my rush time line perfectly.
When I called on 9÷23÷2015 to check the status of my order since they did not call me the week before I was told that I «missed the order date» because I ordered on a Monday and that added time to the schedule. I was told that the flooring would arrive by 10/​10/​2015 unless the order did not go in on time, in that case it would arrive by 10/​16/​2015. I was also told they would call me on 10/​11/​2015 with a status update if it did not arrive at the store on 10/​10/​2015. This threw off the entire timeline of my project and cost me another month’s rent.
When I called THEM 3 times on 10/​12/​2015 to check on my order I was told that the manager had been terminated and that I was speaking to the interim manager from Orange County. He checked my order and said it had not been placed. He said there was a «PO» that my order was included on and that I was 11^th in line for the product I ordered on the «PO». If the «PO» had been placed the flooring would arrive at the store on 10/​30/​2015. If the PO had not been placed the flooring would not arrive until later. He was unable to confirm the status of the «PO». He did not really specify the future date that the flooring would arrive on if the «PO» had not been placed.
He also did not suggest any in stock flooring that could replace my order, he just told me that the really «BIG» sale would start on 10/​15/​2015 and I could check then to see what was available. The only thing he did that was really helpful was cancel my order when I asked and refund my $ 200.00 deposit right away. Waiting 2 to 3 months for an order to arrive is not in my game plan!
I would never order anything from Lumber Liquidators again, and I would not recommend that anyone else order there either. Maybe you would be okay if they had what you needed in stock, but I think that the .99 flooring was a scam that came all the way done the line from corporate and that’s no way to run a business.

Sales guy was very helpful. He was nice and really knowledgeable. I assume they work on commission… as far as shipping goes, not impressed. Got the run around with it and basically it’s a month for my laminate flooring to get here from the main warehouse and that’s if the shipment «doesn’t get delayed» they said… but I should keep checking back in. I was originally told a week and a half when I purchased it. This is my first time buying from lumber liquidators so hopefully it’s not my last but there’s nothing worse than being told one thing and getting another.

James was awesome! We have never installed pergo flooring before. My husband had lots of questions and James had the answers! He took his time with us and helped us figure out all of what we needed. The store was clean and the customer service was great. The pricing beat everyone else. Highly recommended.

BUYER BEWARE — This whole process was a complete mess. Lumber Liquidators do not take any responsibility for their product once it’s leaves the store. I used the product they recommended and I used the installer they referred me to. The product was late, they sold me the wrong glue and the milling of the product caused gaps and overwood in all of the floor. Don’t buy from them, they won’t support you if you have any problems.

James and Willy were super helpful. They run a great warehouse and provide great service. They gave me tips for my project and helped along the way. They made sure we got our product in a timely manner. I would use them again in a heart beat. The product was at a great price as well. They run sales that you just can’t beat anywhere else. We purchased the hand scraped Acacia in it looks awesome.

I’ve built a house and remodeled another, so I’ve dealt with a number of material suppliers. My experience with this Lumber Liquidators has been by far the worst, when it comes to customer service. I ordered five boxes of materials to be shipped, and was assured that the one box that was in the SLO store would be held for me. This project was immediately preceding a move-​in, so timing was critical, and contractor scheduling depended on having the materials. Apparently nobody bothered to communicate the hold on the one box, and it was sold. So the flooring has to be installed after the move.
After complaining to management, my special shipping charges were refunded.

Although I am giving the San Luis Obispo store 5 Stars, I cannot say the same for Lumber Liquidators as a whole. We had a horrible experience with the quality of the wood we bought from Lumber Liquidators. The flooring literally crumbled in our hands. Worst quality Ever! The only redeeming thing Lumber Liquidators has going for it is the customer service we experienced when we dealt with the San Luis Obispo store. They immediately handled our problem and exceeded our expectations with a resolution. The customer service is not equal between all stores nor is it as satisfactory when u try dealing with corporate. I would highly recommend ordering your flooring from the San Luis Obispo store– even if you live out of the area and are closer to another location.

Excellent customer service! Looking forward to doing business with them.

So far, so really good!!! We waltzed in last weekend, and previewed the wood offerings at this newly opened chain store in San Luis. A pal had just refloored his home and had good things to say, so in we went. It was the lull before Memorial Day weekend, and we got great, personalized and professionalized service in an hour long consultation. They even put the flooring we were interested in on sale while we were standing there, clinching the deal. Lots of looks and generous samples to consider made the choice easy!
They also had good advice about the climate, and appropriate materials for the floor. It turns out the eco-​barrier is made of old rubber tires, and good for the environment by keeping tires out of landfills. We got a consult, estimate and measurement last week, and returned to pick up the lumber this week to keep the price.
They loaded up the truck with a mini forklift, and packed it professionally, so we were on our way in an hour!