Dana Nelson’s Healthplus Pharmacy

I went here to pick up a prescription with a family member.
We walked in and immediately were greeted by the friendly staff. We waited a bit for the prescription however what really jumped out at me was the friendly and helpful atmosphere. It is nice to know that my family is treated so well at a place they frequently have to utilize for medical needs.
The pharmacy is also well stocked with medicinal/​health products.
Sure, it isn’t the fanciest looking location but it is San Luis Obispo– a town that still won’t allow a drive thru… so you shouldn’t come here for the architectural marvels.
I have been to a large number of pharmacies– what is important is that:
a) they carry a wide variety of prescription medication
b) it is convenient/​easy to get to
c) the staff is nice/​helpful/​attentive/​patient/​understanding
Nelson’s Pharmacy passed the test here.
It’s an Rx-​cellent pharmacy.

This pharmacy represents the kind of health care support that is so hard to find, but when you do, you feel like you’ve struck gold. Dana Nelson is an exceptional and personable pharmacist. The staff members have been there since I can remember which to a fellow business owner reflects well on the business as a whole. They hustle and always work hard to fulfill my requests – however big or small.

I had heard about this local pharmacy’s reputation, but then I got to experience it for myself and realized that it is so much more than any of these big name pharmacy corporations.
First off, I was so impressed with Dana Nelson, the owner. He came out from behind the counter and greeted people personally in line to ask how he could help them and then to give his personal professional counseling based on people’s personal ailments. Then his staff was equally helpful and professional with their own guidance and attention to detail. It’s wonderful to observe and experience a superior professional organization like that that really gets it, knowing how to serve their clientele.
Great job Dana and great job by your staff. Thanks for your contribution to our community.

I will say this now, I don’t write bad reviews. I own a biz, I take these very seriously.
So take this in the vein it is intended.
First visit, I needed something strange and was told this was the place to come to. I walked around for 20 minutes, past staff wandering — no one came to my side to ask if I needed anything. The place is archaic looking, and to a newbie — strangely organized and not very welcoming. That’s one girl’s opinion, so take that with salt. I eventually got help and they did not have what I needed so I left — it was a strange request, so don’t judge there.
Second visit, was for my dog. She was very ill, and the vet from LA called in a strange request to be made. They gave a 48 hour timeline, and it took a week. Every call said it would be the next day, and finally I started freaking out and it was ready the next day.
Third time was this week. I called and left a message for the strange mix for my pooch to be refilled. No call back in 5 days. I was going to call again, but this is is getting ridiculous, so I am going to look around for another compound pharmacist.
I upped my 1 star to 2 because, I would like them to improve. I don’t think I will go to see it, but I hope better for them.

My family and I all go to Dana Nelson’s. The atmosphere is perfect, private, and clean! Everyone is super nice and totally helpful and willing to give advice or answer any questions. We get all of our RXs here. We are loyal to Dana and he is a very respectful, intelligent man.

We found Dana Nelson’s pharmacy last year when my husband decided he must get healthier. Dana took time to go over my husband’s meds with him and to help him find different options. He suggested additional lab tests to get a clearer picture of what my husband really needed. Working with Dana and other health professionals, my husband is much healthier one year later. We are very pleased with the service we received from Dana, and from his pharmacy team.

If you need medical supplies, this is the place. They have EVERYTHING you can possibly imagine, from first aid stuff to braces of all kinds, to bedpans and other durable medical equipment. Several family illnesses have sent me here to find stuff that is unavailable anywhere else.
Of course, this selection comes at a price, which is not cheap. But if they have the only «X» in town, and you need it, you’ll happily pay for it.
They also are a compounding pharmacy, if you need that service… one of the few in the area. Their hours are somewhat limited (I believe they are closed on Sunday and not open most evenings past 6 PM or so), but they are the absolute best source for difficult-​to-​find medical equipment, supplies, and medications (natural, over-​the-​counter, or compounded, plus regular pharmacy prescriptions).

I had submitted a request for a refill for a prescription with no more refills two days ago. Yesterday, they gave me the run-​around: told me to call the clinic, which then told me to talk to the pharmacy. No results. I decided to visit the pharmacy to get it all taken care of, and they said that they still haven’t received the fax from the clinic, which happens to be literally across the parking lot from the pharmacy. I then visited the clinic to see if they faxed the OK for the refill, and they said they had faxed it in this morning. I am now *still* waiting for my prescription at the pharmacy. It’s been waiting for 1 ½ hours and counting.
A word to the wise: don’t go here if you have a prescription which needs more refills and a consent from the doctor. They do not follow up, and they do not even offer calling you or giving an estimated time the prescription will be filled. They will not fight for you.