Avis Rent A Car

I have used Avis at the San Luis Obispo Airport for many years and many times a year. They have always provided me with excellent service. My car is always ready, clean and operates perfectly. I will continue to use them for my business and personal use.

The branch manager, Sam, will take care of you to the best of his ability without exception. If you are looking for consistent satisfaction choose Avis.

I arrived today to find the avis lot filled with returns.
Needless to say I was a bit miffed when the clerk charged me for a days rental for a car two hours late.
No grace period and they were the highest priced.
When I ask the clerk if they would be renting my return today since I had already paid for the day he said the had a wait list…
Bull Crap!
Not a great way to win loyal customers

This was my firs time ever renting a car, so I don’t have much to compare this place to. But I have been with friends that have rented cars and I felt like this place was a bit disorganized. It was included in our Expedia package along with the hotel room and flight. Needless to say, we got a good deal. We arrived late to Avis because our flight was delayed 2.5 hours. The Avis guy wasn’t expecting us and was about to close up shop for the night, so I’m glad we made it. I do think it’d be nice if they kept track of their customers flights so they knew if they were going to get delayed, etc. It’s a super small airport and not a lot of rentals go out, especially at 10pm. Anywho, we got to rent a mini and it did the trick for what we needed. They asked me if I wanted insurance and I figured it’d be a good idea, since you never know what’ll happen. But it’ll cost you. It costs anywhere from $ 15-​$ 25/​day depending on the type of insurance you get (liability, 3^rd party, full coverage, etc.). I thought that was a little steep, but I ended up paying $ 80 for it anyways. When we returned the car, they didn’t tell us we needed to know the mileage on it… so my hub had to walk back out to the car, which was a bit of a walk, to get the mileage. Overall, I’d probably use them again if it came in a package with a great deal like it did.

They were beyond rude.
My flight out of SFO was canceled and I had to spend the night there. I immediately called this Avis location to let them know I wouldn’t be able to pick the car up until the following morning. The man on the phone was nice and said it wouldn’t be a problem.
I arrived the following morning and my car was not there. The manager was very rude to me and said, «Surprise, if you don’t show up for the car, we don’t magically keep it for you.» I said, «I called, last night, at 9:05 pm and spoke with *name*, he said it wouldn’t be a problem.»
«Oh, well he didn’t leave a note for me. You’re going to have to wait while we ready a car for you.»
There was no apology for his sarcasm or rudeness.
Moving on…
The day before, my mother had stopped by and asked if she could drop off a free one-​day coupon for my use. She was told that was fine and the employee accepted the coupon from her.
When I explained this to the manager, he accused my mother of lying and «trying to pull a fast one» on them. I called my mother, who talked to the manager, told him the name of the employee and said she wasn’t trying to make anything more difficult, that she was told she could do that.
The manager hung up the phone and spoke poorly about my mother to me. I said, «Sir, she isn’t trying to rip you off. She spoke with your employee — YOUR Representative — who said it was fine for her to leave that for me.
«Well, that employee will likely be fired over that. He was wrong to do that.»
I replied, «That is between you and your employee, you have been rude to me since I got here and I’ve done nothing but try to give you my business.»
And so on.
So, the guy who runs it is a total jerk.
The women who works there with him is a total dumbbell.
And apparently, they have no problem speaking poorly about their co-​workers/​team members to their clients.
Just rent from any of the other open rent-​a-​car windows at SLO airport. Don’t give that jerk your business.