Insta Lube

I usually go all the way to San Pablo for oil change to speed lube. I would take that extra drive cause I trust them & know they do a great job. But I decided to try this spot for the first time since its 2 min from my home. & I didn’t like it. I have a Honda Accord 2002 & it’s def a gas saver but my first time getting my oil change done here & my gas would go down quick. Usually it takes 10 min, but this spot took less than that. I didn’t feel like they did it right or to the fullest. & it was expensive. I pay cheaper & for better job in San Pablo

Not too great, not too awful.
Just as everyone’s said, it’s super quick! The most I had to wait was in line since it was pretty busy with 3 or 4 cars ahead of me. But once you get to your turn, they finish it up real fast.
Their customer service isn’t too great. I think we maybe said a total of 10 words to each other the whole time. I mean, I know the whole point is to get the job done and they did but customer service is important too!
The place also seems a bit dirty and lightweight sketchy but it is what it is. You don’t have to get out of your car so that’s not really a bother anyways.
To be honest, I mostly go here for the convenience. 10 minutes for an oil change and it’s in the area — it just makes everything so easy. I wouldn’t say it’s the best place to go but if you just want to get your oil changed quickly, this is the place to go.

The fastest and cheapest oil change i ever had was from here. It took less than 10 minutes. Simply amazing and the price was cheeeaap. Not sure about the long term quality but I walked out happy.

Quick in and out; they changed my oil, topped off my windshield fluid, and checked off a list of 20 or so other things I wouldn’t have even though of, in just ten minutes! Very pro!
Only issue I had was I couldn’t understand the worker very well, but he was friendly and explained everything, letting me know my engine was in good shape. $ 35 total; I’ve changed my own oil and filters before and I’d say the prices about match, so if I’m feeling lazy, this is definitely worth it!

This was my first time here. Im a very busy person so I love the fact that I can stay in my car & get my oil change done at the same time. The service writer Edgar was very nice & made the experience a lot easier for me. I couldn’t really understand the man that was doing the oil change cause he had a strong accent, but overall I had a great experience. I was literally out in like 7 minutes.

Been coming here for awhile now. Probably 6 or 7 years. I’ve taken all 3 cars I’ve had since 2007ish. The a service used to be awesome but plummited. Last time I was here I watched them pump the wrong oil into my car. The service gentlemen tried to lie and say it was 10w30(the needed one) when in fact it was 5w30. They were very reluctant to correct this action. The customer service I have received since then has been poor. As a long term and loyal customer here, I will no longer be returning. I hope this review is helpful and shows how their employees treat their customers.

This place was quick! I came in on a sunday afternoon and there was no waiting. Pulling and out within less than 5 minutes. This place does looks and feel very scammy though. They workers here do not speak english well, which is not much of a problem. However the invoice shows they have done of all other fluid checks and even fill the windshield washer fluid. In less than 5 minutes of work, i dont think they did all of that and i was watching through the windshield on and off and i didnt see the workers did much on the ground. I only came for oil change so those things are just bonuses. I feel like though they didnt do a good job of what was needed to be done. Will find another place.

Fast Oil Change been coming here for several years. Cheap and never have had a problem or neither a long wait time. They just ask you what you would like done, car mileage and to sign a paper with name and number for their records. Dont forget to ask them to reset the oil % if your car announces it once they’ve finished.

Horrible service. Very rude. He seemed annoyed when I asked a question. It was so fast it seemed like he didn’t even do anything! !!! Never going back. I just heard Goodyear has a pretty awesome deal if you print it out online

Super cheap, and they changed my headlights for free because I brought in the bulb.

Bad Service!!! I’ve gone here in the past but definitely new set of workers and ownership. Recently had oil changed done and they had to re-​do because of BAD CUSTOMER SERVICE!!!
As soon as I pulled up, unlike the typical oil places where they ask you about the oil and information, etc. these idiots just take down the mileage then the dude went and started typing in the computer –not telling me what’s going on. i’m still waiting in the car and then the person in the front asked I pop my hood and started working on the car. My car is a hybrid & super quiet and these jerks never said to turn the car off. I was waiting and finally had to poke my head out to ask the man out front if my car should be off. He didn’t understand much English and just signed to me to turn it off –WOW!!! Then, the dude at computer walked over and said it would be $ 35. I’m like, huh? it’s over, no questions no info for me to know what u just did… terrible!
he finally said they changed the oil, and I asked him that if he knew my car took a differ oil due to hybrid model. The IDIOT stood there and argued with me because I didn’t know off the top of my head what type of oil. I told him, «that’s your JOB. You’re supposed to know what oils go into what type of car!»…Wow, I could not believe this guy continued to argue with me and try to throw back to me the fact that I didn’t know what oil they should have used.
I finally told him to just ring my sh** up and know that if my car is messed up. I will be back! As he walked away, he was still mumbling and gripping about what I had just argued with him about. I was absolutely stunned by the lack of customer service and rudeness of this dude.
In the end, he yells to the man up front to open my hood. I looked at them like NO. Just finish my transaction so I can leave. He finally walked over, and apologize about how I was right about the oil my car takes. .OMG!!! I felt like getting out of my car and punching him in the face! I was too livid to even look at him and just stayed quiet.
They ended charging me the FULL charge for the correct oil, which they didn’t put in in the first place. Never offering to pay the difference since they messed up by not asking. Wow, I will NEVER go here again. Bad service, bad attitude, and overall no customer service provided for $$$ your paying. You’re just a vehicle that has $$$$ all over it when they see u waiting to pull in. Who really knows if they do anything under the car… I seriously doubt it. Scammers if u ask me. TAKE YOUR MONEY ELSWHERE TO GET BETTER SERVICE AND CUSTOMER FRIENDLY EMPLOYEES. THIS PLACE STINKS!!!

DO NOT GO HERE!!! After getting the oil changed at Insta Lube the oil light is on, the check engine light is on and the temperate light is on and there is oil under the body of the car. The mechanic stated the drain plug was not securely tightened and the coolant was low. The receipt from Insta Lube stated the coolant was checked, however I was not informed it was low. I called Insta Lube to explain what occurred and was told «this is not our fault», and was hung up on. A $ 35.00 oil change has turned into a nightmare costing an additional $ 145.00. Please do yourself a favor and do not go here.

Ten minutes oil change, pretty sweet. I could sit and my car while they change my oil… would have been even nicer had they TOLD ME THAT. I awkwardly walked around the block for ten minutes, unaware of this detail haha.
Anyways, the guys were professional, and polite. Broken English though, so prepare yourself for a limited conversation. This was my first time coming here so we’ll see if my opinion changes if I see a big oil spill under my car tomorrow morning. But for the time being-​I recommend this place.

Have 10 – 15 minutes and need to get an oil change? come here. Time is valuable there are more fun shenanigans to get into other than car maintenance.
Okay get in your ride, drive here, pull into the open dock, sit on your butt for a few minutes while the men work their magic. They top off fluids, change the filter, oil it up and put that new reminder sticker on the inside of your windshield.
Come during their «early bird» Monday-​Friday 8AM-​10AM special and they will knock $ 5.00 off the bill. Yeah it’s almost enough for a Starbucks but will get you a burger from 5 Guys.
I like these guys, they make my life a little easier. See you in 3,000 miles.

I’m in an out in 10 minutes plus I don’t have to get out of my car. I also get the high mileage oil for only 38 bucks! Can’t beat that. Not sure why all the bad reviews maybe they have new management.

Use regularly. Fast check for details like water and radiator cap was the last thing that needed to be replaced.

These guys shouldn’t even be in business. New owners = no-​good. The old owners were much better. Avoid at all cost. i ended up going elsewhere

DO NOT GO HERE!!! My car drove into the lot and was not able to drive out. This is not an exaggeration. I have been in a BBB dispute with them and have not seen my money returned.
I went in for an oil change and my check engine light was on. They said they could fix the exhaust system problem that caused the light to go on for a reasonable price. When I came back to pick up my car, it wouldn’t start. They asked me to come back an hour later, so I did. When I returned, it started but I did not make it home. I took my car to another mechanic and they explained how the «service» that Insta Lube performed had clogged my fuel system and caused much more damage then what had previously been wrong.
I’m out the money I paid them and I had to pay another mechanic to fix their problem.
BEWARE!

The origional insta lube moved to Hayward off west Winston. So did the good service. This place tries but falls short. Not to mention it’s more expensive too.
Out of convenience, I come here ever so often because it’s right down the street. But one morning when I found my driveway drenched with oil spots, I went back and had them tighten it and that was it for me.

Everyone seems to be claiming that this place if quick and efficient, which is a good thing, but in this case it turned out to be a major nightmare. This place is like a drive thru of oil changes, you literally sit in your car and they do everything while you are listening to the radio. When I went here for a standard oil change, they took down my odometer readings, popped the hood, and did some draining and filling. Swiped my credit card for the 27 dollars or so, and drive off.
Sounds good right?
Thats what I thought, until I realized that after I got home there was a gigantic puddle of oil under my car. I wasn’t quite sure what it was and had to bring it to my mechanic to look at. Turns out the people at this Insta Lube was so quick with the service, they didn’t exactly tighten some things all the way, so I lost out on some oil and about 60 dollars more for having my car looked at. Thanks a lot Insta Lube, or I should say, Insta Lousy!