Nicholas Parks Kia

Professional friendly efficient service. Bernardo and Robert were great. Only took 45min for oil change.

Tony Di Napoli was so very helpful, and his manager (whose name escapes me at the moment) was also fabulous. They worked hard to give me the deal I wanted and to find the car I was looking for. There was no back and forth, just straightforward numbers, which I really appreciated. Tony even washed my car himself because the detail guy had left for the night; that’s some stellar service! I love the car we eventually bought– I had checked out 3 – 4 other places and couldn’t find the exact car I wanted or I got the run around, and I’m glad I found Tony and this dealership. Tony is a genuinely nice person who cares about his customers. He was also very patient with us and answered all of our questions one by one. Thank you, TOny, and your manager! (Sorry I forgot your name)

Toni was very cheerful and helpful. He walked me through the whole process even explaining the car features. Everything went so smooth and painless. They found the best financing possible even though I put a small down payment. They even gave me an extra discount for a little spot on the front seat. Sales Director Mostafa was closely watching the process and making sure everything went right. Toni was knowledgeable and thorough. Bring your trade-​in and go have a great experience.

Though we didn’t buy our KIA at this dealership we always come here for all our service needs.
Always good service given to us by the staff.
Nice waiting area if you have to wait.

Hands down best service location!!! Staff here is super friendly and they always fix my baby right up!

I usually do the basic maintenance on my vehicles but since moving to the east bay, my townhome complex doesn’t allow for any vehicle repairs to be done. My usual mechanic is in S.S.F and I really didn’t want to have to travel that far just for routine maintenance. So I turn to this dealership for the services to keep up with the warranty. Let me repeat, just maintenance. Now I know some would say that a routine oil change can be done elsewhere cheaper than a dealer and it will not void the warranty but I didn’t want to go through the hassle of trial & error and I figured most people hold a car dealership at a higher standard than the usual Jiffy Lube or Midas.
I brought my 2013 Kia Optima the first time around June 2015 for an oil change and multi-​point inspection. I bought the car used from a different place with 44K miles on it and it’s about 50K by that time. They tell me that my battery will soon need changing because it’s not running optimal and they also inform me that my front brake pads are on the thin side because they only have 4 mm left. I decide to hold off on the service because I figured I can squeeze a bit more out of both of them. The second time that I brought the car in September for «The Works» which consists of an oil change, tire rotation, & a multi-​point inspection. By then, the car had 56,700 miles. I was expecting them to tell me that the brakes really need to be replaced but surprisingly, they tell me that they still have 4 mm left. WOW! The pads didn’t experience any wear even after 7,000 miles! As an added bonus, there was nothing wrong with my battery. By this time, the fact that they tell me that my brakes did not show any wear raised suspicion and made me think if they even bothered checking them at all. I try a 3^rd time and bring the car in again for «The Works» on Dec. 3. This time, my car has 64K miles on it but the suspicion is still in the back of my mind so I mark my tires to see if they rotate them as part of the package. When the service was done, I asked them if they checked my brake pads. Robert, who was at the counter, commented that since I bought the car used, the previous owner must’ve driven only on the freeway because my brake pads were at 6 mm. Do you guys see a problem here? They tell me I need my brakes done the first time but now my pads THICKENED by 2 mm after another 15,000 miles! They also tell me my battery needs changing… again. But the worst part of the day, they DID NOT even rotate my tires. How do I know? I marked my tires, remember. but the best indicator of all, I have 2 different brands. The fronts are different from the back and they never changed places.
Now again, I too hold a car dealership to a higher standard. I have more expectations from them than other shops down the corner. But if they can’t even do the basic maintenance check properly that you paid for. what else do they do short cuts on? I spoke with the Service Supervisor Mohammed and he was very apologetic about the situation. He tells me that he will have a talk with the tech who did my car. But I mentioned that he was just one tech. What if he was not the only one that did this? Why not talk with his whole service crew? The hardest part for a consumer is to look for an honest business and they become loyal to those that they find. The hardest part of a business is winning the trust of their customers. I can only wonder how many people that «one» tech cheated? The elderly, single moms and the naïve who put all their trust in a business and never bother to check the service done because it was done at a dealership. This business lost my trust. I’m sure others will have 5 star reviews but this is my experience from them. I am writing this review for others to be aware of any services done from here because I am sure I was not the only one.
* I’ve included 2 pictures of what they «inspected». one is a close up. In each, the right was from September and shows 4 mm on the fronts and 6 mm in the rears. The rear right tire also shows ⁵⁄₃₂ left on the tread. The left is from yesterday and the pads now grew to 6 mm on the fronts and 8 mm in the rears. Oh, my tire also thickened to ⁶⁄₃₂.

My friend and i stopped by to look at a Hyundai Santa Fe, and we encountered Tianna, who then helped him get a Kia Sorrento. She was so nice and helpful to us and she helped make the process easy for him. We are very happy

Bought a 2016 Kia Soul from Nick at Nicholas parks Kia. Nick was the man and got me exactly what I wanted. even helped me through a couple of hiccups and I was driving my car the day I went to see the dealership. Impeccable service

Car shopping sucks… from the negotiating to the paperwork. Stressful AF. Came today and had a very pleasant experience. Very reasonable without the usual car salesman shadiness. Came in with a loan pre-​approval and they were able to find me a better deal. Highly recommended, love my new car! Make sure to ask for Ben!

I had a great experience working with the team at Nicholas Parks Kia. I was shopping for a Sorento and worked with Robby Oseguera. He had a great knowledge about the cars, pricing features, and everything we wanted to know. He found the car I was looking for and gave me a price that was killer. He was not pushy or aggressive, but was friendly and fun to work with and followed up. If you are looking for a Kia I would highly recommend NP Kia, but you gotta talk to Robby.

Great service. I called this place and the person on the phone was some guy named Robert Cai. I asked about a million questions and i always had a good, clear, calm response from him. Helped me out to exactly what i needed for my car and i got my part the same day which was great! Thank you so much Robert!

This is specifically for the service station (which is not the dealership it’s at a different address).
I came in because my check engine light was on and I took it to pep boys and they said that I needed to take it to the dealer because there is no dip stick for the transmission fluid so not just any mechanic could do it.
I showed up to my 1pm appointment on time and was told that they would work on it very soon. Two hours later I walk into the office and all these dudes are sitting around talking. The guy sees me and tells me «oh right we’ll get to it now.» Oh hell no man. So they they guy walks outside to run a diagnostic. Two hours later they haven’t even run it to see why the light was on in the first place! Even after I told him when I arrived why the light was on. It’s now three hours later I still don’t have my car when it all it needed was some fluid. Never ever coming back here.
P. s. Their complimentary car wash is just them putting water on the car they don’t dry it so you’re left with water spots.
So, so unhappy.

The whole team was great! I felt comfortable and am so happy with my new car and price! Thank you!

Because Kia has closed or doesn’t support any of its SF or Peninsula dealers, I had to make the trek to Nicholas Park Kia over in San Leandro. For those going over there for service from the Peninsula, be aware that the website fails to state the address of the service location which is in a seperate location to the detailership! The dealership was closed so I had to keep calling to find out where they were located. The service person told me he didn’t know anything about the website, so Nicholas Park Kia mgmt, this is for you — please update your website! A sign @ your dealership directing customers to your separate service dept, would be handy too and/​or you could include that on your phone msg.
For Kia service customers, the Service department is located at 2085 Wayne Ave. While it is close to Marina Blvd, it is not visable when driving East on Marina.
I had two recalls addressed. The first was to update the Engine Control Unit. But neither the service advisor or me knew what the second recall was for. While the service advisor was very nice, KIA mgmt, this is another customer service tip. It would be great to inform your staff about what are the current recalls on the Kias, so they could let the customer know.

BE CAREFUL ! BE CAREFUL ! BE CAREFUL !
Just because these guys have lower as prices than other dealers, don’t buy car from them !
Customer satisfaction absolutely I would say even negative. Once they sold you the car, bye bye !! They don’t even say hi to u if they see u again !
The car I bought from them involved in accident but the told me its new. Liars.
The finance manager had explained the pre paid maintanance wrong to me, I bought $ 1900 plan which I have been explained that this program will cover all the maintanance costs up to 5 years or 60k miles. However, when I go to another Kia dealership, they told me they just sold you oil change. I canceled my plan almost in 3 months ago but still didn’t receive my refund check. They don’t answer your phone calls. They just want to sell you the car and that’s it !
My advice to you my fiends :
STAY AWAY FROM THIS DEALERSHIP !

I normally would never have visited a car dealership while on a business trip but Nicholas Parks Kia really helped me out. I had a college friend who was out of town but let me stay at his place and use his car. The problem was I ran over something and now there was a rattling noise. Oops. (I actually said something a good bit stronger)
I did a quick search and found Nicholas Parks Kia. They were willing to work with my schedule and got the car in quickly. Everyone was very friendly. It turned out to not be too bad, a couple of exhaust hangers and a couple of other things. The cost was reasonable and they got me in and out quickly. Plus no more rattle or other problems.
On the positive side, the car was fun to drive (when not running over things). Much better than my old Volvo. I might be looking for a new car soon.

Great people. Great service. In 2 hours our son drove his brand new car home. Who could beat that? Thank you, Kimberly. Nice doing business with you. Definitely will recommend and come back in a year or two.

This review is for Robert, who helped us when we were looking around for new car. He was very patience and enthusiasm, he thoroughly explained everything and helped me to narrow down which car fit best for me. And he had no pressure me to purchase a car right away like other dealer would since he knows buying a car is not a one day process.
I enjoy my experience here.
Thanks Robert

Fantastic Internet deal! Bernardo, the Internet salesman is AWESOME. He is a honest straight shooter. I saw the price on line for the new 2015 Kia, and couldn’t believe my eyes. Test drove at another lot where the sticker price for same car was $ 7k more. Great 10 year warranty & roadside service. Do your research and then go see Bernardo. You won’t be sorry you did.

Absolute worst car buying experience of my life. In the three months since I purchased my vehicle they had a complete turnover of staff and nobody will take responsibility for anything. I still haven’t gotten tags for my vehicle after 20+ phone calls. Nobody wants to do anything. When you walk in the door nobody says hello. Everything about this place is miserable.