Intertile Distributors

When you are shopping around for choices and price (an absolute MUST); Intertile is a good place to go for natural stone. They have HUGE selection of beautiful stone.
VERY Important recommendation: If you are installing counters in a large space like a kitchen and will use more than one slab of same material in that space — YOU must instruct your tile/​stone company AND fabricator/​installer to take extra care to match the stone color and pattern at every spot where the slabs will meet. Unfortunately this was not done on my project and there was/​is a viable miss-​match. Be sure to view your slabs in direct sunlight –and in shade — before your order and pay. Also be sure to view your stone with the «cut» template (before cut is made) in direct sunlight and in shade. Lastly, ask to speak with past clients with similar large space projects.
The extra care on your part is «extra» but given the large investment in material and labor and the inability to «fix it» (without a sizable re-​investment on your part) — the «extra» effort on your part to assure the best final outcome is priceless.

Visited Intertile with a specific need in mind for kitchen backsplash tile. Two salespeople were very helpful and they had many options for us with our specific needs in mind. We selected a beautiful and unique glass tile that we did not see at any of the many other stores we visited.
Trudee was very helpful throughout the process (even when we needed to rush order additional tile for our project as our contractor had mistakenly quoted us the incorrect square footage needed).
My ONLY gripe is that Intertile did not contact us when our special order tile arrived in store so we didn’t know it was available to pick up until we called to check on it.
Would DEFINITELY come in again!

I was recommended to go here by TrueStone to select my slabs. When I arrived I was greeted by Joseph. He was very patient, and its was a very educational experience. He was happy to show me everything I wanted and gave me very competitive pricing. I really felt that I got a great deal! Aside from the place being easy to get to — just off the freeway, with loads of parking, unlimited selection and variety, it was so clean you could eat off the floor… and Joseph was very easy going and extremely pleasant.
What made the experience that much better, was that a few weeks later, after the slabs had already been delivered to TrueStone and production had begun, I received a surprise call from Joseph. He let me know that he accidentally calculated my price using the incorrect slab numbers. My immediate apprehension was very short lived when he told me that I was overcharged and was going to be getting back a refund! WOW! Who does that?
Apparently the ‘Inte…” in Intertile must stand for Integrity… cause this company just earned a customer for life. I highly recommend anyone looking for marble, granite, or tile and everything in between to go check them out… they will do you right!

I’d like to corroborate most of the ratings already posted here. My husband and I visited Intertile recently for our home remodel. We were looking for multiple rooms: tile, marble and granite. Trudee was helpful beyond the call of duty, patiently talking us through our decisions on color schemes and textures. We wound up purchasing the tile for one of our bathrooms (both wall and floor), granite for our kitchen countertops and marble for our bathroom vanity top. The marble (Golden Lightening) was one of the partial slabs in the Intertile stoneyard, selected with Trudee’s assistance. A few weeks following purchase, we picked up the tiles when they arrived, and Intertile delivered the stone to our fabricator. No problems encountered during the entire process. Now all are installed and looking great. Thanks everyone at Intertile.

First off. RUN…do not… Walk. to InterTile and talk to Trudee and Thom. InterTile’s selection and stone quality is fantastic. Thom and Trudee are the dynamic duo of natural stone; knowledgeable patient. and just nice folk. They helped me take my Carrara marble kitchen fantasy to a reality. While also being «real» about what you must do to care for a marble kitchen. I’m in love with my countertops. Thank you T & T!

After going to many tile stores, I found everything I wanted at Intertile. They had some things in stock, which most tile stores don’t have and I needed it right away. Not only that, but when my contractor broke some tiles while cutting them, Intertile allowed me to replace them. Charles took great lengths of time with me as I searched through the pallets, selecting each tile one at a time to get just the colors I wanted. Trudee in the front was also great and very patient and helpful. And they have lots of choices, though not everything is in stock. Beautiful slabs too, though I had already gotten my slab elsewhere.
Anodea Judith, Novato, CA

We redid our kitchen and needed to purchase granite and tile. Intertile was one of the recommendations and ended up purchasing several slabs of stone and tile from them. Trudi, Donna and Steve as well as the other employees were wonderful. After we had them delivered to our fabricator, there was a problem with one of the slabs and Intertile exchanged the one with no hassle. We made a change in the kitchen and needed more tile so after a phone call to Trudi, my extra tile is on its way. They have made a difficult job easier and I would recommend them to anybody.
Karoll

I was looking for a particular marble tile and after calling over 10 stores and running around town, nobody had it locally and required shipping from Los Angeles area. One of the stores I called (Marble Unlimited) recommended me to call Intertile. I am glad I did. They had what I needed in stock and I just drove over, checked out a few sample pieces, and purchase them. The guy at the pick up area was also nice enough to help me open up the boxes to allow me to inspect for any damages on the spot and then taped the boxes back for me and loaded up to my car. Overall a nice experience.

If you have masochistic tendencies and like being deceived, not having important information disclosed to you and enjoy being lied to, then by all means go to Intertile San Leandro. Please note that this review applies only to the San Leandro location of the Intertile stores. We saw granite slabs we were interested in, and Trudee the sales rep, said we could put a courtesy hold on them if we put in 50%, we agreed to it and submitted our credit card. Mind you she said courtesy hold. When we decided against the slabs and requested our money back, she said it was non-​refundable. Nowhere on the large invoice page did it state that, and only in fine print on the credit card slip did it mention no refunds. She knew full well what our intentions were as courtesy hold and she did not disclose this fact… on purpose. So we were forced to make some purchases from their store to satisfy the amount that we lost to their deceptive practice. On the tile purchase form we found that they were going to charge $ 225 for shipping, $ 50 of it was a «surcharge”(nuisance fee), from Anaheim, which was ludicrous, since the tile we wanted had a distribution center only a short 9 miles away in Hayward. Trudee also mentioned that they were really a wholesale store NOT retail. This is not posted anywhere on their sign, their website, their paper work or their cards. Also she stated that they waived the 30% restocking fee which was not on the courtesy hold invoice and a lame attempt to make us feel grateful to them? When we requested the partial credit to be put back on our card, Steve stated it would be done that day, wrong, he didn’t do it. He lied. We had to call again the next day and Dan M was actually nice enough to make good on the agreement.
So beware if you chose to use this company. Know that you will be «taken» if you go as a «retail» customer, and never believe them if they say they can do a courtesy hold. Lack of integrity, honesty and customer service seems to to be their company motto at this store.

This review maybe for Intertile, but all the credit here goes to Trudee our Sales Representative. She truly made our experience at Intertile worthwhile. What customer service, she knows her products and has an amazing design eye.
After going to multiple stores we end up buying all our marble, granite and tile from her at competitive prices, but also to top it off we used her references for the work and other product purchases.
Thank you Trudee for making our home look amazing, you really made the process less stressful, more enjoyable, and definitely more streamlined.

Our contractor sent us here as a backup supplier for our soapstone needs. Although the original supplier came through a week later and we didn’t purchase from Intertile, I wanted to share my experiences here.
First, the granite selection here was incredible and you see stuff you don’t see anywhere else. During the course of our search for kitchen counter stone, we went through several suppliers — from the prefab only guys all the way to the big stone distributors. The ones here at Intertile were unique and I was impressed. We already picked out soapstone counters but when we came here, we saw the Capolavoro granite and would have selected it had our original supplier flaked out (a Unilocal review for those guys is coming…).
Second, our sales rep, Trudee, was very knowledgeable and very nice to deal with. She answered all of our questions and was very responsive in trying to help us find stones that would fit our needs. There was no attitude nor snobbishness here.
Third, the stones are located inside the warehouse portion of the shop, and you can browse to your heart’s content in a dry and comfortable environment (important when it’s hot or very cold outside). Unlike other places, the retail prices ($/​sq ft) is listed next to each stone, so that gives you an idea of what the price is (although, no one pays retail, especially if you work with a fabricator that passes on their wholesale cost of the stone to you).
If you are remodeling or building a new home, and you want high end finishes, this is the place for you. You’ll find some very very unique stones. Pricewise — it is similar to the premium level stones offered by other distributors. But if your contractor works with a fabricator that passes on the wholesale costs to you, these stones are relatively reasonable (by premium stone prices, that is).
I should note that I am only giving them 4 stars out of 5. The reason is that I didn’t actually purchased our stone here, so I couldn’t comment on that aspect of the experience. But other than that, my experience here was first rate.
If I had to do it again, I would come here first and buy from them.

Full disclosure: we spent all of 15 minutes here and didn’t buy anything. Why? Because it sucked.
I was looking for purple glass tile, very difficult to find. I called and the man on the phone said, «sure, we have all colors.» I said, «actually, purple is really hard to find so can you check?» So he checks, comes back and says, «ya, we have some, come on in!» «Do you have samples?» I ask. «Ya, ya, come on in!»
So we come in, and the woman who is in the front says, «I don’t think we have any purple tile… I don’t know who would have told you we do.» She flips through and finds a picture of a tile, a raspberry color. Samples? You have to order them, for full price. Which is? $ 59 for a 4×4 piece.
Did I mishear? How can that possibly be right? That would be $ 540 per square foot. Wha — ?!! Not even going to bother discussing that one further.
So we moved on, checked out the marble slabs. Not only were the prices higher than we’d seen elsewhere, but they wouldn’t move slabs for you, «These are the slabs available now,» we were icily informed. When I explained that we didn’t want bookmatched slabs –where the grain runs in opposite directions – because I didn’t want to emphasize the seam on our countertop, the woman just shrugged. Unlike GMS, which I highly recommend, she simply didn’t care. I understand that you don’t want to split up a pair, but why be such a bi — - about it?
save your money, save your frustration, and go elsewhere. Like GMS.

wow.
wow
WOW
this place has the most amazing selection of italian slab marble i have seen yet! the sales folks are knowledgeable, friendly and patient. i also love the selection of tiles. quality stuff. no bargain basement pieces here.
the prices may not be the best, but perhaps your designer or contractor can pass on their savings?
definitely stop by if you need tiles or granite

Unilocaler Lauren H is definitely on a roll. Her review was spot-​on accurate. Great selection, and outstanding customer service. Staff is very knowledgeable and provide excellent advice.
Large warehouse available for you to compare all the different types of stone: Marble, Granite, plus composites with Quartz, etc.
They also have sample cabinets pieces for your use to see how your existing wood will match the walls and flooring.
They also have a large «bone yard» of excess material for you to peruse for your smaller-​sized projects and you don’t require a full slab of material
Donna is a great customer service representative full of good tips and advice. The entire staff is there when you need them-​but don’t hover and let you wander at will at the gynormous inventory displayed in the warehouse.

This is my second review ever. I feel like a seasoned pro!
On the suggestion of my fabricator, I went to Intertile to find granite slabs for my countertop. Right off the bat, this place stood out from other granite showrooms I’ve visited. The bright, clean entry showroom was clean and «fancy” – lots vignettes around the room showing tile, marble and granite at work in Vegas-​y kitchens and baths. The gal working there was friendly, introducing herself and inviting me to have a look around the slab showroom next door. (She even gave me a bottle of water! Now that’s service!)
The slab showroom was unique for two reasons. Number one: It was light, lit from both electric and natural light, so you could really get a look at the slabs. Number two: They had the most gorgeous granite and other rock I’ve ever seen. It’s like a museum, I swear. I called my mom to tell her about some of the slabs I was looking at and I kid you not: I’m going to take her there in the future to see some of the rock slabs. Visiting the showroom gave me a new respect and love for the beauty of rocks – and that’s saying something, because I’ve been a rock climber (outdoor!) since 2000.
Prices were good, though I’ve seen them lower at some of the other showrooms in the area. I’ll bet if you find it cheaper elsewhere, Intertile will meet the price. In any event, we’re talking about maybe a couple bucks more a square foot. I’d rather pay a little extra to get a product I like from a retailer I feel like I can trust.
Let’s review:
Excellent service.
Awesome selection.
Competitive prices.
And as of today, I have cool new granite countertops in my kitchen, made from granite that I got at Intertile.
So there.