FedEx Ground

The guy on duty tonight (Solomon) is a freaking IDIOT. I busted my behind to get there before they closed tonight so I could leave a FedEx Ground package and check that off my list. It was a return of an online order that was pretty heavy, and bulky, so it was a big deal for me to carry it down 20 stairs, put it in my car, and lug it into FedEx. The merchant — who I often shop with — sent me a prepaid FedEx label, otherwise I would’ve gone to UPS, like I usually do. As I carried the box & struggled to get the door to FedEx open, this Solomon idiot just stood there and watched me. Didn’t lift a finger to help. Then he refused to take my package. He said the box wasn’t appropriate for shipping. IT WAS THE SAME BOX THE ORDER WAS SHIPPED TO ME IN. It is the same kind of heavy duty box
ships EVERYTHING in. I order pet food from them every 2 – 3 weeks so I know. I explained this to him, but he got argumentative, and still refused to take the package. He said a truck driver would accept it, but he would not. He was a petty jerk on a power trip. Then he refused to give me his name. Good thing he was wearing a name tag. I will NEVER go to this location AGAIN. I had to lug this box back to my car, and I have to go home and lug it back up 20 stairs and leave it on my porch until Tuesday. After I called
to complain, they arranged for the package to be picked up from my house, at no extra cost to me. Even the Chewy rep was shocked that this a**hole refused to accept the package. I’m calling FedEx corporate on Monday to complain about this rude petty little man. In the meanwhile, I wouldn’t advise going to this location, not if you expect to get any kind of decent customer service.

This isn’t about San Leandro, but about the package delivery service and staff. Absolutely no common sense. Driver said no apartment number and so he doesn’t deliver the package. There are only 5 units, and my name is on the box. Also, there was a note attached to the boxes. Seems like the driver would want to leave the package rather than return, but somehow they were unable to put 2 and 2 together.
Then a supervisor notified them to come back and of course, no return that day. Very very poor customer service.

First of all I have to say that the other Unilocalers that have posted on this Location’s page are fucking idoits. «Oh I’m not complaining about this place, but FedEx in general»… Uhh hello?! Your reviews can’t be removed and affect THAT specific location. Before posting on a specific location, make sure it’s the right fucking one. This isn’t even the FedEx location I was looking for, I read the reviews anyway and the reviews are incredibly lame. There’s even a SPECIFIC ADDRESS!!!
Anyway, I have picked up a package from this location once, it was 2 years back. I needed to pick up my new phone because I needed cellphone service but I was not going to be home for the rest of the day. I called customer service and they transferred me to the people at the station. I got there and gave them my tracking number, got my package and signed for it in less than 10 minutes.

FedEx San Leandro Facility.
The one that handles home deliveries.
After this, I will go with my first gut instinct and use UPS if there is an option.
I had a package scheduled for delivery today,
And I receive a message at 1:03pm «delivery exception». Package could not be delivered because of wrong address or Apt.
I called the office and the correct information is on file.
This tells me that the driver did not even attempt to try to deliver my package but used this as an excuse.
I stayed home to receive the package I needed… TODAY!!!
Now it is delayed until Tuesday!
Why reschedule for Tuesday, if it was the wrong information? SMH.
It is hard to find reliable services these days, so.
If you need something delivered as promised, storm exception…
Use someone else.
SMH. Companies have no integrity these days.

This is for Fed Ex Home Delivery not necessarily San Leandro. I will not purchase from anyone that ships using Fed Ex. I was notified a signature required delivery would be delivered Sat. At the end of the day. Sat the notice was changed to pending. Today is Monday the delivery date is still pending. You call Fed Ex and get an automation conversation and it tells me it’s in transit.
Tried to email Fed Ex and the email says I am entering data incorrectly.
Guess I am to quit my job and sit here for eternity !
They really deserve no stars.

Pretty incredibly awful service. A cautionary tale: first, your fedex ground packages are not safely delivered, and second, they have no idea how to treat a customer. Omar delivered my package on Friday. A printer; clearly shown on the box as such. Large box. He left it and turned to go. I caught him at the door and asked for his help getting this $ 500 item into my home, as I’d recently undergone rototar cuff repair. He looked at his watch and shook his head. I begged him. So he shoved the box into my threshold leaving me unable to close my door, and walked off. I called to complain. I received a call later that night from his trainer. They are sub-​contracted. Her points were: insurance doesn’t allow them to bring the box inside, they have no requirement to knock or ring the bell, her company will be docked by FedEx $ 300 for my complaint, and the driver will not receive his bonus because of me. Today, I received a follow up from FedEx. I expressed that since everyone but me was being compensated by my complaint, perhaps I could have a refund of shipping. This employee gave me the phone # to call, the prompt to use, and the case #. When I had more time, I called the #, and was placed on hold for my refund to be processed. While on hold, I was disconnected. I called back for a manager. Gina, the manager, kept interrupting me and calling me ‘ma’am’ in a very pointed way. She said they can’t give refunds. I have to call the place I purchased the printer from and have them request the refund, so I can get a refund. I asked for her manager, because I’ve now spent a ridiculous amount of time on this. Her manager refused to do anything to help me obtain a shipping refund. He insisted I must call the company through which I ordered the printer, and ask them to handle it. I’m so totally disillusioned.

was told to pick up from this location on a saturday, but they’re closed.

Wow, took off work to wait & Sign for delivery pkg… Fed X Driver didn’t ring bell nor knock on door! Checked front door & saw a post it door tag 11:50am…immediately called, they said they would deliver next day… meant I had to stay home a second day. they. couldn’t give window for delivery time which meant I had to wait possibly all day… which I did cuz finally got delivery @ 5:50 pm… too late to take care of other items as notary leaves UPS by 6pm… had to pay $ 25.00 for mobile notary and then drive to Fed X to drop pkg that evening. Waste of my days and not convenient what so ever!!!

Lies. All lies.
They will say they attempted delivery when they didn’t; there will be no notification even left on the door. This isn’t surprising as they likely don’t even go down your street. This has happened numerous times. They just don’t feel like doing their damn job, I guess.
Just today, after waiting two weeks for a package they marked my address as invalid and claimed that I moved. On the tracking they stated that they are going to send my package back to the original sender. Total BS.
After calling customer service I was told that I could pick up the package from the shipping Center in San Leandro. I was told that they would close tonight at nine and that they would be open on Christmas day until 1 p.m. More lies: I arrived at about 7 p.m. to find a ghost town. FedEx? More like I’m fed up!

1 star, only because it won;t allow to post NO stars. This isn’t about the San Leandro location but Fed Ex in general. When I noticed my package was going to wrong address, 1 day after submitting an order from a retailer. I paid an extra $ 30 to have the package re-​routed, when the package was late, I requested an refund. First I was told the refund had to come from the retailer, told the rep that had to be wrong, I paid outside of the retailer. I contacted retailer, they told me same thing. I contacted Fed Ex again, only to be told they couldn’t locate my account, then they could, then an IT person got on phone and the $ 30 I paid was a non-​refundable sign up fee… more bullshit excuses. I will never do ANY business with Fed EX ever again. UPS and USPS will get all my business going forward.

Before I get started I’m not sure if this is the office that handles delivery to our home in Tiburon but I felt compelled to rant anyway.
File this under, «No good deed goes unpunished»:
I live on a small confusing street, I have one neighbor whose home is farther down the hill and is difficult to find. So many delivery drivers get lost I put up a sign with my neighbors address on it and a GIANT arrow pointing down the hill toward his home.
Ever since doing this Federal Express drivers have chosen to IGNORE the arrow pointing down to my neighbors and instead leave the packages in my carport. On two occasions I was outside when the driver delivered the package and informed them of their mistake only to be told quite nastily that they were «Delivering the package to the address on the box. (Again, choosing to ignore the large arrow pointing towards his house).
Last night was the last straw; the driver delivered two huge boxes to my carport. My husband spoke to the driver and told him of his mistake and the response was, «Well he is just going to have to walk as I am leaving the package right under the sign that shows his address». He then dropped off the giant boxes so close to my car that I could not get the car door open.
This is so incredibly rude I find it hard to wrap my mind around it. I happen to be disabled and my neighbor does not have a phone so I have to then walk down the hill to inform him he has packages waiting for him in our carport.
As if this wasn’t enough Federal Express drivers routinely say we were not home when in fact we are, refuse to re-​deliver and make us drive to the Novato location to pick up our packages.
I remember the days when Federal Express stood for outstanding customer service. I guess those days are gone.