CVS

Always good to make a wrong a right! Second chances are a good way to live by and I will continue to drop in on occasion. Perhaps if The Store Manager was retrained on Customer Service, making sure that sale items are current to the shelf price tags, not encouraging her employees to belittle customers when errors are brought to their attention, Unilocal ratings might improve.

Please check the expiration dates on the products here! Be careful!
Unfortunately, I purchased some toddler apple juice for my son after a major operation and it was very expired and spoiled (Expiration date 4/​2015, purchased ¹⁰⁄₂₀₁₅). He began vomiting and the rest of the family got tummy aches. I did call the store, spoke to the store manager, Sharon, and she offered a refund (or gift card) and said they would check the stock. I was more interested in them checking the stock since the juice is intended for toddlers and this could be very unsafe.

Horrible experience today! The cashier that was helping me I think is new. She was trying to be a coupon police. Made me feel like I was trying to fool her. I was told that she needed to ring all I was going to buy one at a time and I didn’t have time for that. I hope that they will train all newly hired employees well. Patricia and Fernando are my favs!!! They are so nice and helpful

Very very very rude manager The cashier Patricia was such a sweet heart that does all
She can with a smile

This place needs to learn ow to treat customers. Sharon was extremely rude and snapping when asked a question. The bathrooms weren’t open until 9:00. Is it on a timer??? I will rate them a 2 just becuz they were open. Rude cashiers is never what I’ve experienced at CVS before. Shame on you. Sharon. You need training in courtesy and RESPECT.

If you are black do not shop at this CVS store there is a manager named Sharon who is prejudiced against black people.

**Update on my review of the Pharmacy Department**
This updated review is based upon circumstances that are reoccurring (a few explained below), it’s no wonder that this location has an «F» through the Better Business Bureau (BBB). Within the past 12 months alone, they have had to investigate a total of 1,362 complaints for various reasons. You can check the BBB website for further information.
I’m not exactly sure what’s happened with this business, but the total lack of communication and patient disrespect has caused me to take my medication refills to another location because I have simply lost my patience!
I’ve been told that due to new laws, the pharmacies are unable to carry the specific amount of medication that my doctor had provided me with. They agreed to provide me with a few pills until their shipment arrived, but warned me that I’d have to get another handwritten paper perscription directly from my doctor for the rest. After my next visit with my doctor, I took my script to another CVS, and I got the same response. I realize that laws do change, and I understand. However, there is no rule regarding needing to get a new perscription if they are just giving you a few until they order more, because the other CVS had no problem filling the remaining amount without a new perscription written by my doctor.
I was also told that if I transfer my perscription to another CVS location or any other pharmacy, that I would be required to yet again get a handwritten perscription directly from my doctor. When I went to pick up another perscription from another location, I found this to be false as well. I attempted to contact the pharmacist and inquire as to how I am to resolve the situation to make sure I can pick up my medication. I spoke with several members of staff and the pharmacists (both) and I was given a very bland speech about laws preventing me from early refills and that I could not refill my medication until the date on the bottle. If they had chosen to listen to what I was saying, they would have realized that my concern was to ensure that my medication would be ready to pick up on time. I called to obtain any information to find out exactly what work I needed to do in order to keep my refill on track. It took a week of back and forth phone calls, and a call my doctor’s office had to make to them in order for them to finally get it. That’s a LOT of wasted time, theirs and mine!
Lastly (in reference above to being told that a certain medication wasn’t in stock above), when I asked the pharmacist when my medication would be in stock and asked when I could pick it up. I was told to come back that Friday, and I could come in as early as 9AM (when they open) to pick it up. I even called prior to coming to the pharmacy. When I came to the pharmacy to pick it up, I was told AGAIN that my medication wasn’t available and they didn’t have it in stock. I was obviously visibly frustrated, so the pharmacist came out. I explained that I had spoken to the other pharmacist and he explained that my medication was ready for pickup. I asked how it was possible to tell me to come in and expect my medication to be ready, get a verbal confirmation by phone, then get told in person that my medication is in fact NOT ready. I asked her as politely as possible how this could happen. What was her answer? Her words: «Maybe he was looking at the wrong screen, I can’t be sure. I don’t know why the other pharmacist would tell you that, but we don’t have it.»
After these types of issues occurring on a consistent basis and medication that sustains a condition that is very serious, I chose to go to another pharmacy. It’s terrible to be treated as though you’re a drug pusher when you have a hand written perscription from a board certified doctor and they refuse to fill it. I understand the laws and being low in stock, but the issues of not communicating and the attitude toward the patient is unbelievable and just wrong. They have made myself, other friends of mine very frustrated. Every time I went to pick up my medication, it seemed as though someone was there dealing with some form of lack of service. This is something that needs changed, or they will lose their customers. They have a terrible reputation, and it will continue to get worse if someone isn’t held accountable. I just thought anyone on Unilocal deserve to realize what they might be getting into should they chose this pharmacy to fill their perscriptions.

Don’t trust the dollar bin items. Cheap quality. The customer service is excellent though. Always happy there.

Woulda of only been a 3 star review but the 5 stars i would give the pharmacy staff and the free blood pressure machine knocks it up to a solid 4.
But since i only review big corp hot shots if they are exemplary or have a very specific service or item i want to share we know that CVS being a 4 star drug store is not why im taking the time.
I suppose part of the reason for the timing of this review is that i am at 15.5 hours without a smoke and ive already chewed off all my finger nails and covered every inch of my skin in nicotine patches… I tried napping but i just dreamed about smoking.
Wait im rambling…
I wanted to commend CVS for the free blood pressure machine they have in their pharmacy. Since high blood pressure runs in my family i was diagnosed with hypertension and put on pills to lower my ¹⁵⁰⁄₁₁₄ pressure.
Ill give u one guess why i quit smoking lol…
Anyways thanks to the zillion bay area CVS locations i can track my progress the necessary couple times a day.

This is my go-​to CVS and it serves its purpose quite nicely. There’s always ample parking and it’s generally not too crowded. They keep the beer well stocked and usually seem to have what I’m looking for when I need it. Jasmine, the girl at the register, is very nice and always has a smile.

I have stopped shopping here as much as I did in the past because of the lack of customer service at this store. Several of the associates are good, decent people, but an associate/​cashier name Eva is otherwise. It is because of Eva that I’ve told myself to avoid this store if necessary and at all costs. I’ve even skipped deals and drove myself extra miles to avoid this store.
The two times that I’ve had Eva ring me up was a disaster. During the first time, she was upset and seemed to have a chip on her shoulder. She gave me a hard time when I tried to legitimately use a coupon and accused me of «copying» it. I never copy coupons nor have any intention in doing so. 2 prints per computer is enough. When I replied to her statement in front of the manager, she denied saying it. She stated that I had two copies of a coupon. If she was friendly, she would have at least tried to scan it or/​and reviewed it and would have discovered that EACH coupon had an unique identifier code aka NOT a copy. She seemed upset when the manager sided with me.
This past week I was at this store again. I really did not want to go there, but the other store nearby ran out of the Scott 12 pack towels that I needed to complete the Spend $ 30, Get $ 10 Cash Card back deal. Again, I saw her at the cash wrap. I knew she recognized me because she was grabbing (yes, there are still marks on the plastic wrap that wrapped my towels) my items pretty harshly and throwing them around a bit. Once again, she seemed upset and I just did not understand why. The total was close to $ 20. I had a few coupons for the items which brought it down a few dollars. One coupon was a store one printed from the CVS website ($ 2). It did not scan and my only guess is because the Scott towels (12 pack) is abnormally large and is typically not sold in most stores (max 6 pack) and therefore the UPC was not in the system. Anyhow, she said she could not use it. I said can I speak to a manager. She rolled her eyes at me and then the manager told her to put it through. With the .40 cents Kleenex coupon (I had a total of 2 unique ones each with its own identifying code), she told me that it was LIMIT 1 PER PERSON and yelled in my face. I told her that was not true because the manufacturer coupon stated very clearly that it was «Limit 1 per PURCHASE PER QUANTITY SPECIFIED». I had two boxes and each coupon took .40 cents off per box. Again, she was very rude to me and lamented to my face before even scanning the coupon. I asked if the manager could ring me up. She did not allow that to happen. When she asked the manager, the manager said it was fine (of course it is Eva… of course). She seemed upset at me again. After she totaled my purchase, I asked her why it was so high. She said, «I already scanned all your coupons like you wanted me too». I thought, well let me pay first and then figure it out. Once the receipt prints, she tries to grab it from me without even letting me review it. I asked to see it first. I immediately noticed that instead of taking $ 2 off for the store coupon, she added $ 2 PLUS I got taxed for the $ 2 at 9.25%. When I brought it up, she got very upset and defensive and stated, «WELL if you let me look at the receipt THEN I would’ve known». I guess customer 101 is not in her vocabulary because I thought she was very rude to me. Also, by extension, since I’ve interacted with this particular cashier on several occasions, I find that she tends to treat different customers differently which should never happen.
She is in contrast to a very nice African American lady who works in the weekday mornings and is always smiling and greeting customers. Besides the above cashier, I’ve found it difficult to get service on the floor. The stock in this store is dismal compared to some of the larger stores in the area and there seems to always be a line even near closing.

CVS was a fallback pharmary since costco wasn’t open sundays and walgreens doesn’t take anthem blue cross.
choose the locale since they seem less busy than the greenhouse locale. lucked out!
though understaffed, manager Rx manager Hamm was a one man show :
–answering phones, takling prescriptions over the phone
–disperses prescriptons at will call
–talking prescriptions at order window.
–got my prescription (potassium sups, 9.71) within 15 minutes
–still had time to upsell me to free discount services @CVS
–very apologetic for «delay», courteous, efficient
definitely will be back should i need meds again.

it’s CVS and they are all the same but this one tends to have less of a line when I go inside.

This is my favorite CVS store hands down. All the employees are super nice and helpful and never give me a hard time when I give them a lot of coupons. The store is really clean and organized. I love this place!!!

OK I lied, I said I would not shop at CVS in my 1^st review. I was on my way home and needed to buy a birthday card. This CVS was conveniently on my way home. I stopped in and decided to walk around.
Good gosh. Does a blind person receive the merchandise then places it on the 1^st available shelf. (No offense to the blind just wanted to make my point) I walked through the Xmas aisle. Hmmm regular light bulbs, life savers and notebook paper. What does that have to do with Xmas? What a mess. Merchandising standards need some serious help.