Cosmoprof – San Leandro

First off, if I could have rate a BIG ZERO than I definitely would!
So I came to this store to search for a good long lasting hair dye. I walked around and ended up undecided… because there are so many brands to chose from. However, I grabbed one by Paul MItchell and asked one of the retail lady’s opinion because I just want to make sure if this is the good long lasting one plus there was no instruction paper inside of the box. Do you know what she answered me?. She said: «Are you a hairdresser? If you do, then you should have know it yourself!!» And I’m like.“WTF is wrong with this lady’s customer service? Is that how you treat your customer who asked you a question?”. I’m very mad and upset when someone who are working there asked me those stupid questions. Oh HELLO, I might be young BUT I went to school and got my license before I applied for your membership card. This is a professional store ok?! It’s not a drug store where anybody can come and buy whatever products are in there. I don’t want to be rude but I think this store manager should has know how to deals with this kind of problem which are happening in his store. There were nobody ask me if I need help on anything except a young new girl which I believe she is training. I’m extremely blamed that I walked into this store because I should have deserved something better than that.
Retails are very important people because you guys are the one who would bring this business up or down ok?.
Nice store, good prices, but BAD customer service and this is not the first time. There are so many of people who I know told be that they were in the same situation. How impressed!
Wish they could have a better attitude!

All the good stuff I need to take care of business… And always able to find some extras to bring home.
Staff is helpful and can discuss best ways to use products that are new to me.

Love this store ! Such great prices ! With amazing product ! The girls working here are not ever friendly at all nor are they helpful ! So you kinda have to figure things out your self here ! But other then that I love it !

Great store but seems like the lady at the counter woke up on the wrong side of the bed she is a little rude !

I absolutely love this place. Always in stock of everything I need, never busy and most importantly the woman here are the BEST. I go to many cosmos from time to time depending on which city I am but this is definitely my home of cosmoprofs. Other cosmos are rude, not helpful and dead. Here, I get laughs, good conversation, good vibes AND goodie samples (which most cosmos don’t give anything) shot out to Lisa the manager she is always so nice and uplifting and so is the staff. You could never take me away from here

Love this location its hidden but its soo close to me. Everyone is soo helpful everytime i visit. I kept going to the industial location because i
Didn’t know this one was here.