Bancroft Cleaners

I Patronized this place because the cleaners I had been going to were tearing the lining in my clothes an so without Unilocaling to see the ratings, I took some very nice dresses to this place and did not bother to check them when I picked up my clothes. I did not realize the lining of the dress was ripped until I decided to wear it to work and on another dress which was black, there appeared to be something white and crusty stuck to my dress, I did’nt want to know what it was. I tossed the dresses and will never go back to this place. They have no customer service skills, the young girl at the counter doesn’t greet you and she doesn’t smile. overall this place sucks, oh and they burned my friends shirt.

I’ve been going here for years, and have always appreciated how timely they get my dry cleaning done. My clothes always come out great, but it seems like the prices are continuing to rise. Would recommend these guys any day, especially because of the same-​day option.

Took my clothes to this cleaners since I moved to the area. Prices were high and still I put my clothes in. Couple days later I get a call stating that a pair of my pants couldn’t be cleaned because there was ink all over them. There wasn’t any ink on them when I put them in. The lady stated it was because I washed them. I told her that I never have washed those pants they had always been taken to the cleaners.
Well I picked them up today and they were ruined. It looks like they tried to clean them and then realized they messed them up so they stopped and said they were brought in like this. WOW this was my first and last time at this cleaners.

They turned my $ 400 white blazer pink!!! And all they want to offer is a refund! I will never ever patronize this place again

This place stands out both because they have same day service on a Saturday and have customer oriented employees, both at the counter and working in the back. At the last minute I found out that the suit I was going to use for a wedding had a hole in it forcing me to use a backup suit that badly needed pressing. I took it to Bancroft Cleaners and they went to extra mile to fit me in and did a quality job that was much appreciated.

Not the best dry cleaning service but they have same day service as long as you drop off before 10am

Let me start by saying I can’t do this cleaners with all good intentions after day lost my clothing and one previous visit so I brought in three pairs of pants with the expressed instructions of dry clean only someone in this establishment took it upon himself to take a 70 dollar pair of jeans and wash them in hot water needless to say they fit me like a pair of speedos when I put them on later and this obstinate owner decides to give me 40 for a pair of 70 pants making it seem as though it’s my fault that someone in his establishment decided to wash them because the tag on the jeans says machine wash even though I brought them in to be dry cleaned I will never do business with this establishment again and I would advise anyone else if you care about your clothing to not patronize Bancroft cleaners they do not follow directions they lose your stuff and they’re not going to give you fair value or replace items if they are damaged.

I brought in a pair pants to be altered, and when I tried them on they were still too large. I don’t think they even altered the pants. the owner insisted that they did alter pants. When I asked for my money back, he was very rude and refused to refund me. Then he yelled at me «take me to court over and over! i was shocked and offended! Eventually I left. He charged $ 19 for alteration which I felt was over priced. He never did refund my money. He was very rude and unprofessional to a loyal customer. I’ll never go back there again! They don’t even deserve any star! (My sister asked me to write this review about her experience at this cleaners)

I just dropped off a few items and I do not know about the quality of their cleaning, but their prices are really high, especially for this area. Even if the quality is great, I do not think I will return simple because 12 is way too much to have one dress dry cleaned!

I have to give this local dry cleaning establishment my highest grade because they really helped me out in a jiffy–
I needed the Santa Claus outfit from my work holiday program cleaned pronto so that my coworker could use it at her story time program and I needed it in a short turnaround time– It had to be done by a Tuesday morning at the latest. The helpful and friendly staff from Bancroft Cleaners assured me they could get it done as early as Monday night! Props for great open hours– they close at 6:30 on Saturdays.

I had stopped getting things dry cleaned for a couple of years as I have been doing most things on gentle cold, drip dry with a light iron or fluff. Yes, most things that say dry clean only can be gently washed at home.
However, I needed some alterations, cleanings and some new zippers put in.
Everything was fantastic. Alterations were perfect. They went shopping for a special zipper for a north face fleece — perfect match. They did a beautiful drycleaning job on a red silk dress.
I have some more items to take to them, and will amend as required, but so far, I am very happy. I have been using Bancroft Cleaners since 1994.

The employees are cold. The prices are high and the service is below level. I will use them only when desperate for same day service but really not great place to go.

I’ve been going to this place for years. Most recently I notice the quality of work decreasing. I had a dress that had a snap on it that they broke and the ruffles weren’t pressed correctly. I shrugged that off and went back after vowing to go some where else in the future. I took 2 dresses there ($ 28) two womens blazzers ($ 21) and one man’s dress shirt. The grand total came to $ 55.00…Just highway robbery. I took my items back and went the next nearest cleaners which was half the price.

My husband and I have been coming to Bancroft Cleaners for over 10 years, way before they expanded. Early on the owner was always there and was friendly and would cut us a price break because we were loyal. Now the prices have gone up and the quality has gone WAY down. Just recently my husband took in 6 shirts for routine cleaning and 2 came back RIPPED open at the back! And numerous times buttons have been broken off of his shirts. I had a dress cleaned recently with some stains that I clearly marked and went over with the gal up front, and not one was cleaned. We are moving on to the Pelton Center cleaners on here… I hope we can be as loyal to them as we were to Bancroft :(

this is our default cleaner since they’re convenient, quick, and efficient. our clothes have come back smelling clean — pants and shirts freshly pressed. we haven’t had a problem with them.
i’d give them five stars if they adopt more earth friendly cleaning methods.

They did a pretty good job altering my jeans. I didn’t request the original hem ($ 18) and instead opted for plain ol’ hems ($ 12) which look just as good as the originals. Alterations = good job and I’ll use them again.
I’m taking off a star for the dry cleaning. My sweater came back smelling clean, but not looking so. They did a good job with the other pieces I brought in, but I’m not entirely sure they did anything with this sweater that I couldn’t have done with a bottle of Febreeze.

I wanted to like this place because it was close to my home. They get the work out quickly as promised. Alterations were reasonable and done well. What I didn’t like was that they seemed to be using too much heat. A lot of my dark pant came back singed with a sheen to them. The owner wouldn’t accept responsibility fir the problem, and wouldn’t even acknowledge that there was a problem. So I’m back here looking for something better.

I’ve been a patron for 7 years and wont take my clothes anywhere else. I even prefer them the the executive service my employer provides. The people are quick, efficient, nothing is ever ruined. Alterations are perfect. Once I ran late at a meeting but needed to pick up items that night for a flight out the next morning. They stayed open 15 minutes after closing time for me. I’m a loyal customer for life!