Don’t go here!!! We walked in and asked a simple request for paint, and they were sitting around lazy with no one to help us. The were not busy at all and couldn’t get one gallon of paint for us. The people were rude as well. I would recommend a different store.
Rudy H.
Place rating: 5 Dana Point, CA
I’m not sure why but my experience here today was the total opposite of the poor reviews here. They matched my paint quickly and perfectly, answered my ignorant paint questions… I know very little about paint or painting… and were as polite and pleasant as could be. It is what it is but my description of my experience is accurate for me.
Heidi S.
Place rating: 1 San Juan Capistrano, CA
They are incredibly rude here. I remodel and build homes for a living and spend over a $ 1k a month on paint and supplies and yet they didn’t even try to earn my business. The manager and the other hispanic guy workint here are incredibly rude! I understand spanish fluently and they were making sexist and racist comments about me and another female Caucasian customer while we were shopping. Please take your business elsewhere and you can avoid being verbally raped. I will definitely be complaining to corporate… Also Dunn Edwards has much superior prices, paint and most importantly customer service.
Bill Z.
Place rating: 1 Aliso Viejo, CA
Not the nicest people. Also their paint desk is incompetent. The guy sold me two buckets of paint that were supposed to be the same color and they were not. So I had a painter charging me 40 bucks an hour who had to to stop and wait for me to go get the correct paint. The guy at Vista look at my paint cans and said oh I made a mistake. I asked him to comp me for the wrong can but all the douche did was give me a contractors discount which didn’t cover entire cost. So I had to eat the difference on the wrong can and I had a pay my for painter an extra hundred bucks.
M G.
Place rating: 1 Hermosa Beach, CA
WOW! I wish I had read the prior review before going here. I was searching for the store for half an hour because it was not visible from the streets(behind other buildings with no signage) and my navigation couldn’t give me a clear turn. When I spoke to a lady there, although she tried to be helpful she just kept being worried that they were closing soon. Well, I finally managed to find it, rushed in with 10 minutes to spare before they closed. While waiting there while the guy was helping others, time ticking away he finally approached me and saw my paint cans were Dunn Edwards and blurted out, Dunn Edwards down the street! I said, yes, well I am at this store because I need the paint matched, my contractor has an account here. He said, come back tomorrow morning. I said, no, I don’t live here! I drove through traffic to go to a rental and have work done, I’ve been waiting, I can’t come back tomorrow. He was so RUDE and short, and kept saying I can do it tomorrow, nothing I can do for you now and the customers were even shocked. Well, the other stores closed while he continued to be rude and I took my business to Home Depot. I TRY to help smaller stores, but you pay for SERVICE and this is also how you lose customers. By the way, Home Depot greets you and asks if you need help 10 times as you walk in, shop and check out. Keep it up Vista and you’ll be closed as quickly as other paint stores in the area.
Jacki R.
Place rating: 1 Laguna Niguel, CA
Women stay away! It’s been years since I’ve been treated so rudely. this was like a throwback to another era! The store was empty and I asked ONE question about a product. I received a very curt answer and started to ask another question. I was INTERRUPTED by this man who said, «What do you want me to do, tell you it will work?» !! I asked him if he was always so rude to customers, to which he replied that I kept asking the same question! This when he had interrupted my second sentence of the entire conversation! I told him I was trying to ask if something else would work. He said no. NOATTEMPT to help me find the appropriate product. No attempt to be helpful at all. I walked out. There are other businesses that welcome peoples money.