Unilab Quest Diagnostics

The two phlebotomists that were there when I showed up were idiots. I had a lab slip order that clearly stated which labs I needed, including the glucose test where you take the drink and then draw blood after. They were confused by it and tried calling my MD for clarification but the office wasn’t open yet. I left and went to the location on Los Gatos Almaden Road. They had no issues there! They knew exactly what to do. Maybe it’s an issue of training their employees or just dumb people, I don’t know.

I have to say, I was really hesitant after reading reviews about this place, but since it’s literally 3 minutes from my house, I gave it a try.
I made an online appointment for 9:30 am on a Monday morning. I arrived at 9:25. There was only one patient waiting, and there were THREE workers there. I was seen at exactly 9:30 by Shemivan. I warned her that I was a fainter, and she was really nice and had me lay down. Normally I have a horrible time with blood draws because I have «difficult» veins, but she found a vein quickly, and I only felt a tiny prick. Afterwards, another worker brought me a cool compress and a cup of water in case I felt faint. I felt great and was in my car by 9:35.
So I don’t know if I got amazingly lucky, but that was the best blood drawing experience I’ve ever had. If you have difficult veins, ask when Shemivan is working, she’s a miracle worker.

I come to this Quest location pretty regularly for blood work. It’s clean and has plenty of chairs for the waiting area. My experience with the staff has always been positive, they are fast and friendly. Usually there has been one staff member, todays visit there were two. More important, they are quick and painless for blood draw. I must luck out when I come, since there’s rarely a wait. I have been told by the staff that I can make an appointment for priority. I don’t bother, but probably would if there were lots of people waiting.

I should have read the review before coming in. I regretted it now. They have two people working, there is only 2 person in front of me and I had to wait 45 mins. This is ridiculous! The staff are slow, one lady don’t even have a clue of what she’s suppose to do. I will never come back to this location. I rather drive farther.

I agree. this location is under staffed. One person does the desk check ins, the blood draws, etc. But with that said, the person was really nice. Your wait time varies based on how many people are ahead of you. I suggest making an appointment via their website but if you have a fasting test, it might be a better idea to come in as a walk-​in when they first open.
Update: Please, please please the owner of this lab, hire someone to run the front desk to make this place more efficient. The patient load has picked up here and if you come in before appointment times, because you are fasting, if you aren’t the first one in the door, the wait is really long. It isn’t the employee’s fault either. You have him doing everything and the waiting room is packed. It’s torture to have to wait that long for a blood draw when you are fasting.

FYI, the place doesn’t look like the pictures. Or maybe I didn’t wait long enough to see the rest of the office.
I walked in and there were 8 people in front of me. I signed in. and waited. Then I got the urge to check Unilocal.I must say that everything said on Unilocal is correct. there’s only ONE person working. Desk, Phone, Blood Draw.
All the feedback cards are gone. Probably because they don’t want people complaining about this location. Good thing there is Unilocal.
DON’T GO HERE, AVOID LIKE THE PLAGUE.
I didn’t stay. I walked out. I went to the Di Salvo location, near Valley Fair. No line, many workers/​doctors. Friendly professional. It may be another 10 – 15 minute drive, but it is WORTH IT.

Unilab is the only lab I use…
Never thought I would be reviewing a place that draws my blood but God Bless Unilocal for thinking of everything!.. lol This place has a comfortable feel with two of the nicest technicians I have ever come across for this industry. (I had cancer when I was a kid so I know blood techs) They are super professional and kind. Best part is this… the techs actually listen to you if you tell them what vein is the easiest to get too. If you have ever had to get your blood drawn on a regular basis and you come across the tech that won’t listen, then you know how valuable this really is.
Thanks guys. See you next month!

They really know how to draw blood. I have veins that are very difficult to locate apparently. The techs here always get it on the first try and never go through my hands (which is pretty friggin’ painful). I’ve been here 3 or 4 times and have never had to wait more than 10 minutes (not that that means anything).
I should add that, yes, there is only one person running the show and I imagine, if a lot of people come in at once, it could get pretty backed up.
For me, any wait would be worth not being poked by 12 different people in the same 3 places with needles and left covered in bruises.
If you’ve got this admittedly rare issue, I’m sure you would agree.

I’ve been to this location twice. Both times there was one person working. The wait is an hour or more. It seems to me that since the one person is running back and forth to check people in and get paperwork and to draw blood or whatever there is a high chance for human error. Two people waited an hour and then were told they were at the wrong lab! Ouch. If the person would check everyone in at the beginning at least it would eliminate this error.
I’ve tried to call the headquarters. If you are lucky you can leave a message. Never received a call back though.
Go anywhere else!

As part of a routine physical, I went to Quest for a blood panel ordered by my doctor. My crappy Blue Cross insurance didn’t cover lab work, so I was shocked to get a bill for over $ 400. I went to the Quest website and was further shocked to see the same basic panel being sold to individuals for $ 134. I sent them a check for $ 134 and told them that was all I was willing to pay. They completely ignored my dispute letter and just kept billing me. The last invoice said «since you didn’t dispute the amount, we will consider the charges valid». WHAT?

This place is seriously understaffed, as there is one person working both the desk and drawing blood. She was very friendly, but a touch on the unprofessional side, but when it came to the actual drawing of the blood, it went smoothly.
My favorite part of the visit was when she asked if I was still covered by my parents’ insurance.