U.S. Bank

We switched all our banking to US Bank at Santana Row and couldn’t be happier. Our first interaction with this branch was Mariam Abraham, VP and Branch Manager, and she has been awesome. Extremely helpful with our banking needs and even saved us substantial money by helping us refinance. While parking is a hassle at times in Santana Row, it is manageable. However 90% of the interaction is via email so not an issue for us. Definitely recommend the branch and particularly Mariam Abraham.

I walked in to withdrawal cash and the first words out of their mouth was, «use the ATM.»

I’ve been a customer of Wellsfargo for over 10 years, and within the last 3 years or so, I’ve noticed a consistent decrease in customer appreciation.
Lucky for me, and beautiful bank very near my work popped up offering some pretty sweet deals, and now I happily call myself a U.S. bank Customer.
This particular branch really changed my perception of US Bank. I would consider this the flagship of what appears to be their first step into the modern world. Their teller stations are open and friendly, their ATM’s are technology forward, and their overall service is consistently great. They also seem to often run sweet promo’s for new customers, and are always giving out some pretty cool gifts.

There are a few designated parking spots in the garage. Or park in the 1 hour zone. 5* for parking!
Good customer service by Cynthia & Felipe. 3−4* for you 2. Keep it up, guys.
Negative star for business account rep Thomas, assistant manager (s), and branch manager who are excellent in giving the run around and being unaccountable. Hope you guys learned your lesson and don’t wait till CFPB chews you out. Own up to your mistakes and learn to apologize! Maybe you won’t lose any more customers.
Mahatma Gandhi wisely said in 1890, «A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.»
CFPB, Consumer Financial Protection Bureau, can help.
or call 855−411−2372 (se habla español).