Tilly’s

Decent finds every once in a whiLe and just your average prices.
The seLection here isn’t too great compared to other TiLLy’s Locations but my experience with the customer service has aLways been good.
FYI: for any items that you cannot find in-​store, the empLoyees can order the item onLine and have it shipped to either your home or to the store for pick up.

Hey this place was great! I was helped by a guy by the name of «Jose» and his customer service was perfect. Made me not feel so guilty about spending 80+ on a pair of Addidas today. Thanks guys!

Great clothes and great prices! There is a great sale for the holidays on most of the stuff. Discounts and BOGO’s. Ian and Andrew were very helpful and friendly. Great customer service and I will be back because of that!!! Thanks!

This Tilly’s location is smaller compared to the others but the customer service is still just as good. Very attentive associates and I do enjoy the layout of the clothes.

I always liked popping in Tilly’s if they have anything new and every time I come back it seems the same as PacSun, Zumiez, and Vans. It lacks originality and just follows the trend. I probably bought a couple things out of the dozens of times I’ve visited just because their competitor sells the same thing.
Anyway, specifically this store, it seemed appealing at first but as you get to the middle and to the back, it becomes more messy. The whole time I was here, I didn’t see an employee. Also, the clothes I was interested in didn’t have my size so if you’re a size small in mens, expect to have a limited selection.

I found that their customer service is great. When i come near an associate, they always greet me and answer all my questions when i have them.
Ive always been coming here for 6 years now. Its a bit pricey than forever or other stores but sometimes i do find a great deal on some shirts on sale.

i just don’t understand. so, me and my dad were going to tilly’s to buy me a birthday present. my dad bought me a camera there and the dude who was our cashier said we can return the camera if we would like. later my dad wanted to return it and I was okay w/​it. so, he called tilly’s to tell them he wanted to return the camera. since my dad’s english is not fluent, it was hard to understand. so the woman who called him was like «i can’t hear you» but it sounded rude. other people who talked to him before understood him w/​no problem at all. later that lady said «oh, you can’t return it it’s a final sale». my dad told her that the man before let us return this camera. she ignored my dad and just repeated everything over and over. my dad was mad and now he hates this store and so did i. what a waste of $ 135. never coming ever again.

The clothes are cute and some of the staff are nice but I don’t believe I’ll come in this store anymore after today. I came in to buy a pair of shorts and everything was fine but when I got to the cash register, the cashier was completely unprofessional. She threw a couple f bombs about how some of the registers worked and some didn’t. She seemed like she really hated her job. She complained about the censor machines and my smile dropped because of how unprofessional she acted. She then proceeded to tell me I should smile more but how could I smile when her way of customer servicing me was complaining about her job…
I came in smiling but walked out a little peeved. Boo. Oh well!

Seriously all the times I’ve been here, the workers love to NOT smile and they LOVE giving you the death stare when you’re asking for help. They don’t like to be thorough with their help either as they literally roll their eyes while you ask for answers.
And at one point when I went up to one of the workers for a fitting room, he literally walked away from me and started folding clothes at a different table. As if he never heard me. There are so many times where I want to just straight up say «where the eff are your manners?!?» But I’m pretty sure they all hate their jobs as it is. Wouldn’t want to make it worse.

We usually prefer this Tilly’s over all others just because you find what you need quick and the customer service is usually great.
However, tonight’s experience kind of changed our minds of what we thought of their customer service. I bought my girlfriend a shirt (Not on sale) for Christmas and our plan was to exchange it for a different one, we can only purchase online, Since they did not sell in stores.
All went very well, until the nice lady made a mistake on the mailing address.
We all know «accidents happen» so we did not really make a huge fuss out of it, since she was a nice girl. However, it was how they tried to «fix» this situation.
They wernt that helpful. The lady just left and the man looked a little confused like he didn’t know much of what he was talking about. Anyhow, we, as of us as a customer have to resolve their mistake .
Not very great customer service
Welp ! Now we know for next time.

This place is great! My 11 year old finds all the latest in fashion here. Friendly youth staff that are always ready and happy to help.

I ordered a Chant from Tilly’s on line. Got a great deal on the item as I usually do when I shop on line. It arrived with a l-​o-​n-​g turn around time compared to other on-​line markets I use but what the heck. I ordered on 8÷10÷12 the item shipped 8÷13÷13 and arrived 8÷20÷13. Alas when it arrived the cover was defective so I could not use the carabiniere to attach to my backpack. I called customer service right away to see if they could just send another cover but NO I had to return the whole thing. I immediately repackaged the item and returned it via FEDX that very same day ⁸⁄₂₀. Today is 9÷10÷13 that is ONE MONTH from the date of my order and I have no Chant no refund, zip, nada. I have communicated with CS twice and they keep reading a script to me about their return policy. I have no idea what the status of my return is and what their intention is. Today I received an e-​mail for MOOLA with my order info from one month ago. I was hopeful that something was about to happen but when I tracked the package, it was the same order as my original purchase which shows it was delivered 8÷20÷13. I have to say my experience with other on-​line merchants large and small has been so much more favorable and efficient that I would not order from Tilly’s again nor would I recommend them to my worst enemy!

worth the trip!

LOVE THIS PLACE!!?
Why???
Because the workers are amazing! Always happy one girl took me to my dressing room and she saw the shirt I got and brought me more that we’re similar and I ended up picking what she gave me! They made shopping so easy! Love this place :)

Always have the best experience and they got the pants I like … Suh-​weet :-p
Associates are courteous and always willing to help you find what you need.

They have a big variety of product within the store and as a whole company. Like many other people, They are almost identical to Pac Sun but they do cary different traits from one another. Considering that I used to work for this location, Almaden location, Great Mall location, and the Saratoga location, I want to say that Tilly’s at Eastridge was top on the list for customer service; or at least that was our ratings within the district when i was there. I do admit that the customer service level, let alone the employees here aside from management have taken a pretty big stumble in the past year. Seems like a lot of the employees dont care about the performance of the store, but there are many that still strive to be number 1 in the area.
The clothing here is pretty legit and they do try to bundle you since they already know their prices are ridiculous. For example, its better you go for the 2 for $ 65 RSQ denim they just started carrying 2 years ago and their pretty legit denim. I was a Levi’s person up until i tried RSQ denim and thats all I have now. I do say that you try them out because even though the styles are in the same fit, they DO fit completely different. Best times to come shopping are during their biggest sale times such as back to school, black friday (before noon that is) and christmas time. They do send out coupons of 20% of ONE item that excludes and packages, Levi’s, Uggs, and discounted items. If you dont notice that before you go to the registers, the cashiers will explain it to you since they are obligated to do so.
Not much to say anymore, if you want a more area to walk around since this place is pretty crowded, my suggestion would be going to Tilly’s in Almaden, its huge and they have more stuff that this place doesnt have.

My experiences at Tilly’s have been great each and every time, so I’m surprised to read that their staff crumbles shirts into balls and throws them into bags.
One time I lost my shopping bag (which contained my wallet) at Eastridge, and I had to retrace my steps. When I got to Tilly’s, I asked the employees if they had seen it, and they responded, «What was in it?» I answered, and one of them took my bag from behind his back. I was too relieved for words.
Okay, so the staff is not horrible (not any one that I’ve ever met anyhow).
It annoys me how some of them won’t even look at you when you enter the store, as if they don’t care, and when they ring you up, their faces are stone, but this is the worst I’ve encountered from Tilly’s.
Then there are the ones who will welcome you into the store with honest smiles, strike a conversation over the register, and even recommend clothing for you. These people are what make my trip to Tilly’s worthwhile. Oh, and the clothes. If you’re into Pac Sun, then chances are, you’ll like Tilly’s. The styles are alike, but still different enough. I don’t usually buy the regular-​priced items here because it’s pricy unless I have a coupon (easy to get: just subscribe to Tilly’s online), so I head to the back where most of the discounted clothing is.
Tilly sells headphones, watches, a limited variety of footwear, jewelry (which often goes on sale), women’s undergarments, purses, clothing for men, women, and children, hair accessories, backpacks, and fragrance. The best part about TIlly’s is that they want to create awareness for organizations that help us and our society (Music Saves Lives, Life Rolls On). They actually want their customers to be inspired.
I find a lot of stuff here that lasts long and looks good, so yes, I would recommend it to others. I’d like to say everyone will like Tilly’s, but obviously that’s not going to be true. It sells surf and skate clothing, and some people prefer different styles– that’s okay. All I’m saying is that if you like the styles here, then come inside! Don’t even hesitate.

Excellent customer service, consistently. I have found some cool deals in the clearance section of the accessories. The clothing can be a little pricey for the quality, but they usually have some great items on clearance. It’s always hit or miss for me.
Shopping tip: Sign up for the emails to learn about sales, and to get coupons!

Tillys in almaden fashion plaza I wish there was a — stars
NEVER NEVER AGAIN !!! will I shop at Tillys !
Strike 1: My sister and I went to get her son some shirts at tillys I recommended this place to her, when we were looking for sizes (because everything was mixed up) the sales associate couldn’t be bothered. My sister and I spent 2 hours looking through the sales racks and having her son try things on. That is tough with boys ! To the register we went. The sales girl, Nancy, helping my sister was very nice and helpful. As she was ringing her up, my sister was confirming the incredible sale price «buy one get one free», Nancy confirmed her as each shirt was rung into the register in fact my sister only had 9 shirts and Nancy suggested for her to find one more shirt so she gets the buy one get one free deal, and suspended her order and waited for her to get one more shirt. We were off to go for more shopping when my sister mentioned to $ 178 didn’t seem like a deal for 10 shirts then she noticed that she was charged full price for her shirts. She called the store to let them know of the mistake and was very rudely dismissed the deal was only on clearance. I then called back feeling responsible for recommending to shop there. And asked to talk to a manager, Nikki was put on the phone, I explained that we were at the register and the sales girl confirmed every shirt was a buy one get one free, and the story about her telling her to get an even ten Nikki was wonderful said to come in and they will fix the problem .
Strike 2: we walk in the store again and ask for Nikki, she was very nice and said she was told the other manager has to handle this. The other manager comes over and to our surprise it was the sales person who could be bothered to help us when we were shopping. Her managing skills we about as good, she smugly said it was our misunderstanding about what was on sale, and we never told that all the clothes we picked were on sale… We both assured her that the sales girl told us that. … my sister was so surprised at what a BITCH she was being ! my sister said to Sherilyn should I just return all of it then the manager said that is fine, return them I asked her to give me the number to the corporate office I wanted to let them know how we were treated, Sherilyn walked of and was talking to a fellow sales associate and says «this lady is such a bitch «without noticing I was behind her LOL… It was funny to see her surprise to see me there. I again asked her for the corporate number she walks off again and goes in to a room, I waited for at least 10 min and she still didn’t come out, so I went to the front, where my sister was returning all of the clothes. Then Sherilyn returns and tells me I have to give her my phone number, I told her no I do not want to give you my number, then Sherilyn handing me a piece on paper with a number on it, I called it right there and then then Sherilyn snatched the paper from my hand and ripped it up ! WE WERE SHOCKED ! She said it was the wrong number, however I had already called the number. The manager on the phone Linda seemed horrified with the situation, and pleaded with us to go back to the store Sherilyn will not be there and Nicki would handle this situation for us.
Strike 3: My sister and I decided to go back and pick up the shirts, the fact that Sherilyn wasn’t going to be there and Nikki was going to help us. Linda assured us that we would not have to deal with Sherilyn and she will personally be handling this horrible behavior. My sister and I walk in and who walks up to help us Sherilyn !! Nikki was gone, she was just as much of a Bitch, she called Linda to ask the procedure I thought to myself Linda will tell her to let someone else handle this, but know she told her how to do the transaction ! Sherilyn was so rude still ! My sister asked to have the shirts left on hangers, as they were before and Sherilyn said I can’t do that. as she balls the shirts up and tosses them in the bag. I am not exaggerating I took a photo of the clothes in the bag. This is how we were treated. Now you know when the district manager tells you she is handling this, she is just humoring you. No consideration for the inconvenience of 3 trips to the store charges on the credit card. There is no wonder that that manager was soooo horrible to us, there is no consequence from her manage, if Nikki was able to handle this from the beginning this would have all been avoided I WILL NEVER SHOP AT TILLYS!!! Costumer service has to matter, Pac sun has the same stuff and way better customer service they actually help you find sizes.

Personally I like this store, it is about the clearance rack. I got some super cute tops for like $ 6, can’t beat that. Also their jewelry clearance was great, a $ 2 ring all my co-​workers love. My favorite item is their one size fits all tank top, spaghetti strap.
I guess my complaint would be that at times it feels cramped in there, but the place is cool. The employees are very nice.