The UPS Store

I always go here when I need a livescan, photocopy or printing. Fast service and friendly staffs.

Employee: Vatsal!!! needs retraining and needs to get his manners checked. I don’t need to wait for you to scan every damn box of mine!!! It’s called dropping it off so I don’t need to wait for a receipt– the boxes are already labeled and it even says on the shipping label it can just be dropped off because it’s prepaiiddddddddd

In my first experience going to the UPS store as an adult (following your Mom in doesn’t count), I have to say I left pleased. I had to return a package and ran out of tape at home. A half taped package wasn’t going to make it in one piece, so I figured I’d get it taped up at the store. Turns out they normally charge for this, but the folks at the store were very accommodating. There were a few labels on the package I had on unnecessarily that they were very helpful in educating me about.
All in all, it was a good time. Recommend giving out free beers to customers, but it’s pretty good as is. ;)

This review is intended for Vatsal’s customer service. I started coming here in November 2015 to send packages to my brother who is in the military. Vatsal was very friendly and helpful my first time there despite it being a full house of customers. Today I came in and until now he remembers my face and that I send packages to my brother without having to look me up, definitely a plus in my book! I appreciate that he remembered and that he assisted the worker who was originally helping me today. The address I send packages to is very specific and seems to confuse the other workers so I get nervous, but he always ends up helping and definitely eases my nerves. I always hope he’s there when I need to send packages, if he isn’t, I would probably just come back another day.

Didn’t know UPS charges for box taping. It was a small box for a textbook I needed to return but I’ve never been charged before at other locations. $ 1 isn’t much but for a few strips of tape? Definitely not gonna recommend this spot.

This store’s workers are very very helpful!!! I always come here for shippings and every time I feel they do it very efficient.

Came here to get a LiveScan and the two guys here were super friendly! The guy who helped me was very patient and answered all my questions! Definitely good service!

Very nice customer service, and they actually weigh and scan your package. The Toyon location is the total opposite that’s why I come to this location instead of the Toyon location even though I live closer there.

Conveniently located next to the Wells Fargo. I love how I can run my errands in the same area. I usually have to send postage and I simply buy my stamp and send it off from there 65 cents vs 50 cents: no need to drive around town looking for a post office. The employees here are very nice and helpful. Usually in and out within 5 minutes, no wait.

I asked the older Indian worker about fingerprinting and he started telling me about how easy it is to mail a letter and told me to tape an envelope closed before mailing it out. Huh? He was either lacking listening skills or straight condescending thinking I was a moron. After 5 minutes of senseless advice on how to mail a letter, he finally did tell me about the Dept. of Justice fingerprinting requirements. Ok, thanks.

What a rip off! Charged $ 20 to ship a super lightweight sauté pan to Los Angeles. I should have went back to the retailer and paid an extra $ 10 to get 2 pans. Shipping charge would have been $ 4.95.
I had no idea how much they overcharged here. I usually ship things back prepaid to HSN or QVC. I have never been charged $ 20 for any return.

I live right by the UPS on Toyon Ave, but after reading the horrible reviews I drove an extra 10 min to get to the next closest location which was this Berryessa one.
I was greeted by the girl in glasses and brown hair (didn’t catch her name) and she was super helpful and kind! I always get confused with shipping/​mailing stuff for some reason … She helped me pick out a smaller, cheaper envelope when I originally thought I needed a box and packed my items for me. Also answered all my questions! Thank you :)
It’s easy to miss this store cause it’s so tiny, but it’s right next to Wells Fargo.

Horrible and terrible service. Came in with a friend to drop a package, and the man yelled at her for saying that this place isn’t USPS. Like obviously. Everyone is fricking rude and ill mannered. And they like to rip you off. He took her package and threw it in the box. They need to be much more friendly to customers! They need to get a job where they don’t have to be socially stupid

Ronak provided excellent customer service, & even more importantly, my documents were on the way to Hong Kong within a very few minutes. Ronak was very knowledgable in response to my every question. Bravo! I will drive further from my home in the Alum Rock foothills just to use this UPS store.

GREAT CUSTOMER SERVICE!!!
Went in to have a document notarized with my 20 month old, busy-​body daughter in tow. The guy who greeted me, noticed how busy my daughter was and offered her a toy to play with, which is an instant 5-​star for me! But sure enough, my daughter got tired of that toy and was on to the next thing. While I was struggling to fill out the form and keep an eye on my daughter, the other employee that was there grabbed something to help keep my daughter occupied, it did, for a minute lol but he didn’t give up, he kept trying to keep her entertained. Can’t thank you guys enough!!!
Great, friendly, fast service! What more can you ask for!!!

Been using this store forever. Same great service every time I go in. Would not be able to utilize Amazon if not for this store.

So far I have no problems with these guys. They have done what I needed them to do. I remember calling them one minute before they closed and ask them if I can come in like 10 minutes after to send a important package and one of the workers said, sure hurry ill wait for you. thanks guys.

I’ve only been here once. That was for a livescan. It was quick and painless. A bit pricey but I was told by everyone I knew that I should expect it to be expensive because afterall, it is for work verification and all that BS. But all in all, you cant really be IMPRESSED with just one visit. It was just the typical UPS store. Ready to provide service.

We rolled into the UPS store, on a Friday, 10 minutes before closing… and received nothing but absolute stellar A+ service all the way.
We were shipping some boxes from our house in San Jose to our other house in Seattle. We shipped light things — you know, a 6 quart Kitchen Aid mixer, a 6 quart Cuisinart, Xbox One, over 50 DVS, Playstation 4, over 100 video games and other miscellaneous stuff hubby needs for work and I needed for the kitchen.
Note — the only things that were packed were the Kitchen Aid mixer and the Cuisinart. They were able to fit all of our stuff into two large boxes. To ship those it cost us a little under $ 200 and we didn’t mind that at all. Frankly, I was expecting it to cost more.
Also, we were THOSE difficult people who didn’t pack the rest of our stuff up. We literally brought them in shopping bags… we paid for shipping and insurance. We also relied on them to pack up the stuff for us. Half an hour later we were on our way back to Seattle.
5 days later, our stuff arrived and I was shocked — there was all our stuff — carefully packaged, items were bubblewrapped and secured tightly. Nothing was broken — it was all perfect and beautiful.
Thank you, UPS Store workers, for delivering our stuff unbroken and 100% whole.
PS Yes, we came in 10 minutes before closing and the two guys working were nothing less than professional, friendly and courteous! I’ve been going to this UPS store for the past 5+ years. I’ve NEVER encountered anyone that was unfriendly or unprofessional.

This will be my shortest review. Ever.
— Notarizing will cost you $ 10.
— The parking is absolute hell.
— Service was adequate.
#TheEnd