TAP Plastics

I came in here 15 – 20 minutes before closing because it was as fast as I could get off of work. I knew I had a reasonable request so decided to get some stuff cut. The guy was a little annoyed (rightfully so) that I was about to ask for stuff to be cut right after he had cleaned up the space and just before quitting time. He was probably thinking I was going to ask him to build me a fish tank in 20 minutes or something unreasonable. After I explained my project he relaxed and was really helpful and got everything done. Also, made sure I had picked the correct tools for my project. Excellent help

What a great place. They cut two pieces of plastic for me in about 5 minutes. (I made my own freezer shelf and saved myself about $ 70.) Friendly service. They also have a selection of handy little household things, like storage containers and travel bottles.

above and beyond my expectations with my last order!
the person helping me knew precise answers to make a great shelf (ie minimum thickness for shelves based on length, colors, edge finishes) and included much care in cutting to make a beautiful final result.
i usually go to the alameda location because they have great representatives but i do believe they shared a good one with south san jose.

extremely rude everytime, will never do business again

I was in need of several door guards for a commercial building I was working on. I ordered them according to the size my contractor gave to me. I was also working on a picture project using a large frame from Ikea that had a plastic insert. When I had to pick up my door guards, the Manager, Nick Brown, was so kind and helped me take my order to the car. When I opened the door I had to pull out my Ikea frame which promptly broke apart and the plastic insert broke on the asphalt in the parking lot. Nick was wonderful and took my broken piece and made me a new one for FREE! This really saved me HOURS of extra work time and relieved my stress. Then when I took the door guards to the job site I found they were the wrong size. Back I went to have them re cut and shaped and Nick, once again, came to my rescue and did not charge me for the additional cuts. I think Nick is wonderful and would definitely recommend working with him on your projects. With that said, I can definitely see that some of the staff there could use some customer service training from Nick! They give the impression that they are not happy working there for sure! I can see what the other reviewers are saying and I mention it here only in hopes that the owner reads these reviews and takes notice and corrects out this problem. For this reason only I am giving them 4 stars… but they could be 5 stars with a happy staff! BTW: The work was done correctly and in a timely manner so I think they know what they are doing!

The reason I am giving TAP Plastics 4 stars is because of their kindness, in particular the Manager Nick Brown, who donated several acrylic stands for displaying flyers to the non-​profit Maitri Boutique in Sunnyvale. We are on a very limited budget and when we asked for a possible donation or discount, he gave us a box full! Thank you!

Got a bid on a small piece of plastic with 2 bends. The young man was very helpful. Had to go back home to make sure of the measurments. Came back the next day and the lady that helped me the next day bid it for twice as much and she was not very friendly. I paid for it to be done and said I would bring back the the original estimate.
Picked it up and showed the manager the other estimate and he said that it was not correct. I know it takes about 2 min. to make the bends. His reply was we charge $ 90 per hr. Even if it was a mistake I think he should have considered that the mistake was there’s. Again the young person had good customer service skills. Maybe they should make the young man manager and put the manager in the shop. It is not about the money but about customer service. I have been buying stuff from Tap Plastics for 43 years. I will avoid them from now on.

I called to get information on window tinting and Mike was extremely helpful and spent a good deal of time discussing my options with me. He clearly wasn’t pushing a sale, as he gave me the pros and cons of different options, and cautioned me to check with my leasing office before buying/​installing, as some of the films are permanent and others can damage the windows if installed incorrectly (e.g on a double paned window vs. single paned window for certain types of film).

This particular TAP Plastics is all about customer service. I went to the Alameda TAP store and I don’t think the sales person even looked me in the eye. After 10 minutes of setting up the ticket he told me I couldn’t have my simple order for 7 days. I took the slip and went to the Blossom Hill Store. Wow, what a difference! The gentleman that did the cutting helped me but everyone in there was wonderful. The attendant helped me and worked out exactly what I was looking for. I went home and two hours later he called me and it was ready. I just picked it up and it’s PERFECT! Clean and professional, exceeded expectations and I will bring all my company business there-​I never write these things but this is how upset I was with the other experience! Customer service is not dead at TAP Plastics on Blossom Hill Rd.

I have been to the Blossom Hill store 3 times in the past year. Today wasn’t a good day. I was their only customer. 2 guys were in the back working on projects. So, I waited around for a few minutes until they finished what they were doing. One guy made eye contact then quickly looked away. I watched as the other guy finished the project he was working on and then started another. After 8 minutes, I walked out. If I was the owner, I’d be embarrassed. Also, I ‘d be worried as I could have walked out of the store with anything I wanted as the workers were completely disinterested.
I had another errand to run that was on the Alameda quite close to the other TAP Plastics. BTW, both stores are owned by the same people. Staff couldn’t have been nicer or more efficient. They filled out an order form and my part cut before I could finish a cup of coffee. What a difference between the two stores.

I’m giving this Taps an enthusiastic 4 stars. When I asked if they’d consider a donation of plastic scraps to my son’s preschool, the manager disappeared into the back and returned a short while later, carrying a large box of colored opaque plastic scraps. He apologized for taking so long, explaining that he wanted to fish out the colored pieces for us. I was charmed by his help and friendliness. We turned the scrap into little dangly bits for CD/​plastic/​string mobiles. It was the big project of the month, and took the kids a gleeful two days to finish.
Taps has been a favorite haunt of mine for years, particularly for the scrap bin and nesting boxes. I love translucent building materials, and acrylic is high on my list. I do feel I should warn you, the scrap bin is no longer sold as pieces priced by the pound. It’s now a flat $ 1 per piece, with the thicker pieces sold at higher prices.

Between their lack of vocabulary and inability to listen to the customer, visiting this store was a complete waste of time. I repeatedly asked for a certain product, which they claimed to have just to be directed to something else. The manager was confrontational instead of apologetic when she finally said they did not carry the product.

I brought a home made observation box to hold a frame from a beehive for a first grade science project. I needed to have two plastic windows to close the sides of this wooden box securely, so no children will get stung. The plastic sheets had to fit in a thin groove in the wood and the measurements were tricky to do. I am very pleased with their effort and the time they took to measure and cut the sheets painstakingly. The box’s measurements were not the same for both sides so they took the time to shave the plastic windows to the perfect size. It could not have been done any better. I appreciated their patience, effort, friendliness and the great service. Thank you!

I went to this store to buy acrylic dowels for a project. I went to this store because it was most convenient to me, even though I’d read a lot of negative reviews here. Maybe the staff have read the reviews, too — they were friendly and two people offered to help me right away. They showed me where to find what I was looking for, and when it was time to get them cut to order they did it right away. What I needed was simple and straightforward enough, but unlike other reviewers’ experience I got the help I needed right away.

From others it sounds like your experience depends on who helps you, but when I took my two tween sons here on Saturday, we had great, friendly, helpful service. In about five minutes I got my two pieces of cut plastic for under four bucks. When I dry fit the pieces and determined that I’d made an error estimating the thickness, they threw in another cut piece of 1/​16″ plastic. Great experience.

All your plexi needs for building terrariums!

I came in today hoping to get a couple pieces of acrylic cut and ended up getting more than I bargained for. As I stepped inside, I got a bit of a depressing, low-​energy sense of the place. I went to the counter where there was a guy and, what I assume was the blonde chick everyone was referring to negatively here. After making deliberate eye-​contact, I was ignored by both of them. They continued to carry on their conversation as if they didn’t realize I was standing there… which, they definitely DID know because I’d made eye-​contact with BOTH of them. The most absurd part was that when I looked at the blonde girl, she had a look of annoyance on her face, as if I was intruding on her conversation! Needless to say, this made me feel extremely unwelcome and uncomfortable, as if it was my fault own for stopping in and bothering them. After waiting for literally 5 to 10 minutes, a young man came from the back of the shop and FINALLY offered me some assistance. He was polite and took my order and the task was completed within about 10 minutes, no thanks to the two useless «workers» in front. As the young man got to work in the back, these 2 bozos were staring creepily at him the entire time. Nice to know that SOMEone gets their full attention, too bad it’s not the customers. In fact, the most attention I recieved the whole time from the workers in the front was the creepy bald guy who kept sneaking peeks at my chest. «Sneaking» is a bit generous, because he was nearly being blatant about it. Complete pig. Luckily for the 2 lazy «workers», the young man saved face for both of them.
If the type of business you prefer ignores you, makes you feel unwelcome, and simultaneously makes you feel sexually violated, this is the place for you. EVERYthing people have said in previous reviews in spot-​on, with the added surprise of being visually molested.
My advice to the Blossom Hill Tap Plastics store: rid your crew of the unhelpful, dead-​weight, unfriendly people in front and implement better customer service. Replace them with people that actually want to work, or at least people that won’t completely ignore you and make you feel like an unwanted intruder that’s stepped foot into their dark cave.

Tap Plastic was easy to find, you can see it from Blossom Hill Rd. which was nice, parking lot is large, and it’s close to my house. The shelves have a decent amount of handy plastic products to work with. All signs look good until you try to get service… I had read some poor reviews about the service at this branch before I went, they are right on. As I walked up and down the isles clearly in search of am item several staff members stood behind the counter and watched me as I searched. I made eye contact with one of the employees hoping he might provide some guidance, he did not seem interested in helping. I thought perhaps he was busy along with the other employees standing behind the counter… however I did not see any work going on??? After finally finding what I was looking for, the employee watched me go back and forth bringing products to the counter, no help. Slow ring up, odd attitude while ringing me up, I could continue, but overall the service was fair below par! Les and the other staff should cheer up, life is not that bad, smile a little, and help customers that’s your job.
I also noticed that this store is charging sales tax on the San Jose Bag… taxing and tax… I mentioned to Les that the San Jose Bag Tax is a non-​taxable item, he disagreed. They might want to look into that Tap Plastic, pretty sure that is against the law.

Have what you need for that out of ordinary plastic project.
Store is definitely off putting. Most of the time I walk in here I am alone. And not just the fact there are no customers, but there are no employees as well. Also When you have a project that you would rather not share with others it is tough to get a real answer from them. I was trying to mold something and I was pretty sure most moldings were pretty much done the same regardless of what I am molding. I gave basic size, dimension and material but the employees always look at me like I just spoke to them in a different language. They always want to see the project for themselves and all I want is a general knowledge of what I need so I can make a somewhat semi informed decision. Oh well, that is what youtube is for.
All in all I somewhat recommend this place. If you know what you want then it is great, but if you knew that then ordering it from the internet would be cheaper.

Out of all the different TAP Plastics stores I have been to (and I have been to a lot of them), this tops it by taking the number one spot in my «F – ked Up» list. When I politely asked one of the staff members to cut a piece of plastic using simple linear cuts, she rudely refused. When I told her that a Youtube video from TAP Plastics said that their stores are happy to cut plastics for their customers for free (when the cuts are simple ones), she said it was not true. Talk about false advertising. When I told her that other TAP Plastics stores I have been to have cut plastics for me (with or without a fee), she said that’s their choice, not hers. If I was the company CEO, I would fire her in a heartbeat. I would never ever come back to this f – cked up store on Blossom Hill. If you would like to experience the same kind of bullsh-​t like I did, feel free to come here.