Sunbelt Rentals

I ordered some parts for a genie lift last week. A few days later I received a call that my parts were in. When I showed up, the guy had no idea what parts I was talking about. He explained to me that the manager was out of the state and he was the only one that deals with special orders. After sending me to the other side of the parking lot and waiting about 15 minutes, they finally figured out which parts were mine. It’s quite ridiculous that the manager is the only person to know about these types of orders. I wasn’t very happy with the service I received.
To be fair, the second guy I dealt with was friendly and apologetic. He’s the only reason I give them two stars.

Customer service is seriously lacking with this company. We made a reservation to rent a lift a week in advance and went to the San Jose office location to provide proper identification for setting up an account. We were renting from the Livermore location and were quoted one price and then this office quoted a price almost twice as much but we processed the reservation and were confident that we’d have a hassle free day stopping by Livermore to get the equipment. On arrival, we were informed that the truck we brought had an «insufficient bumper» from which to tow the trailer. We were then forced to go rent from Cresco and pay triple the cost because we were not informed of this requirement prior to renting. The job was delayed which was costly and unhelpful. They got a two star only because the price they quoted was ever so slightly lower than Cresco but I would not recommend this company to anyone unless you have no other options.