Sears

Worst Service EVER.
If you plan to make a purchase makesure you have 8hrs of spare time.
Employees dont know policys of company and look lost.
Tried to buy a tv with sears card without card present. Well you cant. So I asked if I can place on hold one day and employee states yes no problem.
Well next day employee states his colleague bought the tv instead and there is no hold policy and I should of placed on layway? WT#
After spending a wasteful hour of dealing with shopping I walk out empty handed.
Ill take my business somewhere eles.

I like this sears a lot better than the one on wolfe rd in cupertino that shut down. They got more tools and also the employees were more professional. I used different coupons and my points from previous purchases And save over $ 20. It felt great. Specially when you are buyimg quality tools.

This is the worst dishwasher I have ever bought here, the Kenmore Elite 24″! I knew I should have purchased a Bosch. I bought this in November 2015, installed it and it never has worked right. Sears service was absolutely horrible. It took a month for a repair guy to come out and he couldn’t fix it. He didn’t have the parts. The computer module was no good on a brand new dishwasher! He came out this last Tuesday the 12^th of January and ordered the computer module then. He said it would be here Friday the 15^th. It never arrived! Instead, they delivered a pump! Talk about incompetence! Our dishwasher has been down now for 2 MONTHS! Trying to call and ask where the computer module is and finding a tracking number was a daunting task in and of itself. I tired to call Sears to complain but the computer activated voice system is another crappy customer service debacle of Sears. I am so disappointed in Sears. I have been a loyal Sears customer for over 35 years and this is very disheartening. I was finally able to get a hold of a human being to find out the status of the «IN TRANSIT» computer module part and they said it wouldn’t be here until next Tuesday the 19^th! Really? They didn’t even have the common decency to call me and let me know of the delay of delivery. I am done with Sears. I will never buy another tool, appliance, clothing or automotive part there again. They have gone downhill over the past few years and it is no wonder why other outlets such as Amazon, Home Depot and Lowes are doing so well. Goodbye Sears. You have destroyed one of your most valued customers… I would love to get my money back! Buyer beware. You have been warned. Not only would I not recommend this dishwasher, I would never shop at Sears again. If I could rate this experience lower than a one, I would…-5. Signed… disgruntled.

Bad attitude and service in the tool dept. Went in to exchange a Craftsman tool (per the warranty) and they were so uncooperative. They wanted us to come back later when there was someone there who could try and repair. Never had such a hard time at any other location.

Just tried to buy a new oven here, but was ignored by every salesperson for about 30 minutes while they helped eveey white couple without hesitation. I even made eye contact with one available person, only to have him avert his eyes quickly, ask the white couple next to them if they’d been helped, then walk away. Avoid this place if you don’t happen to be white.

This store has the most stupid policy regarding closing! The mall closes at 10 tonight yet at 9:30 they closed their gates and gave you no way of going back into the mall with out going through the one designated exit to the outside and walking around the building to get back in. You would think this is a one time problem but this is the second time that we have entered the store near closing time and have been locked in. The first time we could not even exit to our car parked in the attached garage when leaving about 5 min after closing

Placed an order on sears online for a washer and dryer. i live in sunnyvale ca, their shipping of washer was correct to my address however the dryer was for IL. After 8 hours on phones with them for two days and frustration to get this resolved forced me to cancel the whole order.
Horrible customer service they couldn’t simply change the delivery address which they got wrong in the first place.

I can’t give even a 1 star, Its worst services that we even deal with. I placed the order online and the day we suppose to received the order we got a email saying that Order has been canceled, the reason they gave was out of stock, As its clearly its not as we can place the order online with higher price. I WILL NOT GOING TO SHOP THAT AGAIN SPECIALLY and worst customer services. PLEASE DON“T SHOP ONLINE and EVEN STORES.

Got a treadmill here. The guy behind the counter was knowledgeable and helpful. We were able to get it delivered in a timely manner with no issue. If you want to get it delivered know so ahead of time and include it when you purchase.

Only one cashier in hardware. Five customers in line. Might want to pack a lunch. The man was helpful in doing the exchange.

worst service ever the pick up department don’t have there act together had bought something and when wed got there it was not ready had nto wait an hour for it

Walked into you store last night wasn’t told i couldn’t BUY ANYTHING without beening a member. I get the whole black Friday sales stuff, but I wasn’t there for that. I was there to send my cold hard cash no matter the price was.
After waiting for 45mins in line the cashier tells me that I need to have a membership in one of the most rude and sarcastic voices I’ve ever heard, to put a cherry on top of this shit retail service pie the other cashier turned around to state the same thing my cashier just said. Which gives me ideas that these people have no idea how to talk to people…
Next time I want to buy some thing sears will be the last place I look. I would have thought sears was above this hindered logic
And yes I would give you 0 – 5 stars

Bought a refrigerator here (Kenmore) eight years ago. Every four years a controller card went out and it stopped being a refrigerator. The second time we opted to buy a new refrigerator. Went back to Sears and found one that fit in our kitchen. Six weeks later it has a gasket leak and the temperature cycles up and down: hot, cold, hot, cold. We’re losing food, and losing money as we have to buy takeout.
The first service person smeared some sealant around the freezer door but didn’t address the temperature issue. The second person was supposed to come today but didn’t, then when I called in I was told no, the appointment was for a week from today… this was not made clear at the time or I would have made a big point of saying that was unacceptable.
The store manager says he is not able to replace a lemon refrigerator beyond 30 days. I have the extended service agreement but Sears requires three service calls before I can get it replaced and I’m having trouble getting to two.
I spoke to Sears Customer Solutions and talked to «Dave» who was very helpful initially and told me to call back and ask for him by name if I had any more issues. I called today after my non-​appointment and asked for him and was told that’s not the way things work in that call center… no one knew who «Dave» was.
Next time I’ll buy a refrigerator elsewhere. I’ve had two lemons from this store and it’s worth the extra money to go somewhere else and get a refrigerator that works without all this hassle. You’d think you could just go buy one of these and not have these issues… how hard is it to make a functional refrigerator?

I wanted to upgrade my old appliances. Somethings you can’t purchase online, sight unseen. I appreciated the clerks patience while I opened & compared dozens of refrigerators & ranges.
I got free delivery & set up of my quality appliances; plus they hauled away my old units. Thank you Sears for still being being there when I needed you!

Never have I been approached with such disrespect in my life, I am here shopping with a two year old and needed to sit down to re cooperate for a moment and a saleswoman immediately says, «excuse me ma’am, this isn’t a lounge. „I respond back so flabbergasted…“uhh what??“
She says…“you can’t just sit here, this isn’t a lounge… If you’re thinking about buying a couch you can sit here.»
If I was thinking about buying a couch, I wouldn’t have to think very hard after the way you approached me…
Never in my life have I been treated like this at Sears and I am extremely disappointed in the treatment I’ve received here today.
I’m sad to say I will not be back.
After the way that woman spoke to me, I put back the items I was there to buy and left.
Thanks but no thanks.
Apparently costumer service IS dead…

This review is more for their appliance vendor. my salesperson, Mr. Pham, was very good.
I ordered an oven from Sears in person on Friday. I paid extra for Sunday delivery, and more extra for specific time slot. My receipt proves that I paid for delivery, set up, haul away of old oven and paid extra for a power cord. They were supposed to come between 12 noon and 2pm. I was at a meeting and was expecting to be home by noon. I left a note on the front door specifically telling Sears delivery not to knock until noon. I have a non– english speaking babysitter at the house with my baby. I left my meeting at 1130 to head home. Saw missed call with no vm. Called it back. It was delivery company. When I spoke with them, they said that they had delivered oven and had left it in middle of room and had not hauled away old oven. I asked them to return immediately and remove old oven. They refused and said another team would come to take oven. I inquired as to when this would happen, as I had scheduled my entire day around this delivery in a 2 hr window. They said they didn’t know. I then called customer service to complain about this. They took my info and said a case manager would contact me within 24 hrs. I said that was not acceptable and I needed this resolved before 2pm, as I paid for this and was the agreed upon contract. I then asked to be transferred to Sears Home Delivery to see if they could help. In the meantime, I had arrived home and there was the oven, still in the box!!! This is impossible for me to take out on my own and I had paid for delivery and set up. This is a plug in model. Very simple install that I can do myself if oven out of box. I then speak with a service rep and am transferred to the manager. He states he can see my receipt of all that I mentioned above, then goes on to say that the vendor order said «leave in box». I can accept human error, but still, I need this resolved. Let me also mention that the company did not delivery plug, which I paid extra for, nor did they leave a receipt for proof of delivery. No signature by receiving party. I have now been on the phone for 1.5hrs. It’s 1o’clock. While I am waiting for resolution, I am writin

If I could give 0 stars, I would. I bought a water softener for less than 400 $. They proceeded to sell me the install package for another 450 $ of MANDATORY charges/​permits/​etc. (even though I had pre-​existing unit set up and was set up for install). So I paid 900 $. When «All Valley Plumbing» arrived (which is Sears installers), they proceeded to to charge me another 600 $ plus for «new regulations» All in all over 1,000 to install for a less than 400 $ product. Such a complete rip off. I cancelled right then and there. Now I’m having trouble getting my refund of 900 $ back. I HATE SEARS!!!
Update: After waiting 2 weeks for refund I called back and they had no record of me canceling order. I had to start the entire process over again. After a month, I FINALLY got reimbursed.

I had a wonderful experience here in the Appliance Department. Chuck went above and beyond to help me find the items I would need to fit my openings properly. He knew the answers to my questions and was very helpful in helping me list pros and cons of certain items. Chuck knew I was not ready to purchase for about a month, I was just doing my research and shopping around. He told me he would work with me as far as pricing goes and get me the best deal possible. After going to Home Depot, Lowes, Airport, Pacific Sales, Western, Bascom, and the Sears outlet (their selection was limited), Sears was not the cheapest. Because of the wonderful experience I had working with Chuck, I brought my numbers back to him and he did everything he could to try to match or beat the other prices. This kind of customer service does not exist everywhere.
Although I did not purchase my items from Sears, I wanted to share a wonderful experience with a great sales rep.
Thanks Chuck!