OPTM Sports & Physical Therapy

I would not recommend OPTM. My first issue is that they do not treat their patients as a top priorty. It would be rare that they ever stayed with you during a exercise to ensure you were doing it properly. It would take several sessions for a random aide to point out I was doing it wrong. They seemed in a hurray or seemed like they did not care. My second issue is it’s access to the building. If you are suffering from any lower body bodypain issues don’t bother coming here unless somebody can wheel you in. Their is a steep upgrade just to get up to the ramp to get into the building. I doubt it is ADA compliant. My third issue is th lack of appointments and available hours. I unfortunately had a busy week at work and did not make my appointments. I called to let them know about one of the two but they charged me $ 50 anyways. I did not even know they had a no show fee let alone $ 50. When I called to discuss with them The $ 100 they absolutely could careless. This did not surpise based on the level of care I received. I severed my relationship with them and have asked for a updated prescription from my doctor and have found serveral highly Unilocal rated facilities with better hours, With so many choices please do not waste your time or money with them. They obviouisly do not want or need your business

Went to OPTM to help with torn Rotator. PT was decent; mostly showed me exercises and plotted progression. However, billing was frustrating. I negotiated a rate before beginning therapy and paid at each visit. Then 8 months after I finished I received an invoice saying I owed more. I spoke with billing manager to no avail and one year later received notice that it was in collections. Very unprofessional.

A friend asked me to share the following:
I am so impressed with the staff, level of care, and positive results at OPTM Willow Glen that I am breaking my online social network abstinence to tell you about it via my friend’s Unilocal account.
I have been very physically active all of my 59 years. I began having pain and limited range of motion in my left shoulder. A recent MRI revealed a left shoulder impingement due to degenerative processes around the joint and multiple injuries to the rotator cuff. My physician is Dr. Emilie Cheung, Chief of Shoulder and Elbow Services at Stanford University’s Department of Orthopaedic Surgery. She advised me to try physical therapy to regain function, relieve pain, and possibly avoid surgery. OPTM Willow Glen was on her list of qualified PT providers.
The therapists I saw at OPTM Willow Glen were Luc, Adriana, and Jennifer, all of whom were assisted by John, Melissa, and Shelton. Ten weeks of therapy resulted in nearly normal range of shoulder motion and I’m virtually pain free. The staff taught me how to protect my shoulder, improve my posture for better shoulder health, and strengthen specific muscles which move and support the shoulder. They extended my ‘education’ with a gift of several specific exercises to continue daily for the next 12 months.
Like I said earlier, I am impressed with my results. However it also struck me how supremely kind, conscientious, and gentle the entire OPTM team are toward the elderly and disabled. I highly recommend this cohesive, focused team of dedicated professionals.

This was my third PT office in the last two years. Having had bilateral hip surgeries, while moving across state, I had been in and out of PT for a while. While my first office was stellar, the second office was soooooo bad! I switched to this office about two months after my second hip surgery, which proved to be a difficult recovery for me.
I originally saw Luc, who was recommended to me by someone else who had a similar surgery. Because of scheduling conflicts, I ended up seeing Tiffany after the first visit. Both Luc and Tiffany were fantastic and really knew what they were doing. I was very impressed with the level of attention to detail in my recovery. Tiffany knew what was tight and where I was having problems just by watching me, before I even expressed it verbally. When I was starting to complain about pain and fatigue worsening over time, but was too deep in the forest to see that I needed more help, she steered me back to the Dr for a new medication. After that recovery seemed to pick up and the fog on my brain lifted a bit as the pain got better.
I was so frustrated with the second surgery recovery. Tiffany listened to me and had great advice about both my physical recovery and my mental recovery. She really knew what she was talking about and helped me keep focused on a balance between exercise and rest. When I finally started making leaps forward towards graduating PT, she helped me plan out what I can do on my own from here on out.
Though my hip saga will likely be a lasting theme, I am better off with the things I learned from this office! Everyone was so helpful and billing was a breeze for me. (Thanks to having awesome insurance!)
I am really glad that I ended up here. I needed an office like this for my second recovery.

I have been to a few PT places so I know that it is possible to receive great treatment and customer service. What I found with this office is that they have the potential to be so much better. I came her in late 2010 so I hope that things have improved since then. Improvement can be applied to:
1. Billing. What they told me was that my insurance paid 80% and so I was responsible for 20%. This makes perfect sense assuming the back office bills the insurance and applies the payments in a timely fashion. This office did not. In fact, they were collecting copays for services that weren’t even billed yet which is actually a no-​no if you are an contracted provider with an insurance carrier. Secondly, I had to nag to get a bill (which is within my right) and I was met with hostility. If everything was correct, why are stonewalling me? When I did receive a statement, it was a mess. When PT was done, they actually owed me $. Please check your billing statements.
2. Physical Therapy Aides. I realize you are trying to help but stop undermining the regular PT’s. If I am instructed to do an exercise by my PT in a certain way and numerous Aides (within the same visit) swoop in and tell me I am doing it wrong, it becomes incredibly annoying after say the first visit. The aides really need to understand that they are overstepping boundaries.
3. PT’s are for the most part quite good. Stick with one PT because if you are bounced around, you have to explain your needs over and over again. Paul is great and it looks like Luc is as well. I did not get along with Adrianna because she was quite parental in her tone and had rigid expectations about how quickly I would heal. So if the healing process is not to her expected timetable then she will accuse you of not following her instructions. I also did not find her to be friendly because I was asking so many questions to learn more about my healing process (yep I am one of those). I guess she felt like I was questioning her skills. If this was the case, then it is really a reflection of how confident she in being a PT and has nothing to do with me. I could have just caught her on a bad day and it went downhill quickly. Who knows.
The good:
The machines/​tolls they have a great (especially the pilates reformer machines). Again, Paul is the best so ask for him (and stick with him only). Luc seems like a great catch as well.

Knowledgeable, Compassionate, Effective!
I needed PT for my sprained ankle and found OPTM through Unilocal. Two other providers I called couldn’t schedule me in for at least 10 days. Not very helpful. When I called OPTM, Willow Glen, on a Friday, they were able to schedule me the following Tuesday with «Luc». He turned out to be one of the best therapists I’ve encountered, explaining to me what we were going to work on and why it was important. He was patient, compassionate… and with the right amount of humor to make the experience more enjoyable. I saw him a total of 3 times and my ankle seems stronger now than before I injured it. Some other things that are nice about OPTM Willow Glen: –The receptionist was attentive and called me by name when I arrived. –Luc was always prompt for my appointments and his assistant «Shelton» was very knowledgeable and caring. They are a great team and I highly recommend OPTM.

Paul and everyone else there are wonderful! Have used Paul Norquist for years. I would highly recommend the Willow Glen Office. They are always accommodating.

My ob/​gyn referred me to OPTM after I delivered my baby and was experiencing a lot of pain in my SI joint and lower back because of the pre-​/​post-​natal hormones. The staff here are fantastic and professional! I saw Charlene mostly, but had treatments with Paul and Adrianna when I couldn’t meet with Charlene because of my schedule. I also worked with aides John, Shelton, and Karin during my workouts. They were all wonderful and are going to make great physical therapists someday. Tiffany at the front desk is a doll, too.
The office has a family vibe to it. Good people sharing laughter and conversation over the treatment partitions. During one appointment, I couldn’t get a babysitter and had to bring my baby with me. Everyone was very welcoming and supportive about it. OPTM actually has a play room for older kids to hang out in while a parent is in sessions.
OPTM helped get me on the road to recovery after having my baby. I’d without a doubt go back here again if I need PT.

so i am currently a victim of a pinched sciatic nerve… now, this isn’t a very easy thing to cure and make go away. i did some research on the internet and found optm in willow glen which is pretty close to my place. i read good things about paul norquist, one of the pts there… but instead, i was assigned charlene norquist (yes, they’re married). i’ve had nothing but great things to say about this place. charlene was concerned from the start… and has been working with me to get rid of this ridiculous pain. the massage i get after stretching has been my lifesaver… charlene is always dead on in getting the kinks out.
what’s really great about this place… is that they aren’t concerned about the whole hour you’re supposed to get with a pt. i normally stay for an hour and a half… with the full and utmost care that they have to offer. the employees here are always on happy crack… and i mean that seriously in the nicest way possible. they are just really happy! all of the employees knew my name by my 2^nd visit. one of the girls actually did the exercises with me for support! what i also appreciate… is the homely feeling i get from this place.
i highly recommend optm if you are in need of some pt. don’t get me wrong… you need to work your butt off. expect to sweat, expect to be sore… but hey, you’ve gotta do what you gotta do to get well!