Morris & Sons Towing

I’m updating my review after getting more information about the incident from Adrian, who as you can see reached out to me and suggested I file a complaint. I didn’t feel a formal complaint was necessary, though, and just chose to express my concerns with him verbally. His responses were understandable and it was clear he made a concerted effort to improve the situation. I still think there could be improvements, but the effort to communicate and resolve my issues with me is very appreciated. Improves my experience drastically, even though I’d love it if I never saw them again. :)
And Adam wasn’t a terrible guy, perhaps just the scapegoat of the situation. For most of our interaction, I thought he was really kind and made me smile, even in spite of the circumstances. Thanks for that.

Morris and Sons Towing Company is an unscrupulous and predatory towing business. There is no doubt that they are in bed with a certain well known property management company in this area, whose main purpose is generating kickbacks and revenue for them and for the property managers who work in collusion with them. Case in point: Mobilehome parks are privately owned by a large real estate development company. Their property managers take pleasure in subjecting their residents to very strict and oppressive rules regarding everything from use of their clubhouses, to who can use the pool areas, guest parking, amenities and the list goes on.
They have put their heads together and have found an extremely clever and crafty way to make lots of extra cash: Troll around the community to find a vehicle that is not parked according to their «park rules» and tow it away. Then charge an obscene amount of money to the vehicle owner to get their car back. And oh yeah — they especially like to wait until the weekend, so they can charge more in «after hour fees» to an unsuspecting victim. Nice. They mainly target their residents — not the general public or guests — to make it so unbearable to live there, that the homeowner will decide to sell and move away. Why? So they can raise the space rent every time a home is sold to a new buyer, lining their pocketbooks even more. These folks have found a very effective and cunning way to make lots of money, regardless of conscience or morality. They victimize their residents, who are the very people who pay the space rents for the community. Recently, one of their drivers was overheard chatting to his buddy as he attached a vehicle to his tow truck: «We’re gonna make lots of money tonight!». This unprofessionalism illustrates predatory towing at it’s core.
The mobile home park owners and the people who work for them have a contract with this tow company and have skillfully created a cash cow for themselves by exploiting the California Mobilehome Residency Laws, as well as the California Vehicle codes which govern «private property». Their strategy is simple: Create a stifling living environment for it’s residents in the hopes of catching someone «violating» their rules, regardless of how minor or insignificant the infraction may be. That way, they can continue to get rich by ripping off vehicle owners.

My car got towed from my own assigned parking spot. This is not a business. Bunch of crooks and scumbags.
I am filing a court claim as these criminals illegally towed my car from my own assigned parking spot without even giving notice to management (Offices were already closed) and under violation of California Vehicle Codes 22 658
(l) (1) (A) A towing company shall not remove or commence the removal of a vehicle from private property without first obtaining the written authorization from the property owner or lessee, including an association of a common interest development, or an employee or agent thereof, who shall be present at the time of removal and verify the alleged violation, except that presence and verification is not required if the person authorizing the tow is the property owner, or the owner’s agent who is not a tow operator, of a residential rental property of 15 or fewer units that does not have an onsite owner, owner’s agent or employee, and the tenant has verified the violation, requested the tow from that tenant’s assigned parking space, and provided a signed request or electronic mail, or has called and provides a signed request or electronic mail within 24 hours, to the property owner or owner’s agent, which the owner or agent shall provide to the towing company within 48 hours of authorizing the tow. The signed request or electronic mail shall contain the name and address of the tenant, and the date and time the tenant requested the tow. A towing company shall obtain, within 48 hours of receiving the written authorization to tow, a copy of a tenant request required pursuant to this subparagraph. For the purpose of this subparagraph, a person providing the written authorization who is required to be present on the private property at the time of the tow does not have to be physically present at the specified location of where the vehicle to be removed is located on the private property.

Look at me, I’m giving a towing company a good rating!
To be honest, I probably shouldn’t have parked where I parked. It was a base $ 205 to get my car back, $ 85 per day that the car was in the lot, and $ 100 for after hour pick up. I guess the prices are standard but I liked that they had the option for us to pick it up whenever (even though it was an extra benjamin). Overall it cost $ 390 to get my car back but I was able to pick it up next day on a Saturday and the guys who helped me out were very nice and understanding.

I just saw a van get towed from my complex. The door slid opened and the driver continued driving away from the complex as items fell out. They pulled over once they were off of the property and pretty far down the street. Very unprofessional. If you’re towing somebody’s car, you should care for the car and items inside, before speeding of the lot.

Yesterday Ricky towed my car in front of my mom’s building as I ran after him screaming while holding my two-​year-​old baby. My kid was crying, he didn’t stop. My neighbors came out, he didn’t stop. He didn’t stop. He’s supposed to. The fee at my property is $ 100, at their premises, $ 400. Best wishes to Morris & Sons and Ricky.

Tow truck companies have two sides, the one that helps you out when you need a tow and the other is they are blood sucking Leaches that prey on humanity. I had my vehicle towed because I inadvertently had put my expired handicap tag up instead of the new one that was in the glove box. 390 dollars for 3 miles. I asked them if they could tow my car Back for that much money and they claimed it was Illegal for them to tow my car back. Lying blood sucking leaches.

Would give 0 stars if I could. Scum bags. Greedy, scum bags. The front desk girl sounds like an ugly version of an asshole.

Does anyone know where to find their car when towed? I didn’t. The number in the parking lot was wrong, no longer in service. By the time I found where the tow was, they had closed and I got an addition $ 85 over night fee. Yes, make it inconvenient so you can get more money.
They were kind with customer service but I agree. Towing is a total scam with the amount they charge.
The City should find more reasonable honorable rates.
Disappointed in the scam of 1. wrong number, 2. lot closes early 3. OMG RATES ARE WAY TOO HIGH. It’s like they have you by the balls, and can charge what ever they want. This should be regulated, so they don’t get kickback and screw people rates.
Yes, it was my fault that the car was towed, but really!
Why would they care about bad reviews? It’s not like I had a choice that it went to them.

Update: They claim their driver did no damage to vehicle which I find VERY hard to believe considering there was NO damage to my window before they towed it away. Coincidence the damage is on the window on the door they used to open the vehicle with a slim jim? The damage is clearly from a slim jim, but they claim they didn’t do it?
Tony emailed me back and said there is no evidence their driver damaged my car, well is there evidence he DIDN’T? Because I’m sure the camera they claim every tow truck is equipped with simply didn’t catch him opening my car. Or they’re lying. I wouldn’t even know since Tony ignored my request for an explanation to what «evidence» he has or doesn’t have. I asked to see the video, but no reply. Zero stars for them!

This guy comes and parks in a red zone waiting for security and says I have my emergency lights on it’s okay as he’s waiting. The same place where they towed my car as I was Waiting. It’s okay for them to park in red zones but not okay for others, shady ass company with shady workers. Thank god I got a real job!

As other reviews have already noted, this company has drivers trolling around to find cars to tow. My car was towed from in front of my friends mobile home way inside a mobile home park. Security not only didn’t call for the tow, they didn’t even know a truck was going around towing cars.
The driver came right out and told me that they just drive around the mobile home park looking for cars to tow.

Seriously?!? $ 100 gate fee??? I got my car towed for being in a Lucky shopping center for 1 night and they charged me $ 400!!!
This is such a crooked business and they should be ashamed of themselves!

I am a 1 man tow operation. Recently I was towing a car from Tracy to Monterey and on my way back my tow truck broke down in San Jose after calling around and getting companies that didn’t want to help me I found Morris & Sons and they sent a medium duty right out. Pretty fair price and they got me back to Tracy fast ! I appreciate the 5 star service

I am speaking on behalf of a friend I took here today to pick up her towed car. My friend was not having the best morning considering her car went missing, found out it was towed and had to pay a 400 $ fee. When we arrived a nice young gentlemen name Adam greeted us and and gave us extraordinary customer service. He was very patient with us as my friend was having trouble finding all the correct information to release the car (he was dealing with us for over an hour until my friend gathered all the info) he even offered us food and water. I’m writing this review because I felt like Adam deserved a 5 star rating for his great customer service and for lightening up the mood.

This is a total scam run by a bunch of unprofessional and rude people. Sadly Crescent Village in San Jose (I am current resident) work with this towing company. The driver pulled my car out in front of my eyes while I had left the emergency lights on to unload some stuff at my apartment. I had left the car in the handicap access zone (not the parking space) which was my fault but it was parked there barely for 4 minutes. I had to make a quick trip to my apartment as the parking lot was full.
The company apparently take commissions for every car they tow but this was flat out extortion. I have all the proof that the car was observed at 7:20 pm, and towed away within 4 minutes as per the record. He was rushing when I requested the Morris and Sons to stop the driver from towing as I was going after the car. It was clearly a deliberate attempt to mint money especially on Friday nights and weekends so that they can charge for after hours storage/​gate access fee etc. I had complained to Crescent Village resident services about the incident to which they offered to take a look at the video recordings and get back to me.
This company is a scam and they will rob you no matter what. Some of the reviews that are rated high are obviously fake. I hope this review is useful for folks before doing business with this company.

Hey so I can totally understand why everyone is giving this towing company a bad rating on Unilocal.No one like to have their money taken away like that but I’m going to get straight to the point. The company exist for a reason.
I didn’t have such a bad experience there at all. It was a Sunday, I was going through a tough situation. The shop was closed. I made a call. They sent Adam. First we paid the fee’s like we were suppose to.
[Honestly the reason why the price is so high at any towing company is because I personally think it’s meant to be a consequence. IF you didn’t pay that huge amount you’ll probably make the same mistake and break the rules again. Let us face it. It is what it is.]
My car when it was towed had a busted tire so I wasn’t sure how to leave the lot. Adam went above and beyond to help get my car out of the lot. He helped with getting the crank and lifting the car. I know he didn’t have to help but he did anyways. He was an awesome guy.
I just wanted to say good people are out there and Adam is one of them.
«Thanks for the help again Adam.»
Remember to think far beyond your own selfish lose and you’ll probably enjoy life a little more.
You guys don’t have to take it from me: D
Be your own judge!

Let’s be real. What towing company is going to have good ratings? They forcefully remove your car and make you pay $hittons of money to get it back. It’s probably akin to anyone’s relationship with meter maids (unless you’re actually in a relationship with a meter maid, in which case I hope you have the much more positive type of relationship).
We drove out to Morris & Sons’ towing yard after my mom foolishly parked in a reserved parking spot in the Fremont BART station. After some bickering, we called the police, who redirected us to the towing company’s Newark location. Since it was after-​hours on Friday, we had to wait for an employee to drive out to the area and retrieve our car. The total cost was $ 185 (tow) + $ 70 (storage fee per day) + $ 97.60 (gate fee), a whopping $ 352.60 for my mom’s boo-​boo.
Despite the bleeding wallet, the transaction was smooth and friendly. This time, mom wasn’t right ;)

Worst tow company to deal with I got my car towed at 4 am and I got there at noon to pick up my car. When I called the receptionist told me somebody will be there in 20 mins I got there in 20 mins nobody was there so I called back another lady answers and she tells me it’s going to be another 45 mins. While waiting a guy walks out and says how can I help you after 30mins of Being at the building. He helps me out tells me why my car was towed and that’s was all good I was in the wrong. I get to my car to get the registration and my car bumper has a dent and the tire has a hole in it. The guy working helps me out on my spare and when driving off the passenger side of my car started shaking they fucker up my car.

This company uses fake account to create 5 star reviews… how sad lol.
Not only my car was unlawfully towed, they wouldn’t give me back my car when I went there to get it. Only until I told the rude lady «ok I know you guys only want my money so hurry up and give me back my car and I’ll pay.», she stops creating hectics and let go of my car. I wasted 30 minutes there, not including the time and money I wasted taking the bus to get there.
They also didn’t clean up the stupidass paint they left on my car window. WOW
To sum up:
RUDE
DIRTY
ILLEGAL
overall messed up.