Ling P Chen, MD

Dr Chen birthed all 3 of my children. She made me feel welcome and safe and I completely trust her. Joanne and Yen are nice ladies too. The office is small and the bathroom isn’t clean enough (to my standards anyway) but if you can look past that and you need a good OBGYN I would go here.

long wait and high charges

This is for my visit back in Feb 2014. It’s taken me a long time to write this review, but I still think it’s worth it
the front desk lady is definitely worse than the doctor, but I’m not so sure about the doctor either
i had a pap smear test. the result showed something abnormal. the front desk lady called at 4pm on a Friday and made it sound like I had cancer, so my mother, my boyfriend and I rushed to the doctor’s office and saw her at 5:30pm (we drove from San Francisco to San Jose). when we saw her, she basically told me it was fine. the abnormal thing could be a result of a cold or something. she told me to just keep doing a pap smear test each year (which I was already doing anyway). in Feb 2015, I did the pap smear and everything was fine. My question for her office is: why would you put your patients through this type of emotional breakdowns? when the front desk called at 4pm, i asked if i could speak with the doctor on the phone or come on Monday when I go to my office in San Jose on Monday, she said i shouldn’t wait because it was that serious. after we arrived at 5:30pm, the doctor spent 5 min to tell me it was fine and could go home now. then it occurred to me, the only reason they made me go down was just so that they could get paid by the insurance company, which is probably like $ 200 — $ 300.
the other thing the doctor did which was not so professional is that i asked her if i should be concerned with any discharges. she told me not to worry, but without explaining anything, she ordered a lot of lab tests. it turns out these lab tests cost thousands of dollars. even with a good insurance, i had to pay several hundred dollars out of pocket. i wonder if she gets a kickback from the lab because the stuff she ordered them to test would not be necessary at all. it’s a long list of things to test and most of them were not applicable to my situation

Late by almost 1.5 hours. No apology at all, no «thank you for your patience.» No follow-​up on the services requested. Oh, and when I asked the receptionist to give me back my insurance card at the end, she yelled «I gave it back to you already!» Turns out she forgot it in the copy machine. Super disappointing.

I went to her for my third pregnancy and the first few visits, I was thinking YES! Unilocalers were right as the more positive reviews for her. Then, things start to change. Her «genuine» personality seems to diminish after each visit. I remember one appointment having to wait over 45 minutes when I was on time for my appointment. I have children and a business to run and 45+ mins is a lot time to waste when I have an appointment at a certain time. The one thing that just blew the trust that I had in her was the fact that she repeatedly implied that she wouldn’t want me to deliver the baby on her arranged vacation dates. Of course, I get it, it’s about the money but that’s something that wouldn’t be within in my control. It’s not caring for me as her patient. Then, her billing team (which I think is only one lady) is not helpful at all. She mentioned that she had mailed me couple of letters prior the only one I have received that stamped final notice. The balance was big so I had asked her to double check if she can put me on a payment plan, she said at that time, she will check and get back to me. Three weeks passed, they got a call from her saying that she had mailed me a copy of statements asking me to pay the arranged payment. I told her I didn’t get anything and she said «she does not work for the post office». Three — four days after that conversation, I received a statement that was stamped «past due». Not sure why the prior statement (s) were not received, only the ones that are usually stamped past due or last notice? I consider myself to be a responsible adult with three children, those things does not sit very well with me. OVERALL, JUST A HORRIBLE EXPERIENCE. OH NOT TO MENTION the office CHARGE $ 45 JUST TO SIGN MY DISABILITY REQUEST FORM, MY LAST TWO DOCTORS FOR THE PREVIOUS 2 BABIES DIDN’T. PERSONALLY WOULDN’T RECOMMEND THIS OFFICE.

I was visiting this doctor feeling it’s more comfortable to speak with a doctor with similar background (Chinese). unfortunately, the experience is horrible. The Dr. spent only 10 minutes with me, doesn’t provide any helpful info more than what I can find on Google… furthermore, the charge is super crazy, and they claimed the visit time is more than an hour so they can charge me crazy $$. When I talked with their office, they act like the collection bureau and just want your money. Horrible experience! There are also other reviews have been filtered out for similar cases. I am not sure why such reviews have been filtered out, cuz I now found such reviews are actually very helpful, but I only know this after my visit.
As I didn’t got much help at all, I later on visited another doctor. Who spent full one and half hour with me! Carefully exam and asked a lot of info for his judgment. Clearly explain the possibilities, and communicate and suggest what to do next… etc. That’s what a doctor should do!
I will definitely avoid visit this doctor anymore.

I needed to do an annual mammogram, so I went to see Dr Chen.
It was the second year I saw this doctor. Last year and also the first time I visited her, she did some lab exam for me, so some charge was reasonable.
This time, I didn’t need a lab exam but only needed the form requested by Good Samaritan Hospital that does mammogram for me. When I asked for the form, I was told firmly that I could not get the form without a breast checkup even though I told her I did not need it. The test was very cursory. It lasted less than a minute. Dr. Chen used a hand to touch my breast, which is really a redundant test, especially as I would do mammogram very soon.
Now the bill for this service mailed to me asked me to pay $ 74.26 just for a 1 minute checkup. I delayed a week to pay, and then I got a warning that if I did not pay, they would send the bill to collection. You can find the message on the bill.
It was not the first time this doctor was trying to make more money for unnecessary services. Last year, just before my biopsy, I got a call from the doctor’s assistant telling me that the doctor needs to see me. When I got there, the doctor just told me I need to do another biopsy for further diagnosis. The conversation lasted for a minute. There was no useful information for me. Then I got a bill on this conversation for $ 109.40 after Aenta’ adjustment.
Also, if you want a copy of a lab result, you have to pay 5c or 10c for each sheet. I have been seeing many doctors in bay area. It is the only doctor who charges you just by getting a copy of test result.

DON’T use this doctor if you want someone who cares about you. I went to see her because she got pretty good reviews on Unilocal.She’s also Chinese like me so I thought she probably understood the Chinese culture more. We were trying to get pregnant but was not successful after 8 months. I didn’t consider myself as infertile because I knew theoretically a 12-​month trial period was necessary before being diagnosed as infertile. I went to see her because I just wanted to be proactive and also ask her to do some regular tests to make sure I don’t have any issues. She arbitrarily judged that I visited her for infertility and reported the visit and all the tests with infertility code to the insurance. Generally insurances only cover visits to specific infertility specialists. So I ended up with paying more than $ 800 out of pocket for a 10 min talk with her and a regular blood test. I got pregnant a couple of months after visiting her and is expecting to deliver in 2 weeks now. This proves how wrong she was.
I tried to communicate with her and her office, but was rudely rejected. The front desk said that Dr. Chen won’t change any claims and didn’t have time to talk to me about this kind of issue neither over the phone nor in the office. The front desk also warned me that you shouldn’t waste time on this because she has worked there for many years and this doctor never changed any claims for patients.
I’ve never met a doctor like her in the US who has such a bad attitude and totally ignores patients and their complaints. Be warned… stay AWAY!

AVOID this doctor by all means if your wife can speak English and see American doctors.
I’m originally from China. An acquaintance of mine mentioned his wife saw this OB doctor during her pregnancy, but I had really bad experience with Dr. Ling P Chen. When complicated pregnancy situation arises, of which she has no knowledge how to handle, she would avoid the patient and not offer any treatment at all. If you ask her questions, her attitude talking to you would change from being patient and helpful to rude and arrogant. She even hides lab test result from patients if it turns out bad. She doesn’t need to do this. She can be upfront and refer patients to see other more knowledgeable doctors else where, but she just keeps pretending to be capable, or blame it’s patient own problem, and insisting there’s nothing she can do. However, during a pregnancy, the delay in treatment due to lack of knowledge can cause serious troubles to the health of both baby and mother. Time is wasted. She got the money. As simple as that.
She can only handle one type of patients right, who have a super smooth straight pregnancy without any complication. But what makes her different from a midwife? You don’t need a OB doctor just to do midwife job.
One review reports similar bad experience with her, but it’s not getting displayed under her Unilocal profile. It can only be viewed directly from that user’s profile. (
) This doctor has filtered out 22 negative reviews from her Unilocal profile and only have good reviews displayed. Consider how bad this is! I hope my review won’t be filtered out that soon and can be helpful to others selecting an OB.
I doubt her Harvard graduate degree too, just like another user review mentioned. What makes it especially suspicious is the mentioning of Harvard degree only printed on the Chinese translation of her business card. No where on Internet or English business card she ever dares to publish the degree is from Harvard. In fact, a little research would reveal she got MD from Case Western Reserve University, definitely not Harvard. I hate to say this is a cheater, but she’s definitely a pretender.
Another complain is she schedules her patients to come in at only 10 minutes apart. A typical way to fill in the schedule as tight as possible to earn more money every day. What that means to patient is a rushed way of talking to her, not thoroughly getting checked, and a long long waiting time in the office.
Pay attention to the patients there, you will notice only one type of patients flock in everyday, who just landed in US from Chinese speaking regions, and can’t speak English well. If you have stayed in US a little bit long, have no problem with English communication, in God’s name go find a decent American doctor, who has decent educational background that is not printed as something else misleading in the translation of another foreign language.

If there’s one thing you want to be when you see your OBGYN or any gynecologist for that matter, is to be comfortable. After all, you are spreading your you know what in front of them and you get pretty personal talking about your body. The gynecologist I used to see in SF made me feel super uncomfortable every time I saw her. I don’t know why I didn’t find another doctor, I just thought all gynecologists were like that. I moved to San Jose and was forced to find another doctor. Dr. Ling Chen made me realize that these appointments should be stress free and most of all, PAIN free. Woohoo!
Dr. Ling Chen was my OBGYN during my pregnancy. She was patient, understanding, positive, and she convinced me to stop worrying even though it felt like I had a million things to worry about. She was honest and blunt, she never beats around the bush. She’s so honest sometimes its funny. She has a great sense of humor. She’s compassionate and very down to earth. She’s always on her A game, she’s super organized and very smart. I trusted her with our baby.
I was always in a good mood when I came to see Dr. Ling Chen, mainly because I knew I was going to hear my baby’s heart beat. As you share your hopes and dreams about your baby with her, you can tell she’s very warm inside as she shares those same stories about her experiences with her kids with you as well (she has 4 children).
I made a list of questions every time I saw her and she took her time in answering them. Our appointments never felt rushed, even though she may be backed up for the day. I’d have to say, the only thing that’s somewhat annoying, and its not her fault, is when she has surgeries the day of your appointment. Sometimes you have to wait for hours since she comes back late and there’s a line of patients waiting to see her. I ended up calling half an hour before my appointments to make sure everything’s on schedule. One time I waited 2 hours. And speaking of her surgeries, I really have to hand it to this woman. She has appointments during the day and on top of that, she’s on call for any deliveries (this is day AND night!). I’ve asked her how she does it, does she eat dinner with her family, then leave in the middle of it if she gets called? She said «yes, my family understands and it just all works out». When she comes to see her patients after a day of deliveries, she doesn’t seem tired at all, still the same chirpy Dr. Ling Chen, still on her A game. Much respect.
She was there the day I delivered our baby (at Good Samaritan). She arrived towards the end of my pushing. I remembered that moment so intensely. She came in with her A game, got all suited up with her surgery gear, and her game face on. I knew I was in good hands. Thank you Dr. Ling Chen.

Dr. Chen is such an incredibly compassionate doctor — perhaps the most warm and caring doctor I’ve ever met. She’s also passionate about what she does and has never made me feel rushed no matter how busy she is. She also never makes me feel foolish when i voice my concerns or ask questions.
Im wary of anyone in the medical field in general because after I «grew out of» my pediatrician, I have come across so many unscrupulous, cold practitioners that I would only go to see one if I was gravely ill and needed some prescription. It is a great comfort to know that there are doctors out there like her and that I’m in such capable hands. I only come for my annual exam, but it’s surely one visit I don’t dread. I highly recommend her without hesitation.

Dr. Chen is the best physician I have ever seen. I have been going to her since 1997 and I don’t trust anyone else with my OBGYN care. After seeing physicians through Kaiser because it was covered under my health plan and seeing the difference in care I gladly pay out of pocket once a year for my annual exam. Dr Chen has always provided very personal service to me, remembers me every year and what is going on in my life. She spends a lot of quality time with each patient, sometimes this runs her behind in schedule but I never have a problem with that because I know she’ll spend as much time with me as I need. I have recommended many friends to Dr Chen, all of whom still go to her as well and deeply trust her judgement.

The office is poorly run. There is mostly only one lady works there and she does everything from front desk to being nurse, including being the one who calls with test results and «prescribes» medicines. She is the most unfriendly person, who carries those awful nurse attitudes from the communist mainland China (For those of you who know what I am talking about). Maybe she is overworked, but there is absolutely no reason for the way she treats people like that all the time. The doctor could be a bit arrogant at times, but she is pretty capable. Her exams are very brief and quick, but I think she knows what she is doing. She does stay to allow you to ask questions at the end if you «raise your hand». The office is closed on all Wednesdays.

I know it’s kind of weird to review your OB/​GYN, but this is a shoutout to how wonderful she is! I’ve been a patient of Dr. Chen’s for the last two years and she’s always been very nice and patient. She is very knowledgeable in her area, non-​condescending, and has excellent bedside manner. I felt comfortable with her right off the bat and felt like I could be honest and straightforward with her. She was never judgmental and always patiently answered all my questions. It’s already awkward as it is to see the gyno for your annual check-​up, but she definitely makes it a quick and painless process. She describes everything she is doing thoroughly and accurately, chats with you to distract you from the awkwardness, and makes sure to put all her patients at ease. So if you’re still searching for an OB/​GYN, I would highly recommend booking your next appointment with Dr. Chen!

Wow. Judging by the 4 star rating I would have to FULLY assume that is based on the Dr. alone. My review is for the terrible front desk lady. I made an appointment to see the Dr. for 3:15 pm. I waited nearly an HOUR. I then ask the front desk lady after patiently waiting for an hour… how much longer I had to wait. She then smirks at me and gives me this condescending look and responds «well there are people waiting in front of you.»
GEEZ. Why would you schedule an appointment at 3:15 if by 4:15 I’m still going to be in the waiting room (the waiting room was empty. only one other girl in there with me.) I just hate that horrible service. No apology or any reassurance to stay. I just left and asked her for my money back.

Dr. Chen is THE BEST. She’s very gentle, compassionate and truly interested in your wellbeing. She asks questions and takes the time to listen to your concerns. She’s practical and gives great advice. Best ever.

Dr. Chen is the best gyno in all of CA. I’ve been coming to her for a couple of years and like the other reviewer said, she is non judgemental. This is so hard to find in a female gyno. I always felt so comfortable and she is down to earth. She is knowledgeable and has given me advice that no other gynos have given me in the past. Dr. Chen always asks if I have questions and takes her time. So rare with docs these days. The front desk isn’t always friendly but offers the short, curt, Chinese customer service so I don’t take it personally. Be prepared to wait a little. No big deal. I highly recommend this doctor.

I have been with Dr. Chen for 2 years, she is very patient with me all the time. Every year i have an annual PAP smear exam with her. She never makes me feel uncomfortable and very patience with your questions.
I really recommend my frds to choose Dr Chen.

Dr. Ling Chen is absolutely wonderful and knows her stuff! At all my visits, she is always so down to earth and I never feel as if she is judgemental whatsoever. What a pleasant surprise to find an OBGYN that is actually very compassionate and understanding of women’s issues and concerns whatever your age!
During my exam, Dr. Chen is always very patient and happy to answer all of my questions and more (I bring a list)! She gives excellent recommendations and advice that I haven’t received from other OBGYN’s, like I actually wondered why my previous OBGYN’s had not recommended these things before. Part of that is because she takes the time to actually talk to you, and because I feel comfortable opening up to her she is able to make more insightful recommendations. I hope that makes sense. I also find it comforting that the advice she recommends to me is also the same advice she gives to her own daughter. What more could you ask for in an OBGYN?