Jump 4 Joy

I booked the order online over the weekend but since called another company who is willing to let me rent the generator for half of the price. I emailed Larry to ask if he maybe honor the same price for generator. He replied: have a nice party followed by canceling my reservation. Wow what an altitude! Will never recommend this business to anyone.

If I could give zero stars I would. I referred Jump4Joy for my nieces 3year old birthday party and thankful my sister called to confirm this weekend. To our surprise the guy I guess Larry told her I tried calling you the other day, I’m not doing Berkeley anymore. Huh??? Clearly your website states We service the entire San Francisco Bay Area. Devastated because of course this is last minute we give a call back and he repeats himself and adds «I don’t have to tell you where I’m going this weekend, I tried to call you!» And he hung up in her face!
BEWARE this business may be great if you use them but if he has «plans» there’s no backup and you may be without the main entertainment for kids. You’re right you don’t have to tell anyone anything however you do have to be PROFESSIONAL! Otherwise you’ll get this type of review. Shame on you JumpforJoy!

I called to confirm our bounce house for an event next week. I talked to Larry who said he would check and call me right back. Three days later, I have called 3 times, sent email, left messages, and I still haven’t heard back. Not a peep.
Very surprised, as we had a good experience renting from them last year.

Larry, the owner, is awesome and always available when needed! Jump4Joy has great jumpers with a ton of variety. The jumpers have always been in the best condition with great service. I work with them when I am planning community events in the San Jose area. They make it so easy!
Thank you Larry!

Easy ordering process, updated my order the day before to include another table. Larry gave me a call to confirm the update, called the morning of to confirm when he would be arriving. Nice guy, upgraded the size of the jump house (thanks!) and we even got a few more chairs thrown in than needed. Satisfied customer!

Great experience! Website made it easy to pay in full, the driver was friendly and helpful, and the bouncy house was clean and in great shape.

I rented a Castle bouncer to go with my daughter’s Beauty and the beast themed Birthday party. The process was all very easy. I had meant to do it on line but because I had some questions I called their 800 number. The woman who answered the phone was very sweet and answered all of my questions to my satisfaction. They also threw in a free game. We picked the over sized boxing gloves which were tons of fun for us adults. I reserved my bouncer about 2 months in advance (mainly because i worrier) so 2 weeks before our party I called them to A. make sure all was good to go and B. to remove the snow cone maker from my order. The lady who helped me was once again very sweet and helped reassure me that all would be taken care of. As a matter a fact they called me the day before to reconfirm my order with me (which made me feel great cuz once again I’m a worrier/​control freak)
The day of the party they showed up super early which wasn’t a problem but it threw us for a loop because we had planned on paying cash (because if you pay w a credit card they have a credit card fee of a few bucks) They were very nice and even waited for my husband to run to the bank (took at least 30 mins) The jumper itself was clean and safe so kudos to them. I wish i had known that the driver/​delivery personnel accept tips ahead of time because I definitely would have tipped them. As far as the pick up went, I’m assuming we were the firststop on their route hence the last stop of their day. I believe they picked up later than they told us they would but once again that wasn’t an issue.

I ordered a Spongebob jumper for my son’s Spongebob birthday. I requested it to be delivered for 12pm, to give me a cushion for a 2pm party. At 8:30am that morning, the driver called and said that there was no Spongebob jumper and asked if we’re okay with a replacement that’s the same jumper, just no theme. I wasn’t okay with it because that’s not what I paid for. I called the 1800# and the lady was very apologetic and after she talked to the owner, they upgraded us free with a 20×20 combo jumper for FREE, SCORE! And they deducted $ 20 from my bill.
The only other gripe I have is that the driver was late, he didn’t come until 1:45−2pm, which I guess was okay given the party was starting at 2pm, but had my party started truly at 12pm, then it would have been horrific. My best tip would be give yourself a few hours cushion for your party since time seems to be an issue with other reviews.
However, you can’t beat the price here. I’ve rented tons of jumpers, and this one is $ 99 for a standard jumper, plus a popcorn machine and one game (summer special). Not bad at all!
The driver and lady that I talked to were pleasant and apologetic and when she said, «the owner feels bad…» I believed her since they totally made up for the mess up.

I must say I was hesitant to use this company but, the price and selection were right so I took the risk and ignored the prior reviews. I am glad we did. for $ 250 we got a 4 in 1 bouncer, popcorn maker and supplies and spin art machine and supplies for 8 hours (really 10 as they came early to set up). Had no problem with set up, everything was clean and ready to go and had good contact with their office and with the set up and take down person. I would definitely rent from this company in the future.

Great products, great price and great people. I use them for ALL of our church events and I’ve referred them to family and friends who also come back saying they got a great deal and great service.

Customer service was great lady called to confirm my order before I had a chance to call.
Delivery guy John was awesome not only was he cute and nice he delivered my items a little earlier than scheduled and he returned for pickup when he said he would.
Very happy will use them again

It was our first time renting a jumper — what a dissapointment! The driver set it up an evening before, we paid the money, only to discover the next morning that the jumper was filthy dirty and ripped in several places. We sent an email to the owner — no response. We are very unhappy with the service.

3:15 jumper set up.
3:20 Birthday girls test jumper
3:30 Birthday friends arrive and jump… jump… jump… jump… jump…
5:00 Food
5:02 Jump… jump… jump… jump… jump.
5:30 Happy birthday song. Cake… mmm sugar.
5:45 Jumpjumpjumpjumpjumpjumpjumpjumpjumpjump
5:50 bump. Cry.
5:55 Jumpjumpjumpjumpjumpjumpjumpjumpjumpjump.
6:15 «Time to go.» Jumpjumpjumpjump.
6:17 «I said time to go.» Jumpjumpjumpjump.
6:18 «I mean it, it’s time to leave. Say good bye.» Jumpjumpjump
6:19 «Don’t make me come in there…» Jumpjumpjumpjump
6:20 Kids laugh at parents’ faces plastered on jumper floor.
6:25 Goodbyes
6:30 Jumper deflated and hauled away.
6:45 Car sleep
7:15 Birthday girls carried from cars seats to bed.
Party went off without a hitch

I have used Jump for Joy 2 – 3 times a year for 8 years. I have received good service and am always happy with the quality of the jumpers I get. Not sure why so many people have complaints but I don’t have any and I just booked a jumper for my daughters birthday in a few weeks.

Manager Larry runs his business with a very «Sorry if you get screwed, but that’s the way the jumper crumbles» kind of attitude.
The website says you must cancel 24 hours in advance, so we honored our commitment to the rental, even though rain was in the forecast. The contract also says you may not cancel in a 24 hour period.
We called to ask if the jumper would still be usable in the rain and were assured it would be.
Ummm. There was NO way any kid could go in that thing – it was super slippery and soggy.
I called after the party (our first time ever renting a jumper) to ask if, in good faith, they would consider giving us a discount on any future rentals. I specifically said, like 10 bucks off, just a gesture of good will. I was not asking for a refund or an exorbitant discount.
They scoffed and said it was worse for them that they had to deal with soggy jumpers.
So shame on us for being so trusting and for holding up our end of the bargain and not cancelling on them.
Larry said we should’ve cancelled when the driver showed up with the jumper, and I said, «I thought we were being the good guys by not giving your business the shaft and cancelling last minute!»
But just so you know, if you rent from this place, and the weather looks bad, go ahead and cancel at the last minute if you want.
There’s nothing they can do because they run the business as a Cash On Delivery. I guess they don’t mind getting screwed because they don’t mind screwing you.
By the way – check out the several other 1 and 2 star reviews. Clearly customer service is not their strong suit.
Update:
This is the owner comment posted on 4÷14÷11 admitting they threatened to sue me for $ 5,000 if I didn’t remove my review. I do not respond to bullying or threats and kept my review up to warn others. And the First Amendment protects reviewers from being sued because here in the USA, we are free to express our opinions.
Not sure if they call all the other people who wrote about their poor service to threaten them as well, but this is a prime example of why this business is one to avoid. And yes, I changed my profile pic and name to avoid getting harassed.
From owner «Jamie B.»
«This customer (who changed her profile pic and name when I threatened to sue her for libel) signed a rain policy, and even circled „accept“, which basically says regardless of the weather, I want this jumper. This customer even signed the customer checklist which warns against wind and rain. We delivered it on time, it was clean and sanitized, our driver explained the paperwork, accepted the money, and left. This customer gave us one star to hurt our company because she was upset that we didn’t give her a discount on a future rental.»

Quote from J4J’s manager: (after their driver had improperly installed our jump house, failed to go over the safety/​inspection checklist, and arrived over an hour late) «You and your school can go fuck yourselves.» Excellent customer service. Uh huh.

I’m usually reluctant to give 1 star Unilocal reviews just in case my poor experience was a one time thing but after reading Michelle C’s it looks like it wasn’t. Honestly, I would give them 0 stars if I could.
Like Michelle C, I wanted to use Jumping Jacks Jumpers who referred me to Jump 4 Joy. After speaking with the reservation agent, I was excited to surprise the children at my summer camp on their last day of camp with the great jump house that Jump 4 Joy had set me up with.
Welp, surprise ruined when the truck driver showed up 35 minutes late just in time for the kids to see him blowing up the jumphouse. Oh well, kids go nuts for jump houses, they were beyond ecstatic.
Well, they were NOT ecstatic when the jump house began deflating on them while inside jumping! Just a minor bump in the road I thought, it looked like the hose from the generator inflating the jumper came a little loose. We tied the rope a little tighter and continued jumping.
Oh wait, 15 minutes later it deflates again? Weird. Unsafe. A huge liability. I call and ask to speak with a manager as I am understandably a wee bit frustrated that for the second time in the 30 minutes the jumper has even been there, it has deflated again with children inside! I am told the manager will call me back with a solution. I don’t get a phone call back from the manager, but from the driver who suggests I just «duck tape the thing.» Hmm… not the solution I was looking for. Finally, I get ahold of the manager who suggests I find a rope and tie the hose a little tighter because «maybe the spring on his rope is just broken» and assures me its not big deal. Yikes.
I reluctantly take his advice and tie the rope tighter. And as you may have seen coming Unilocalers, the jumphouse deflates again. So I’m done with this thing. I am very upset and I call the manager back and ask him to immediately remove his jump house from our property. It has become a liability, a danger to the children and a nuisance rather than a joy. He tries to convince me that it is not really a big deal and that I AM overreacting and even throws in a few earmuff worthy words. Finally we decide that because it is 1:00 and he is an hour and a half away he might as well come at 4, the scheduled pick up time and although this is not exactly what I wanted, I was just satisfied to have come to an agreement and end this.
4:00 rolls around. 4:30 rolls around. It’s now 5:00. Its now 5:30. It’s now 5:45. The driver finally rolls up with no apology. I have been sitting around since 1:00 waiting for someone to deal with this!!!
I would NEVER EVER recommend someone to use Jump 4 Joy for their party. Between the TERRIBLE customer service, the HORRENDOUS time management shown by the driver&manager and, oh yea, the fact that the JUMP HOUSE DIDNT EVEN INFLATE PROPERLY, it was a terrible end to a summer.

I gave this business two stars because:
–Selection is good
–Reservation process easy
–Prices decent
–Equipment clean and as-​expected
I took away three stars because:
–LATE!!!
–Poor driver communication and etiquette
–Inadequate set-​up
–LATE AGAIN!!!
I wanted to use Jumping Jacks Jumpers because of their excellent score on Unilocal.When I called, they recommended Jump 4 Joy, their «sister» company. I thanked them for the referral, with trepidation. I really, REALLY wanted to use JJJ. But I went ahead and called J4J.
The reservation agent was knowledgeable and efficient. We rented a basic bouncy castle, cotton candy machine and hot dog roaster. I felt the pricing was good at $ 208 COD, including delivery, for all day on a Saturday (9:30 AM-6:00 PM). Very little pain at this point in the process.
I received a confirmation call on the Wednesday before the Saturday event, reviewing details and promising delivery by 9:30 AM for an 11:30 AM event. So far, so good.
Saturday arrived. The driver called around 9:30 AM to say he was running a little late. He said he’d be to our house at 10:00 AM.
10:00 AM arrived. No show and no call from the driver. At 10:15 AM, I called J4J and asked what was going on. The person who answered called the driver, who called me and promised to arrive by 10:45 AM. To say I was disappointed is an understatement.
10:45 AM arrived. No show and no additional call. I used caller ID and called back the driver’s cell phone. He said he had had «problems» at his first delivery and wouldn’t be at our house till 11:00 AM. I pressed and asked where, exactly, he was. He said he was on 680, near San Ramon. I live in central Fremont. Not good. I know if there is NO traffic it’s a 25 minute drive from where he claimed to be. That put his probable arrival at 11:10 AM. At this point, I was really angry.
11:15 AM rolled around, 15 minutes till party start-​time. No driver. No call. I called him, furious. He said he was turning into our neighborhood. He asked how to get to our house… which only served to make me more mad. Hello, Google Maps?! Print it out and take it with you!
Finally, at 11:20 AM, J4J arrived. To their credit, it only took 10 minutes for them to set up. The equipment was clean and as-​expected. My one complaint about the set-​up: they didn’t anchor the bouncy castle! I didn’t notice till they were gone, unfortunately, and the castle slid all around the lawn. Oh, well. Their oversight didn’t prevent us from using it, thankfully.
When I paid the COD to the driver, he stood there with an expectant look on his face when I told him there was $ 210 in the stack of bills. I had noted in the contract that he highlighted and circled «DRIVER TIPS APPRECIATED!» I was so mad that I was on the point of refusing payment… and there he was acting like I owed him a tip. Talk about adding insult to injury.
I confirmed that he’d be back between 6 – 7 PM for pick-​up. I’m not going into the details, but you can imagine my irritation when I had to call him at 7:30 PM and ask where he was. He finally showed at 8:00 PM. Whatever.
How could they have made this transaction right?
–Driver could have apologized profusely, he said sorry only one time, I think.
–They could have given me a discount.
–Someone could have called the next business day to see how it went and get feedback, maybe offered me a discount on another rental.