Iace Travel

Courteous and accommodating! What else do you expect from a Japanese business?
Took my information over the phone so that I would have my Japan Rail pass ready when I arrived an hour later. Thorough and patient!
Will consider coming back for future Asia travel arrangements.

I am planning a trip to Hong Kong, and decided to try them even though they specialize in travels to Japan. I was working with Nami and she was giving me different prices for different days trying to fit my budget for airfare and hotel stays while I am there. She totally missed my budget hitting under what I wanted to spend! Awesome work! Will go there again if I decide to go to Japan in the future!

I had no reason to stop in here, being that I do not live in San Jose or even the Bay Area but nevertheless, I found myself racing over here to purchase a JR Rail Pass since I had a redeye out of SFO to HND the day I went in.
Despite the best efforts of my friend navigating through traffic to get to IACE before they closed, we got there 5 minutes after but the folks there were nice enough to stay open long enough to allow me to pick up my JR Rail Pass with no hassles. It’s a lesson learned that I should’ve been more prepared for my trip to Japan but IACE delivered where it counted. Great folks!

I am very pleased with IACE. Nami assisted me in obtaining a JR pass for my trip to Japan. I recommend purchasing the JR pass here if you are local to the area. In addition you can reserve a spot for a tour in the major cities of Japan, which can be very helpful if you don’t speak Japanese or if it’s your first time there. Everyone in the office was very polite and helpful. Everything was quick and easy with no problems :)

WOW! What great courteous service… BAR NONE! I booked a trip from SFO to Munich. Kazuko was efficient, polite, patient and provided GREAT service. Price was very competitive… Will use them again next year.

With the daunting task of planning a month-​long trip to Japan for four people, traveling from SF to major Japanese cities including Tokyo, Kyoto, Osaka and Sapporo, online ticketing services showed gloomy prospects from my bank account. Winter is not the most expensive travel period of the year for Japan, but it is certainly not the cheapest.
Then, on the advice of a friend, I got word of IACE. When I called them up I was greeted by a friendly and very helpful associate by the name of Ayami, who typified the Japanese sense of customer service. She helped to plan some complicated tickets for a very short period of time, and doing it at prices I had believed impossible while looking myself online.
IACE took all the stress out of the planning process and got me a great price. To anyone traveling to Japan, I recommend using IACE.
Also, you don’t need to speak Japanese to use them, so no need to worry about language barriers.

I heard about IACE many years from an Asian friend (who isn’t Japanese) but I didn’t buy flight tickets with them until this past summer.
Be aware that IACE is a travel agency run by Japanese and for Japanese customers. Thus 1) unless you’re traveling to Japan, the price they offers isn’t better than what you can get online. 2) Their online booking system doesn’t work for destinations that aren’t popular among Japanese and American-​Japanese travelers. For my summer trip to Asian destinations outside Japan, I had to send an online request for route options.
I booked with IACE this time after repeated failures to book a multiple-​stop trip at the Cathay Pacific website. Heather responded my request promptly and was able to answer my many weird questions — we exchanged more than 15 e-​mails in one afternoon. The price was the same to what the airline’s booking system offers plus a $ 25 booking fee — which is quite reasonable in my view.
And, shortly before my return trip from Asia, Heather sent me a reminder about the possible affects of a serve typhoon on Hong Kong airport where I was scheduled to transit.

I’ve been getting several tickets from IACE each year for several years. They consistently have the lowest fares and, moreover, provide truly exceptional service. They spend the time required to explore one’s options and come up with the best arrangement.
Also: I like the web chart which shows fares for the four major airlines on a day-​by-​day basis.
I remain one happy customer!

We were planning a trip to Japan and wanted to get a JR Pass, which has to be purchased prior to arrival in Japan. I tried to contact travel agencies listed on the JR website but the first two didn’t have English-​language websites. We even went to one of them but they were closed despite the fact that it was during the posted «open» hours on their door.
It’s going to sound really dumb but we went to IACE because we could actually read their website. I know — I should be able to read Japanese but I’m third-​generation Japanese-​American and never felt a compelling need to learn the language … of my ancestors. Okay — so I’m a horrible person but that’s not what I’m reviewing right now. :)
When we got there they were extremely helpful and got us all set up with everything we needed for our trip. They’re definitely on the recommendation list the next time one of our friends say they’re headed to Japan!

These people are really nice and courteous. Although they are Asian, but when you talk to them you won’t feel like you in the middle of Chinatown where everyone is very LOUD! I was able to get airfare to Japan at a decent price. Plus, where else are you going to meet cute Japanese girls?!