Habitat For Humanity Restore

OMG! Why didn’t nobody tell me about Habitat for Humanity? I’m so glad these gems are out there for people who need to remodel their homes or buy furniture. They really have great and inexpensive furniture from kitchen stoves, microwaves, to refrigerators and dining sets. They also have patio furniture, sofas, end tables, paint, door frames, tiles, sinks, you name it. This is really a gem and I enjoy coming here because the prices are very reasonable and affordable especially if you’re low on budget or moving in to a brand new place. This is the place to go! I try to come every week to see what new items they have. The staff are also very helpful!

If you are remodeling your house or looking for furniture you might want to check this place out for some good deals. This store is the biggest in the bay area and they have lots of new and preowned stuff for your home. If you see something you like you gotta pick it up, because next time you’re there it might be gone. Staff is very friendly and helpful. Check it out next time you do a home renovation or need some extra parts.

When I first found out about Restore, I was pretty excited. I’m always looking for deals at Savers and other used and donation centers (and we also donate a ton of items to these places), and this seemed like a good way to give back to the community to boot.
My wife and I are in the middle of a move, and need a few pieces of furniture. After walking around the store for awhile it became clear that their pricing really had no rhyme or reason. Mostly corporate-​looking chairs, couches and tables, garage sale quality items, are way overpriced. Older items are scratched, dirty, and again, overpriced. They had a lot of stuff, but it was mostly pretty bleh. You’ll absolutely find better deals on Ebay, Amazon and CL, and obviously garage sales if you’re willing to look around.
I did find a new bookshelf for $ 45 that apparently came from a hotel project and seemed to be a good deal. I didn’t have a way to get it home, so I was told I could pick it up within 7 days, or get a refund less a 15% restocking fee.
Sure enough, the bookshelf was too large and the wrong color, and wasn’t going to work in our new place, so 5 days later I came back.
I noticed they had two more of these same bookshelves on the sales floor that were sold to a person in front of me when I bought mine. They now had several marks and gouges in them and were marked down $ 5. My thought was are these being sold as new, but are actually B-​stock? I decided I wanted a refund rather than a store credit, and I was reminded of the restocking fee. I asked if it could be waived or re-​considered since the item was never delivered to me. Over the span of about 90 seconds and a lot of mumbling, the cashier first told me he wouldn’t charge me the fee at all, then something to the effect of «here’s what I’ll do for you», and then finally asked for my card. So with no idea as to what was happening next, he charged me the full 15% fee anyway!
I get it. It’s «your policy». With a brand new item that was never un-​boxed or delivered (or picked up, in this case), you have the discretion to charge the fee. You also have the option to waive or lower the fee. I ran a used/​consignment/​resale shop myself for several years, and found these battles were rarely worth taking a hard stand on, especially with a new customer in a new store. And over such a small amount, it’s positively absurd. The customer isn’t always right, but a retailer should at least try to weigh the circumstances and do the right thing. Even a partial restocking fee would have been fine. clear communication and a willingness to be rational being the key. Unfortunately in this case, a point needed to be proven and I was to be made an example of.
When I was clearly surprised that he was charging the 15% fee after saying he’d work with me, he proudly pointed at the signed receipt as if this was his trump card. So yeah, congratulations. you blew off a new customer forever, over $ 5. One extra star for strictly adhering to your policy.

First time to this store after dropping off some household hazardous waste next door.
The place is very neat and clean, not like other Goodwill store or smelly second hand stores.
OSCAR was very helpful when I couldn’t decide if I should get the sofa or not. He explained to me the return policy, where the item came from and how the purchase payments would go back to the community. He was a very helpful young man and very informative about the services the Habitat for Humanity Restore does back to the San Jose community. Oscar also told me what items I can donate and what they would consider taking.

This is an amazing place to shop and donate! It is a great place to donate materials and appliances/​fixtures when you are upgrading or remodeling your home. It is also a great place to buy new and used products to update/​upgrade your home, or possibly find an inexpensive fix to a current problem you are experiencing. I highly recommend the restore to anyone who is in construction or a DIY/​handyman type! Not to mention all the proceeds go to such a fantastic organization that helps build affordable housing for low income families in the Bay Area!

Great place to shop for my home or business & friendly people that work there!
Very helpful and nice fairly used and new items they have there. I would recommend all to go by and see for themselves.

Habatit for Humanity Restore (HHR) is a brand new facility funded by Federal New Market Tax Credit Program.
It’s really in a odd location, surrounded by mostly industrial neighborhood. Most people driveby and not even notice the store. It’s hard to miss, store is huge.
It’s a good place to kill some time. I usually stop by during my lunch and snoop around. HHR is a good place to pickup accessories like nails, screws, plumbing parts for fraction of the price of the big box store.
I wouldn’t come here during a middle of a project because HHR is not your one stop hardware store. It’s a good place to stock up on the basic cause you never know when you need 3.5″ screw. They had all the screw sizes except 1.25″, go figure.
They do carry used appliances but there was only a few. HHR also carry furniture, solid wood, not the particleboard material.
If you got the time, stop by HRR, usually no one in the store. You never know what you will find.