General Airport Shuttle

We recently used GAS to pick us up at our home and take us to San Francisco Airport and also to pick us up at the airport at a pre-​arranged time on our return to our home. They gave us excellent service and were on time for both pickups. Phuong was our careful and safe driver. Their pricing is very competitive and I would definitely use them again. Thank you, General Airport Shuttle!

Great service. I had a very good expirence. Thank you.
They dropped me off at SFO and two weeks later, picked me up from SFO.

I’ve been using these guys for a few years now on a monthly basis to take me to SJC. I find it more convenience than having to park my vehicle at the airport then shuttling in. Knock on wood but they’ve never been late. The service has always been pretty good with the occasional times where i get a new driver who doesn’t know his way to the airport.
What I like most is every month, I just send them a quick text with time and date and they’ll be there. They know you by name and exactly where to pick you up.
Most of the time, I find them arriving a little earlier than schedule, which is a good thing. Rather early than late.
Most of these drivers will probably not speak perfect English or any at all, but like most of the cab drivers, they hardly speak English either. So don’t trip, they’re not disrespecting.

Not so great.
I used them on my departure and arrival for an international flight. They had to pick me up and return me to a long-​term parking facility in the south bay. Apparently this was confusing somehow (at least on the return) but I will get to that. When I was picked up, the (same) driver was about 20 minutes early. Not a big deal particularly since I happened to be there and ready but if I had not been there I have to wonder if he would have tried to charge me for it or left. Either way, I was there and we took off. It was a hot day and he did not turn on the A/​C even though I commented that it was pretty hot. Minor annoyance. When we got to SFO and my bags were unloaded and it was time to pay, I gave him my debit card and he relayed the numbers over in another language (Vietnamese?) and did it improperly or too fast several times and then claimed the card would not go through. This was total b.s. since there was more than enough money on the account for a freaking taxi ride. I was pretty ticked off and just handed him a credit card instead of my debit and magically that one went through, and I left. He did not help me load my bags onto a trolly or make sure I got more than an inch away from the van. Off he went.
Upon my return, I used them again because they quoted me the same rate (still about $ 5 – 10 cheaper than other south bay shuttles) and I knew they could at least go to the same route with hopefully minimal hassle. I had an evening arrival after a 16 hour flight and was in no mood for nonsense. I warned them over e-​mail to allow time for customs since it was an international flight and gave them my cell phone number. The driver arrived too early again and did not allow enough time and when I made it through customs I had a bunch of weird frantic calls on my phone, as if I’d been hanging out avoiding my ride at SFO for fun. Yeah right. Then I could not find him or understand him once I got him on the phone. That took a bit of time. When I finally tracked him down (he’d been circling in his car) and got in the van, he seemed to not have a clue where we were going and relied on GPS. When we got close to the location, it became clear he truly had not entered the address *at all* into his GPS or even written it down and was not prepared to even slow down for me to look it up and give it to him. He began angrily circling the industrial park and demanding I tell him «where I lived» and muttering under his breath that I should know. Um, sorry buddy, I do not live in the storage facility where I stored my car. Please catch up. I tried to explain several times but he was not paying attention. Then he got super pissy and was driving poorly and ran into a curb and dented the rim of his van and started swearing up a storm.
So when we finally sorted out where the place was, I’d been locked out of the gate since it was now closed. The driver was at least nice enough to stand there for 5 minutes til I could get a manager on the phone to help buzz me in to collect my car. That’s about where the niceness stopped. When it was time to collect the money, he claimed they did not accept credit or debit cards (since when?) and the fact that I had no cash on me and needed to use one for payment would add a 10% surcharge to the total and this was standard practice. Since I was stranded in a dark parking lot in the middle of the night I had no choice and had to just agree and pay.
I do not think I’d use them again.

We’ve used General Airport Shuttle several times over the last couple of years. The pick up has always been timely and the price is fair. I would recommend this company to others.

We’ve used Gereral Airport Shuttle for the last few years and have never been disappointed with their service. He has never been late to pick us up either at our home or at the airport. I have their phone number saved in my contacts on my cell phone. I send a text with all the details and I quickly get a response. I just scheduled my next round trip pick up.

I have lived in the Bay area for the past 20 years, and have used many different shuttle services to the airport. The General Airport shuttle is THE BEST. They are reliable, on-​time, professional and provide an amazing service. The driver even took my luggage 3 floors up to my apartment.

After reading the reviews here, I reserved a return service to/​from SFO. It worked out well on the way into SFO (departure). However, on return, i called them after I landed at the airport, and the guy tried to recollect if I had booked the shuttle with him. He realized that I did, and said that the van broke down on the way. My guess is he made that up on the fly and actually forgot to send the van to pick me up. I had to use a combination of BART, Caltrain, and Taxi to get back home after a 6 hour coast-​to-​coast flight. Terrible experience. I don’t find this service credible. It seemed to me like a one man shop.

Excellent service.
Had to use some airport service from San Jose to SFO for my cousin who is new to the area. I wanted someone reliable. Was a little hesitant but with 2 good reviews decided to use their services and I was glad I did.
The shuttle was to pick up on Fri at 6:30p, which I reserved on Thur. Called on Friday around 2p and the guy should have seen my # on the caller ID, he said 6:30p shuttle to SFO, right? I was impressed. Gave my cousin’s #. At 6:25p, he called as he approached the address and was on time. Safe driver and got her to the airport on time. $ 60 was worth it.
Since I was pleased with the service, I chose to use the same on the return journey. Called on Sunday evening for Mon morning pick-​up. He was very precise to know what airline, where from and what is the ETA. Flight was late but he was there and my cousin reached her office safe.
Fantastic experience. Highly recommend. Thanks guys!

My flight landed 20 minutes early. Just as I stepped off the plane, the driver from General Shuttle called to let me know he was at the airport. Reasonable price, great service, what more could you ask for.

The day before our reservation we received a telephone call to confirm the pick up time and address. The shuttle arrived precisely at 4:30 AM, the driver was most courteous and helpful, the van clean, and we arrived at the airport in good time. The fare was reasonable and we were very pleased with the service.