Ftd Member Florists

My best friend’s mother passed away and I ordered flowers 3 days in advance. The order never made it an no one called or emailed me. After I called their customer service line (In India) they promised to send my flowers the next morning. Once again, no delivery and no call or email. I called back and spoke with an American and they too promised to send the flowers to the house because the service was over. Once again, no delivery and no email or phone call. I called back and the customer service people (In India) said that I had canceled my order. I was extremely upset and wanted a refund. The lady on the line said she could offer me a $ 10 upgrade (are you FKNG serious)?? After I said that to her, she kept trying to keep me from canceling. This company is garbage, stay away!!!

My wife ordered flowers for a funeral service for one of her best friends father. She ordered several days in advance and provided her phone number and the number of the funeral home in order to avoid any delivery issues.
Several days later, she discovered that the flowers were never delivered. They just kept her money and did nothing. When were they going to tell us that? Very very poor service. Shocking!
My wife called the company to try to resolve the issue. We were transferred around and then told that the problem was the subcontractor and there was nothing that could be done. My wife asked for a refund and an apology and got neither. Had to dispute the charge with our credit card company. I will never ever ever again use FTD or any affiliate.

Boy was I an idiot to use this service. I used
online for flower delivery to SF. Not sure if this Member Florist branch in San Jose is the real one to blame, but this review is about online
for delivery to a San Francisco address. The photos of the gift of flowers you will have delivered and the actual delivery is so BAITand SWITCH it’s a SCAM AND RIPOFF. The actual number of and quality of everything is terrible. The fine print warns you of substitutions that will be made in tiny print after you order. I ordered a bouquet red roses and white zinnias — what arrived looked like really bad roses stolen from soneone’s garden and a ton of pine branches. It was like someone trimmed their christmas tree and they stuck it in a vase. If you complain, their solution is to come back and take the old flowers and bring new flowers (no doubt because they will give the recycled flowers to some future victim).

I wish I could do a negative star rating. I had a horrible experience with this company. The first order cost about $ 130, when the arrangement arrived, it was like the size of a mason jar! SOOO SMALL for $ 130 are you kidding me?! The second arrangement was about $ 65 and when it arrived… it look like it had been sitting in a hot car for 5 days. It was hideous and sad and again, VERY SMALL. The third arrangement hasn’t arrived yet because they «don’t have a florist in the area»…REALLY? because you had one about 30 minutes ago to deliver the sad roses for $ 65. Who the hell do they dish our their orders to?! I will never buy flowers online again. DO NOT WASTE YOUR MONEY LIKE I DID.

Ordered flowers for a funeral DAYS in advance. I was just old by a family member that they didn’t arrive.
NO CALL FROM FTD.
I call up customer service, and they’re like «oh yeah, sorry, we are all booked because of mothers day». Were you not going to tell me that they didn’t get sent, and steal my $ 269???
Seems that way!, THIEF!

I’ve already wasted an hour on the phone with these people. Long story short they didn’t deliever my moms flowers on Mother’s Day even though I ordered them days in advance. The sent an email at 4pm Mother’s Day saying they can’t deliver. When I called I got the run around and they i had to go all the way up the chain to get a refund. Horrible experience. Just contact a local flower shop, no joke this was one of the worst experiences I’ve ever had ordering anything online.

This review is for the
floral service. They don’t seem to have a specific Unilocal profile as if the company doesn’t engage in the product delivery. Right! They squeeze the florists down to the last penny which is why the product sucks just so some wannabe «real» CEO gets to fly to Bangkok for BJs
I wasn’t going to write a whole Great American Novel about it; I just wished I could post «as ordered» and «as delivered» pictures. After all those speak a thousand words but yuk Unilocal doesn’t allow pictures in reviews :(
Bottom line: highly misrepresented product; very disappointing!

Should have read reviews! DONT ORDER! Did not get it there on time! Called last minute to say it wasn’t going to happen! Horrible service!

This review is for the
floral service.
I should have read the reviews first. I ordered a nice arrangement to send to a funeral on the east coast. I placed the order on a Friday evening, and the website gave me the option of Sunday delivery rush, or Monday standard… I chose Monday standard, and noted in the menu that the service was at 1pm. They called me Monday after the service was already over to tell me that they didn’t deliver the flowers because they didn’t have enough time… apparently the florist they directed the order to is closed on Saturdays and they aren’t real quick on Monday mornings either. Incredibly frustrating… if they can’t handle the business for something as time sensitive as a funeral, the website just shouldn’t take the order. Never again FTD.

I would give them 0 star if there is a such choice.
They are not reliable and you will not get your flower and you will have hard time to get your money back. I will never ever to do business with them.
I placed two orders through
for a relative’s funeral. On the funeral day, both orders were no show. This was horrible. I called them after the funeral, they said they would check with the local florist. The service rep who was so insensible asked me if I want the orders reshipped. «Hello», this is for funeral!!! She wanted to reship the order to her funeral? Stupid h… And she said someone would call me next day. Two days passed, no one called. I called again. Same thing, She would check with the local florist and refund my money. 3 days passed, no email about refund and no refund money. I called 3^rd time which was almost one week later and I had to yell at them to get my refund.
This is the last time they will get my money.

Is it possible to rate negative stars? I will upload the website image and pictures I took of the arrangement. My fiancé was sweet enough to order me flowers for Valentine’s Day and chose a beautiful arrangement (so says the website!). It came as a disappointment to say the least. Now I completely understand it will NEVER look just as in the picture — but the quality of what was received was appalling. It looks like roses and greens were picked and simply stuck into the vase. If you are going to deceive your customers through beautiful pictures at least have the decency to put care into the arrangement.
I hate that he spent even a penny on this. Love the gesture — will recommend EVERYONE TO STAY AWAY. Got a no more than $ 10 worthy arrangement for ~$ 110.00 before Groupon — $ 80 after groupon.

FTD = Fail To Deliver

I ordered flowers on Friday 01÷17÷14 for delivery on the following Thursday 01÷23÷14. I received an order confirmation but the flowers were never delivered. If I hadn’t called my friend to ask if she had received the flowers, I would never have known as they never notified me.
When I called ftd they said the flowers I ordered were unavailable (a dozen mixed color roses ina basic glass vasis — nothing special). They offered a refund or 20% off to redeliver.
I think having almost a week to find a dozen roses near Phoenix Arizona can’t be too hard to do and more importantly, if they really can’t find the ordered items, they should let the customer know so that the customer can find another store.
I was very disappointed to not have been able to surprise my friend in time for her birthday and will never purchase from
again!

I ordered through FTD online and will never use FTD again.
I placed an order on ⁰¹⁄₁₀ for same day delivery to a business, received a delivery delay email at 7pm (after business hours), then a delivery confirmation on ⁰¹⁄₁₁ but the flowers were never delivered. I gave FTD a call on ⁰¹⁄₁₃ and they confirmed that the flowers were in route and would be delivered by 4pm. It’s now ⁰¹⁄₁₄ and there are still no flowers but according to FTD, the flowers are in route and out for delivery again. I just got fed up and cancelled my order all together. There’s a serious lack of communication between FTD and the local florist. Use FTD at your own risk. I would rather pick flowers on the side of the road and pay a bum to deliver them before I ever use FTD again. Not trying to be funny but this is the absolute worst experience I’ve ever had with a flower order and I have flowers delivered pretty frequently.

placed order for flowers on 12÷10÷13 for ½/​14 delivery. Order never arrived. Sent 2 email inquiries. No response after 3 days. Called customer service who told me the flowers were not available in my area. No one called me to let me know. Girlfriend is very unhappy with me. Flowers were for her birthday. I had to make it up to her with several gifts.
Won’t use FTD again.

I used FTD through my AAA member discounts for Mother’s Day this year, as my mother and I have recently reconnected. I put in the order after midnight on Saturday (the day before Mother’s Day) and I could not afford the extra cost to send it ON Mother’s Day so I had it arranged to send the day after. To my surprise I got an email on Mother’s Day confirming that my flowers had been delivered. I don’t know if this was an accident or if they saw the message about reconnecting and decided to go the extra mile but it was a really nice surprise. The flowers were beautiful, great price, and my mom loved them. Thank you FTD!

godawful customer service! Please do not use FTD. Use ProFlowers or 1−800-Flowers instead!
I ordered a bouquet of two dozen long stemmed red roses and a box of Godiva chocolates for $ 107 to be delivered on Valentine’s day. What arrived was 6 multi-​colored roses and 18 MINIATURE multi-​colored baby roses that will never grow to be regular sized, plus a box of no-​name chocolates.
1) I emailed customer service and got no response other than the automated reply.
2) Then I called customer service and explained the situation to them again. Their only response was that they’ll contact the recipient themselves to remedy the situation. They took the recipient’s name and phone number. Surprise, Surprise… FTD did not contact the recipient.
3) I then placed a second call to FTD to explain the situation AGAIN and their response was that the local florist did not have two dozen long stemmed roses and Godiva available. Fine, stuff like this happens on a high-​demand holiday like Valentines day. It’s not the local florist’s fault and I don’t blame the florist. However, I asked that they either resend a new bouquet or refund/​credit me the full value (or half) of my purchase because what i received was NOT worth the $ 107 that i paid.
FTD then made the ridiculous suggestion that the recipient bring the old flowers (which at this point were dead and dry) back to the delivery address and the local florist will come pick it up & replace it with a new bouquet. I old them it was unacceptable that I, as the customer, have to go out of my way to bring the dead flowers to the delivery address when FTD is the one who screwed up. Also, I’m pretty sure that in this scenario the local florist will get shafted and won’t be reimbursed by FTD, since it seems that they’re unhelpful cheap as$holes.
I refused this option and told them to credit me SOMETHING. They then offered me a 20% off coupon for the next time I ordered with them. YEA RIGHT! I can find this coupon for free online if I wanted to.
The story ended with me having to bring the dead ugly flowers back to the delivery address and the florist gave me a replacement bouquet. FTD refused to replace the box of Godiva chocolates.
By the way, Godiva chocolates are valued at $ 20 versus the cheap $ 10 box they gave me.
DO NOT use FTD!!! EVER. Save yourself the headache. Use ProFlowers or 1−800-Flowers.

Just a note before the following review: not sure if the issue is with the online site or the local florists since they do not tell me the local florist used. However I could not figure out how to review my experience on «FTD​.com» so this review is for them.
I should have learned from my Thanksgiving fiasco. I ordered flowers and they charged an arm and a leg to deliver the day before and then nothing was done. I had to call when my friends didn’t say anything showed up. They said they would re-​deliver. That didn’t happen and then would deliver the next day, Friday. Nothing! So finally just asked for a refund. So now my friend has a birthday that falls on Valentines Day. They say no problem. Are you sure? Yes we are sure…
Well they said they were delivered but at her work at 9:30 PM… really? Next day the flowers were nowhere to be found. I called again and they said they were delivered. Finally today called again and after a brief hold, apparently they were not delivered and they wanted to re-​send.
Well I’ve been there and not doing that again. Soooo long story to say, they apparently over promise and then lie about delivery and try to keep your business.
I’m not sure how they are still in business but they won’t be getting anymore of my money.
Post Script: sadly, I have been using FTD since the early 90’s without problems. Not sure why they are now a terrible operation but I’m sorry to see that happen.

First off, this is for the online service for FTD…
Never EVER will I do business with this place again. This is the 2^nd time in a row that they have done me dirty!
The first time was back in October when I ordered my wife some flowers. They were delivered on the correct date, but FTD guarantees 7 days of freshness. Her flowers were already falling apart and dying by the 2^nd day after receiving them. So, she brought them home, told me about it, and I took a picture of the flowers and emailed customer service. The one and ONLY response I got was the automated response letting you know that they received my email. I email 1 – 2 more times to see what was going on with my complaint and received nothing…
The second time was the past Valentine s Day. The only reason I used them again was because I signed up for the Gold Membership, last year, and it was still valid. I also had a Groupon for $ 40. Anyways, I ordered the flowers, to my wife s work, to be delivered on Feb 14. I received my confirmation email saying that they will be delivered on that day. Wife came home, didn t say anything about the flowers, so I waited until after Friday. Still did not receive them… I had to actually contact them in order to find out they could not find a florist for that particular bouquet. I could not believe my eyes when I got the response. Their compensation was to refund the bouquet and give me $ 10 off on these SPECIFIC bouquets and that was it…
In the end, I know that I will never use their service again and I would recommend to stay away from this flower website as well. They don t seem to care about their customers and always seem to jack their prices up.
BLAH!

(This is for the online service) Never again! They slashed the old price for one of their flower bouquets and the new price is the webpage. But in order to use your gift certificate to make this purchase, they «must» revert back to the old price just so they could enter the gift certificate into their system. Wow for such a large online shopping company to roll out such a rigid application into production. not even the manager could override it… I’m baffled.