Fry’s Electronics

Asked a staff for directions to a product. His reply was «I don’t work in this department.» Then just leave. Didn’t offer to find the person that work there or anything.
Came here on Friday evening and Monday evening. Dead.

This Fry’s location sucks!
From the beginning to the end we had the worst customer service. And they were completely out of anything GoPro. Nobody asked if I needed help and finally when I did, the person (whom I didn’t catch the name) wasn’t very helpful and walked away.
One person who’s name I did catch was Maria Lazatin. Omg talk about attitude, eyes rolling and yelling at some guy name Peter? Because he was busy and couldn’t help her. Ummm okay? Your the last person I see before I exit the store. She really left an impression on me, probably won’t be coming back here ever.

Worst frys electronics ever!!! The computer department especially!!! Due to the fact they will make you purchase anything that is shit no matter what and over priced. I bought an msi laptop and they gave us a glitchy laptop. The laptop started glitch ingredients after 2 months after their return policy. Terrible customer support and slacking off all the time. Not worth going this location. Every department doesn’t even know what you are talking about 99% of the time. They can’t even explain anything correctly. They work on commission and that gives them to power to lie to customers. WARING AGAIN DO NOT GO!!! WORST LOCATION EVER!!! GO SOMEWHERE ELSE!!!

None of the sales associates help you. they all treat as if they do a charity work. hopeless people. I will never go in my lifetime to this store.
What is this idiotic statement. we match Internet prices?? if i show price on Internet they don’t match. why fooling the customer?
Wondering if I can put zero stars

Claim to match online prices but will not honor this — only honor orders fullfilled by Amazon. They lost my business.

The service I had received was superior in the TV dept Prices are good and they do price match online retailers Was a good experience knowledgable and bought what I was looking for Thank you

This is such a cool store and I dont want to leave a 1-​star review but the customer service in this place is terrible. Myself and 2 friends went there to buy a tv. They branched out to different sales people asking if there was a specific tv there that the website said was in stock. I could not find a person to help me, so I was on
the whole time. One friend said he was told they didn’t sell those types of tvs there, but he would need an adapter and was told «go find an adapter» no offer of help where the adapters were in the store. The other friend talked to a different employee, was told the same, but was trying to be talked into buying something else!
We were all so angry that we decided to mess with the employees, after 4 different ones didn’t try to help. So we found a 5^th guy, and asked him to find the «in stock» tv, and he went to the back. 5 seconds later, not really having looked for it, he comes out saying they have a different tv as well as the in-​stock one. We asked if that was the same price. He said it would be higher priced because it was bigger than what we asked for. We said no, we want to see the one we asked for. So he got on the forklift and we said, let’s get out of here. We laughed knowing he probably returned back with the tv and we were gone! I have no problem making a fool of lazy employees and they lost $ 400 – 500 in sales that day because of it.

I love Fry’s. This location is my go to because parking is plenty and it’s right off the highway. I shopped here a few days before Christmas and although it was busy they had a ton of cashiers to help. Fry’s always has competitive prices compared to Best Buy which is also a good reason to shop here.

This is the worst Frys in San Jose to say the least! Do not do business with this store! I’ve been here twice since I work in the area. The first time I came, I was looking for a tablet for my child. I was standing there for 30 minutes looking confused and not 1 person came to help me! Let me just say there were 4 people who worked there around me standing by there computer talking. They seen me and ignored me. Until I finally when up to one and still horrible customer service. So I left pissed. Why do you hire people who don’t even want to work there and do horrible at there job? What do you expect at a store?
The second time, on 12/​24/​2015 I went in again with an open mind looking for the same thing a tablet for Christmas for my child. There was about five workers by there computers talking with horrible miserable faces on looking like they hate there life. I was the only one in the aisle where there are tablets. No one helped me! I made eye contact with three of the employees and they ignored me once again!!! I finally went up to one, and I said «Excuse me» the employee didn’t even look at me. He looked so mad and kept looking at the screen until 30 seconds later of me standing there, he pointed to another employee next to him and told him «She needs help» and brushed me off!!! Rudeeeeeeee! I left! I will never ever buy anything from this store again. I’m going to best buy from now on! Horrible customer service!
I expect more from people working at stores. It’s your job to help people about the products they want to purchase and even on Christmas eve I expect a little bit more of a positive energy.

If I could give this place a Negative star I would.
Came to this location to see if the have the TV model I wanted. A Samsung 55in SUHD TV. The sales clerk looked it up and prices matched it for me because Costco sold out of the same model. I’ve only bought my Flat screen TV’s from Costco because of there Warranty service is one of the best.
The store is nearly empty at 9pm. its xmas shopping hours so they now open til 10pm. After paying for the TV at the cashier, I was told that there are 3 guys available to grab things in the back cage where all the expensive TV’s and whatever else is stored. The sales guy inform me that someone was bringing it to the front.
Everything went smooth up until after paying. And now comes the reasons why I wont be coming back to buy anything EVER AGAIN at Fry’s.
Now lets get to the reasons why.
Horrible service. And I do mean HORRIBLE!
Service is nonexistent at Fry’s!!! Maybe corporate needs to look into this! ****HINT HINT****
Not only did I wait for more than 30+ minutes. After waiting in an empty store, I’ve asked them twice to go and check to see if anyone is getting it for me. I offered to get it myself, just give me a kart to go get it. I was told I can not go back there. Employees only. Yet when one employee finally comes out after 35 minutes, they managed to bring me the wrong TV model. Their excuse, oh, its for another customer. News flash, there is no one else but me waiting. So not once, not twice but 3 times, they manage to bring me the wrong TV. It is amazing how this company can still function.
The manager was too busy falling off an employees hover board and nearly breaking his back then to help me out. I finally told the guy at the door after the 3 mistake, I need to talk to the manager which happened to be the guy that almost broke his back. The manager didn’t seem to care what happened, how no one brought me the TV I just paid for 40 minutes ago, nor did I get an apology. He basically brushed me off and told another person to take me to customer service. I told them just give me my money back, I’m DONE shopping at Fry’s!
I can see why no employee cares here. Its because management really doesn’t care about their customers, they don’t care what the customer thinks. They think the customer will be back and back again because they are the only ones that carry what everyone wants. The only guy willing to help me was the guy that checks your receipt at the door. Because he understood my situation.

Black friday, went in around 7pm to see what’s available. Check online saw best buy have sales on PS4 until dawn & bloodborne for $ 19.99 each.
Ask the rep from video game dept to price match, which they did.
Went to the counter cashier said NO PRICE MATCH ON BLACK FRIDAY, so she ring it up at full retail price for 59.99 each, I ask politely for a manager, who came over & did nothing, did not honor the price or acknowledge what the video game dept did.
TERRIBLE CUSTOMER SERVICE AND ZERO RESPECT FOR INTERNAL DEPTS.
Went to best buy next day & picked up both for $ 19.99 each. The rep who was helping me looked through the entire dept to haunt down the last copies for me. Great attitude & service.

This is a cool looking Fry’s. I missed the music area they used to have there. I’m sure with the times changing they have to make whatever adjustments to their items in each store.
I always have my receipts with my returns. I am writing of my last returned item at this location which was a wire which I had all but the plastic case for. I was not even able to have the return made partially and it was paid in cash. Sure it might not mean much to them (at another return moment they would not accept a gum return. Oh well) but I had to pay for my gas etc to get there to make a return. Having no use for this wire I had purchased I left it on a truck in the parking lot for someone to make use of and advised a nearby person that it was there should he need a cable outlet wire.

I can see why a lot of people complain about this Fry’s location. I’ll try to list a few things that are good and bad about Fry’s:
Good:
Comparable to prices online.
Decent selection of electronics.
Multiple locations in the SJ area.
Offer rebates and discounts on most of their products.
Plenty of parking.
Bad:
Terrible customer service.
Terrible and confusing store layout.
Some shelves are cluttered, others are completely empty.
Although they do offer rebates, you only get a very limited amount of time to send them in.
I’ve only been here for computer parts, so for anything else I can’t make a comment. Even though there are a lot of things I dislike about Fry’s, I still found what I needed and for a decent price. If for some reason I can’t order online then I wouldn’t mind making a purchase from Fry’s again.

Sorry for the late update, I forgotten to do this a while ago.
The store manager contacted me about the matter and sincerely apologized for the manager in training and assured me his behavior would be addressed and dealt with. He gave me a store gift card for the value of the item.
I was really surprised how fast he responded to my review. I’m glad someone is at least worried about the customer experience.
I continue to shop at Frys but I can still only justify a 3 star since almost the entire employee staff is rude and aggressive when it comes to sales but hey, that’s Frys. Cashiers are typically nice though and management.

This review is for Tu Vu supervisor on the computer section. We had a horrible experience with him, he lied to us about the inventory of macbook just cause we refused to buy apple care, he said that it was out of stock and another sales associate came up to us and said it was in stock. The worst thing is he even tried to have us a buy an open box model so we can get the discounted price of the new one.
He even lied saying that we have to get the apple care now. And we can break it before three years so it can be totally replaced! It sounds to good to be true and what a bad scam!!!

This neat looking Fry’s location has a Mayan theme, complete with a Mayan temple in the far back and a replica Jaguar looking down on shoppers. Even if you don’t plan on getting anything, just checking out the décor is worth a trip.

This place… the décor might be worth the visit alone?
Also worth the visit if you need road cases or resistors (other real electronics) ASAP. Prices are what you’d expect from a brick-​and-​mortar store, with a far greater varied selection and definition of ‘electronics’ than Best Buy or Radio Shack.

I had a really bad experience at this Fry’s. I was looking for a printer and saw one on display. It looks good so i checked Amazon to see the review. It turns out they charge double the price as Amazon — $ 200 as opposed to $ 100. Baffled, I asked an associate if they can do price match. He said yes but need the guy have computer access to do it. The line was long so i waited and waited. When it finally is my turn, he told me it’s OK after checking Amazon. Then he called supervisor to approve but no response. After much wait again, he told me the supervisor was out for lunch and i can come back in half hour. I just need to bring the printout he gave me.
I decide to come back the next day. An female employee told me they can’t do price match because it’s not directly sold from Amazon. And she said she’s the supervisor. So it’s final.
I was furious. I am fine with not doing price match based on whatever policy they set. But they could easily tell me from the beginning and i wouldn’t have to waste more than one hour of my time. Either their employees are incompetent or price match is just a scam.
I am now happy to order it from Amazon with over $ 100 saved. It’s actually $ 97 for my color and no tax. And Fry’s would charge me for $ 200.

Fry’s Electronics is a joke and this location is no different.
To all you poor souls waiting on hold to talk to someone on the phone from frys you might as well not even call because wait times are usually ¹⁵⁄₂₀ minutes if you are lucky. This is because there is a central call center for all of the stores in the US and they are continuously receiving 40 calls at a time thus pushing the wait times higher and higher.

Been going in here a lot lately, so thought i’d review it…
Pretty clean, but not well organized. I found velcro on 2 different sides of the store, which made it difficult to find to begin with. I guess at least they had it right?
Depending on when you go, there is usually long lines, but they move pretty quick.
Prices are reasonable, but quality in pretty much all products is lacking. «you get what you pay for»
Staff is NOT knowledgeable about items, at least in my experience.
Good Luck in this store Everyone!