FedEx Ground

I really hate them, they put my package for 5 days at local fedex center (SAN JOSE) and gave me different answer every time when i called them. Finally someone called me and said that they lost the delivery label on the package and they have to send the package back to sender. This is ridiculous, they had all the information about me. I waited for 15 days to get it and now i have to start from scratch.

This office is NOT closed! I just came to pick up something on Nov. 30, 2015. And as far as I know this office will not be closed anytime soon. just don’t expect good services from these lazy people.
Our regular pick up and delivery drivers are both from here, service is just getting awful these few years. We were expecting some important packages on black Friday, so we told our driver in advance that our office opens as usual on black Friday. When the day came, me and my staff were waiting whole day, but not only delivery driver never showed up, the pick up driver didn’t came either! I called Fedex 4 times and checked tracking number online, they kept saying «it’s on vehicle and will be delivered by the end of the day, just be PATIENT». So I was patient until 5:30pm and I knew they would NEVER show up. so I finally got answer from station that the driver didn’t load our packages to his truck at all, he was just being lazy and dropped all of our packages at station and left a note to his boss that our business is closed on Friday (which is a big LIE!) I had to deliver our outbound boxes to this center at 6pm, and waited in line to pick up my boxes, while I was waiting, I heard the customer before me yelled «that’s not my box!», I went to take a peekaboo, WTF, that’s MY box! they accidentally opened MY package by mistake. unbelievable. So this is how I finally found my boxes. I questioned the manager what is the name of the driver on duty that day, but they refused to tell me. Can’t believe these people still work for Fedex.

I had some boxes delivered sunnyvale. Took me two weeks to receive them as opposed to the mentioned three days. Also misdelivered one of them and I had to drag it across several blocks by myself. Customer service was downright pathetic.