Drain Masters

may no longer be in business — they don’t return calls —

We had family friends come to try and fix a clogged main pipe with a snake with no luck. We looked on Unilocal in hopes of finding a good business who would be trustworthy. We liked that the Drain Masters had 100 reviews and still good markings. We didn’t want to pay «emergency» service hours and were pleased to see their business hours started at 7am. We called at 7 am on the dot and they answered the phone. When we explained the problem on the phone they knew exactly what the problem was. They came within an hour and only took an hour to fix the problem. They gave us a straightforward price and didn’t try to do any «sneaky» pricing to get other things done. They also offered a reasonable solution for future problems with the same toilet and main pipe. We are very thankful we can now use the water in our home. :)

I dropped the drain snake into second floor shower drain. Called in Drain Master. I thought this is gonna be a big project. Dave came and tried to help me to fish out the lost snake with his own snake. It wasn’t successful as expected. But he did help me locate where the lost snake is and suggest a DIY approach. There is no push for doing any fix with them. Just pure honesty and intention to offer the help. He didn’t charge me either for his effort. Five stars for the integrity and honesty that are rarely seen nowadays.

Came quickly and they cleared my main line! charged as quoted! Thanks guys!!!

I had Tom fixed the clogged toilet by replacing it and clean out the flange. He found a root blocking the drainage. He charged me very reasonable and he came to fix the problem on weekend.
Tom, thanks for fixing the issue permanently.

Edward helped us with several plumbing issues these past few months, including installing gas line, and plumbing repairs. I greatly appreciate how quickly he responds to calls. I feel comforted knowing I have a reliable plumber I can call when needed.

I had them clear a mainline at my house. They ended up installing a clear out and snaking the clog out to the street. He said there wasn’t a need to use a camera for inspection.
The good news is that it worked… for only 30 days. The clog came back. A person would think their great, very much advertised ’60 day warranty’ would apply on the same exact clog, right?- wrong! I had to pay again for a camera inspection and clear out?
My advice if you go with Drain Masters.
— Be sure to ask for the cost right up front and negotiate before ANY work is done.
— The Warranty is a Total Marketing Gimmick. You’d think the same exact clog pipe would be covered. Nope, the business tactic is to add extra costs for inspections or blame the city or do anything to get extra money. It might sound nice for them to do ‘extra stuff’ but they will find a way to charge you. They got me with a camera inspection that should have been covered the first time. A true Real Warranty would have covered a 2^nd visit for the same clog.

I had a miserable stopped up pipe from my house to my street that caused sewage runoff from my downstairs bathroom toilet to the entire downstairs bathroom and beyond. We didn’t know what was causing it but we soon noticed every time we ran the washer we had a severe overflow. I searched Unilocal and found Drain Masters was rated really high and gave them an immediate call. That evening Joshua came over and snaked my drain but didn’t have enough hose to reach the street. First thing in the morning he came right back with bigger tools and took care of the problem within 30 minutes – and all for a great price! Joshua was super sweet and got the job right the first time – love it! I even had conference calls all through and he just came right in and took care of business. Thank you Drain Masters and Joshua!!! YOU GUYS ROCK!!!

Had a flood Sunday night, called Ed Monday morning at 9 am. He rolled up at 9:15! Found the obstruction in main sewer line, cleared it out, even checked the shower drain upstairs that was draining slowly.
Timely, effecient, clean and very courteous and the price was less than expected. True professionals run this outfit in my opinion.
Thanks Ed!

Great service. Arrives on time and fair pricing.
Had a problem with a kitchen sewer line that was leaking under the house. Edward advised that before he could fix the line, he needed to have the area cleaned first. He recommended a company who does the clean up, after the company did the clean up, Edward inspected their job and was not satisfied, even though he could have fixed the line. he went ahead and called the company back to properly the clean up. This was huge for us, as we would not have known how well the clean up crew did their job because it was underneath the house. He looked out for us big time. Thanks Ed!

Came out same day I called to get our septic snaked. He did a great job, was done right the first time.

Promised on a schedule then called 40 mins before to cancel and postponed to 4 days later! Can you trust them?! No!

We have lived with a horrible working shower/​tub for 8 years and never too the time to take care of it. I finally called Drain Masters and they were at my house withing 2 hours and assessed the problem.
The work that needed to be done needed some more time and they were able to schedule me an appointment the very next day. He explained the work to be done and gave a fair estimate.
The work was done with no problems and our shower valve was replaced and fixed. The drywall that was removed was replaced and I have no complaints about the work done.
The technician was friendly and communicative and worked clean and quietly.
I highly recommend Drain Masters for any plumbing repairs.

I had a great experience and got some extra help, it’s everything like the good reviews here. I called at 10:30am when toilets and shower drains were all clogged up after some rain. He told me it’s the sewer line that’s backed up and quoted a reasonable price. Bang, he showed up 20 minutes later. Suspecting what’s backed up is from the access hole on the ground level out to the road, he told me upfront I can get it fixed by the city for free. I had him do the job anyway. The 4″ metal cap was all corroded and extra efforts were required. After the issue was fixed (snaking the line), he went out to ACE to purchase the replacement cap. All this was done within 80 minutes. A fantastic service from a neighborhood store!

They installed a cleanout for me a year ago. They charged me much more than they originally quoted ($ 1200 instead of $ 800). Also the concrete surface they added looked very lumpy. And they didn’t clear away the rubble afterwards. I would never use them again.

Just like everyone else… They showed up bang on time… They fixed the problem (snaked the lines & capped a pipe all at a reasonable price. We’ll definitely use them again.

Had them come out to fix a clogged shower drain. When they came out, they unclogged it and left. However, they broke the shower drain cover and didn’t tell me about it. I called them and they came back and re-​attached it with silicon, which didn’t even work through one shower the following day. I called them again, and they came back and put REGULAR drywall screws in the drain, which held the cover in place but started to rust within a few days. Less than a month later, those have fallen apart, and a call back to them resulted in «we’re not responsible for things that break when we access your drain pipe.»
So, now I need to call an actual reputable plumber instead of these shysters to get this fixed correctly… a problem that they cause and won’t fix.

Second visit with a leaky faucet. Let me know when he would be out. Showed up on time and did an excellent job. I notice the less then stellar reviews were from people who did not want to pay his minimum. Tell your mechanic next time and see how far it get’s you.

I’ve used them twice now and each time they cleared our mighty blockages fast with friendly service… Easy peasy the water is flowing!

If I could give this place 0 stars, I would. I called for a simple service which probably would not have taken a long time at all. Since it was so easy, I believe that’s the reason they were willing to come… Until he found out that I lived in a condo building. At that point, he rejected my business and told me to call someone else! Wow! They should probably state that they don’t like to do business with condos on their website so people don’t bother to call them.
Don’t believe their website either when they say they are open 24 – 7. I called last night and didn’t get a call back until the morning after. How does a business claim to be open 24 – 7? False advertising.
Good thing I didn’t hire them because he was going to charge me $ 125 for something so simple!!!